/snapseed/?hl=en
4/16/18
Original Poster
Anh Do

URGENT! Edited photos TURNED BACK INTO original!

Hi, I’m very shocked and angry right now. I just updated to iOS 11.3 and all of my edited photos in the Snapseed folder turned back to their original states (all the changes I made to them were lost). Some photos were saved under the “Save” option, some were saved under “Save a copy.” Is there a way to recover these because I spent A LOT of time editing those photos and some photos were EXTREMELY important to me.
 
I’m still in shock and vehemently disappointed with Google for this.
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All Replies (34)
Barbora B
4/16/18
Barbora B
Hi,
 
I have the same problem. I edited photos and after 1-2 days ( dont know exactly) just turned back. I’m happy that I’ve sent few photos on whatsapp, so I have copy..but I lost a lot of them... I hope you will fix this problem!
Yoav Yust
4/18/18
Yoav Yust

I have the same problem, since yesterday the 18th April.
I lost many photos I edited in the last few month.
 
Does anyone have a solution for this?
Are the edits lost forever or is there a way to get them back?
 
Google or anyone - any tips? Solution?
Google user
4/19/18
Google user
Same issue! First I thought it is because I've edited pictures and after saving the edits (on the original pic) I opened the image through Snapseed in an other App. But obviously it turns back pictures without a reasonable combination. 

It is really frustrating that the effort of turning a picture into the 'right light' is for nothing. 

Lease solve the bug as soon as possible! 

As workaround I'll save my pics now as a new picture with its modification. 
chris h
4/19/18
chris h
I spent over 2 hours editing Yosemite photos only to see the edits disappear overnight. Deleted and reinstalled the app, spent another couple of hours editing them and boom, same thing happened! Is there any way to get back the edited photos? Do we have to give up Snapseed? I left a review on the App Store regarding this issue so hopefully something will be done soon!
Natalie Batt
4/19/18
Natalie Batt
Same thing just happened to mine over the last two days. Google better get on this or I will be deleting the app and all my Google stuff. That is a TON of work that was lost.
Christian Moncayo
4/20/18
Christian Moncayo
Lost days of work. Please advise of a solution. Had I known iOS 11.3 had this issue, I would have not updated it.
Haley Ruth-Ognoskie
4/20/18
Haley Ruth-Ognoskie
Same here!!! I’m really hoping this is resolved ASAP!! Glad to know I’m not the only one this is happening to...this is a huge problem. Developers, help!!!
Yoav Yust
4/21/18
Yoav Yust
So this problem persists.
Again I edited today few photos, saved them,
not even two hours later the edits were gone and all I had is a copy of my original.
 
Why is no one responding from google?
At least to say that you are aware and looking into it?
4/21/18
Original Poster
Anh Do
Guys keep this thread alive, we need the Snapseed team to see this!
Mademoiselle B
4/23/18
Mademoiselle B
Pleeeeease we need a solution!! I can't accept I have lost so much time editing my pics for nothing! I am soooo frustrated......
(For the ones with iPhone portrait mode, I have noticed that it took out this mode of all my pictures as well, luckily it is easy to have back but this is also strange..)
23 MORE
Swati & Sam
16 hr
Swati & Sam
Facing the same issue.. even the edits of last one year has disappeared. Everything is back to the original. Quite frustrating 
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