Welcome to the help center for Search Ads 360, a platform for managing search marketing campaigns.  While the help center is available to the public, access to the Search Ads 360 product is available only to subscribing customers who are signed in. To subscribe or find out more, contact our sales team.

Troubleshoot web queries

Search Ads 360 web queries help you download the latest Search Ads 360 data directly from a Microsoft Excel spreadsheet instead of manually downloading and importing a file into Excel.

If you've set up a web query but don't see the data updating in your Excel spreadsheet, follow the troubleshooting steps below.

Are you able to sign in to Search Ads 360 and view the advertiser included in the web query?
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