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Welcome to the help center for Search Ads 360, a platform for managing search marketing campaigns. While the help center is available to the public, access to the Search Ads 360 product is available only to subscribing customers who are signed in. To subscribe or find out more, contact our sales team.

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Troubleshoot web queries

Search Ads 360 web queries help you download the latest Search Ads 360 data directly from a Microsoft Excel spreadsheet instead of manually downloading and importing a file into Excel.

If you've set up a web query but don't see the data updating in your Excel spreadsheet, follow the troubleshooting steps below.

Are you able to sign in to Search Ads 360 and view the advertiser included in the web query?Yes, I can see reports for the advertiser in Search Ads 360.No, I don't see the advertiser when I sign in.

Have you cleared the cache and cookies from Internet Explorer (IE)?YesNo

Is the latest version of Internet Explorer installed on your computer?YesNoNot sure

Can you sign in to Search Ads 360 using Internet Explorer?YesNo

Does your version of Excel support the number of rows returned by the web query?YesNoNot sure

Can other Search Ads 360 users at your company replicate the issue?YesNo, I'm the only one who can't use the web query.

Can the issue be replicated on a computer outside of the company intranet (such as a personal computer at home)?YesNo

Does the issue persist if you reduce the report scope or time range?YesNo

Does the web query URL end in =webqueryphtml?YesNo

Can you sign in to Search Ads 360 from the Excel mini-browser?YesNoHow do I sign in from the mini-browser?

Does the issue persist when you refresh the web query in Excel?YesNoHow do I refresh?

Can you replicate the issue on other computers inside and outside of your company's intranet?YesNo

Does the issue persist if you reduce the report scope or time range?YesNo

Does the web query URL end in =webqueryphtml?YesNo

Can you sign in to Search Ads 360 from the Excel mini-browser?YesNoHow do I sign in from the mini-browser?

Does the issue persist when you refresh the web query in Excel?YesNoHow do I refresh?

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