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Welcome to the help center for Search Ads 360, a platform for managing search marketing campaigns. While the help center is available to the public, access to the Search Ads 360 product is available only to subscribing customers who are signed in. To subscribe or find out more, contact our sales team.

Set up Floodlight tags, activities, and groups

Troubleshooting ID_NOT_MATCHED

Next: Troubleshooting ID_NOT_PRESENT

This error is most likely due to a broken custom tracking implementation. To fix this, contact whoever manages your Floodlight implementation.

If you aren’t using a custom Floodlight implementation, contact your account manager.

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