Welcome to the help center for Search Ads 360, a platform for managing search marketing campaigns.  While the help center is available to the public, access to the Search Ads 360 product is available only to subscribing customers who are signed in. To subscribe or find out more, contact our sales team.

Customer support handbook

Phone numbers for customer support

Toll-free numbers can only be dialed from within each country.

Location Toll-free phone number Hours available
Australia 1800 029 793, option 4 9am - 6pm AEST, Monday - Friday
China 800 990 9027
400 810 6260
9am - 6pm CST, Monday - Friday
France 0805981024 9.30am - 6.30pm, Monday - Friday
Germany 08006270305 9.30am - 6.30pm, Monday - Friday
Hong Kong +852 3923 5666 9am - 6pm CST, Monday - Friday
Italy 800089773 9.30am - 6.30pm, Monday - Friday
New Zealand 0800545540, option 4 11am - 8pm NZST, Monday - Friday
Spain 900901503 9.30am - 6.30pm, Monday - Friday
Taiwan 0800 891 199/
8610 6250 5007
9am - 6pm CST, Monday - Friday
United Kingdom 08000260368 8.30am - 5.30pm, Monday - Friday
US and Canada 877.376.3278, option 6 9am - 9pm EST/EDT, Monday - Friday

All of the hours in the preceding table are in the local country's time zone.

If you're in a country that isn't listed here, email customer support or contact your account manager.

After-hours coverage

After hours, on weekends, and on holidays, please contact customer support by email.

When your regional support centers are closed, we'll respond to Priority 1 (P1) issues only. We'll respond to issues with a lower priority (P2, P3, and so on) on the next business day.

A P1 issue means that the product is completely inaccessible due to an outage or that there's a major disruption in ad serving. Sign-in and password recovery issues are not considered P1. The response time for P1 issues is two hours.

Keep in mind that customer support and management will be paged for all P1 issues. Please be kind to your support team by limiting your use of after-hours P1 issues to serious matters only.

Regional holidays
Region Holidays
US/Canada New Year's Day
Martin Luther King, Jr. Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Latin America
(All holidays are for Argentina)
New Year's Day
Holy Thursday
Good Friday
Carnival Monday
Carnival Tuesday
Day of Remembrance for Truth and Justice Veteran's Day
Labor Day
First National Government Day
Independence Day
José de San Martín Day
Day of Respect to Cultural Diversity (formerly Columbus Day)
National Sovereignty Day
Immaculate Conception
Christmas Eve
Christmas Day
New Year's Eve


New Year's Day
Founding of São Paolo
Carnival and Ash Wednesday (multiple days)
Good Friday
Labor Day
Corpus Christi
Constitutionalist Revolution Day
Independence Day
Our Lady of Aparecida
Day of the Dead
Proclamation of the Republic Day
Black Awareness Day
Christmas Eve
Christmas Day
New Year's Eve

Australia/New Zealand

New Year's Day
Good Friday
Easter Monday
Labour Day (New South Wales)
Christmas Day
Asia New Year's Day
Good Friday
Easter Monday
National Day (China)
Christmas Day
Europe, Middle East, and Africa (EMEA) New Year's Day
Good Friday
Easter Monday
Christmas Day
Boxing Day

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