Welcome to the help center for Search Ads 360, a platform for managing search marketing campaigns.  While the help center is available to the public, access to the Search Ads 360 product is available only to subscribing customers who are signed in. To subscribe or find out more, contact our sales team.

Sync changes from the engine into Search Ads 360

Stop a sync

Beginning June 29, 2020, customers who have previously turned on scheduled sync or who choose to turn on scheduled sync will no longer be able to turn off scheduled sync. Likewise, customers who have previously activated the conversion API will no longer be able to deactivate it.

Beginning February 1, 2021, Search Ads 360 will automatically turn on scheduled sync and activate the conversion API for all customers who haven't already turned on scheduled sync or who haven't already activated the conversion API.

After you start a sync in Search Ads 360, the Start sync button will change to Stop sync. You can stop an in-progress synchronization when:

  • Sync is still in the process of reading data from the engine and Search Ads 360 for comparison.

The Stop sync button will be deactivated, and you won’t be able to stop a sync, when:

  • Sync has already started to apply updates to Search Ads 360.

When you stop a sync:

  • Sync does its best to ensure that no partial updates are applied to Search Ads 360 data. If there is a partial update, run another sync to ensure the Search Ads 360 account matches the engine.

Stop scheduled syncs

  1. Navigate to the engine account.

    Steps for navigating to an engine account
    1. In the left navigation panel, click All accounts.
      What if the left navigation pane isn't visible?

    2. Click the navigation bar to display navigation options.

    3. In the "Agency" list, click on the agency that contains the advertiser. You can search for an agency by name or scroll through the list.

    4. In the "Advertiser" list, click on the advertiser that contains the engine account.

    5. In the "Account" list, click on the engine account.

    6. Click Apply or press the Enter key.

    Search Ads 360 displays the engine account page.

  2. Click the account settings icon , which appears above the tabs.
    The settings panel for the engine account appears.

  3. Under Sync details, change the value in the dropdown from Daily to Manual.

  4. Click Save.

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