Fix issues with the Screenwise Meter browser extension or add-on

Make sure Screenwise Meter is collecting info

To make sure that your internet browser is metering correctly, check the icon in the toolbar at the top:

 You're good to go. Click the icon to see who's checked in.

  You're in guest mode. When you're done using guest mode, choose the panelist that's using the internet.

  You need to sign in.

Browser extension version

If you contact customer support, they might ask what versions you're using.

Chrome

1. Open the Chrome browser.
2. Click the Chrome Menu  button.
3. Select More Tools > Extensions.
4. Look for the extension version next to the Screenwise Meter extension.

Firefox

1. Open the Firefox browser.
2. Click the Firefox Menu  button.
3. Select the Add-ons  menu item.
4. Click the More link below the Screenwise Meter add-on.
5. Look for the version number next to the Screenwise Meter add-on.

Internet Explorer

Internet Explorer is no longer supported for new devices. You may continue to use the Internet Explorer Extension if it is already installed on your device.

Safari

1. Open the Safari Browser
2. open the Safari Menu
3. Select Preferences
4. Select Extensions
5. Select Screenwise Meter from the extensions list
6. Look for the version number at the top of the extension information window

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Browser version

If you contact customer support, they might ask what versions you're using.

Chrome

1. Open the Chrome browser.
2. Click the Chrome Menu  button.
3. Select Help > About Google Chrome.
4. Look for the browser Version.

Firefox

1. Open the Firefox browser.
2. Click the Firefox Menu  button.
3. Select the Help  icon.
4. Select Troubleshooting Information.
5. Look for the add-on version in the Application Basics section.

Internet Explorer

1. Open your Internet Explorer browser.
2. Click the gear icon  in the upper right corner.
3. Select About Internet Explorer.
4. Look for the browser Version.

Edge

1. Open Microsoft Edge.
2. In the top right, click Settings and more.
3. Click Settings.
4. Under About this app, look for the version.

Safari

1. Open the Safari browser
2. Open the Safari menu
3. Select the About Safari menu item
4. Look for the browser version

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Authorization failure

To fix this issue follow these steps:

1. Uninstall the browser extension.
2. Install the browser extension again.

When you install the browser extension, allow it to access your Google account.