This article addresses frequently asked questions about billing.
In this article
- Where can I find my invoices and billing settings?
- Why can't I find the 'Billing' tab?
- How do I get access to the 'Billing' tab?
- When do I receive my invoice?
- How can I view and download my invoices?
- How can I add or remove email invoice delivery recipients?
- Why haven't I received an invoice for a recent month?
- How can I confirm if an invoice was issued for a specific month?
- I need to update my company's billing address displayed on the invoice. How can I do that?
- Why am I unable to make billing changes through billing setups right now?
- Why are there fee adjustment charges or credits from past months on my current invoice?
- How is the billable cost in Search Ads 360 calculated, and which campaign types are eligible?
- How do I find my rate or fee?
- How can I try to reconcile discrepancies between my invoice and the data in my Search Ads 360 reports?
- Where can I find more detailed information and help for Search Ads 360 billing?
- How can I adjust my invoice to add the purchase order number on the first page?
1. Where can I find my invoices and billing settings?
You can find them in the Billing tab in Search Ads 360 (SA360), provided that you have admin or billing access at the manager account level.
2. Why can't I find the 'Billing' tab?
The Billing tab is only visible if you have admin or billing permissions at the manager account level.
3. How do I get access to the 'Billing' tab?
Ask your account admin with billing permissions to grant you the necessary access. If you need further assistance, contact SA360 support for help.
4. When do I receive my invoice?
Your invoices are issued on a monthly basis on the first day of the following month, reflecting the previous month's usage.
5. How can I view and download my invoices?
Go to the Billing section in your manager account and click Invoices. You can then view, filter, sort, download and save custom filters. You can also manage the invoice recipient list and have your monthly invoice for the previous month's charges delivered automatically on the first day of the month.
6. How can I add or remove email invoice delivery recipients?
You can add or remove your invoice recipients in billing setups by following these steps. New recipients will receive a verification email to confirm their subscription before invoices are sent automatically.
7. Why haven't I received an invoice for a recent month?
If your settings are correct and you usually receive invoices, it's likely that your usage didn't meet the minimum billing threshold for that month. In that case, no invoice is generated.
8. How can I confirm if an invoice was issued for a specific month?
In your manager account, go to the Billing section and select Invoices. Use the filters to search by date. If an invoice isn’t listed for a particular month, it’s likely because the minimum billing threshold wasn’t reached and no invoice was generated.
9. I need to update my company's billing address displayed on the invoice. How can I do that?
If you have billing access, you can easily update your company's billing address by following these steps. The change will be effective immediately and will appear on your next invoices.
10. Why am I unable to make billing changes through billing setups right now?
You might be experiencing limitations due to month-end lockdowns and the invoicing cycle, which typically prevent billing changes during the end of the month and the first few days of the following month. Check if your request falls within this period.
11. Why are there fee adjustment charges or credits from past months on my current invoice?
Fee adjustment entries reflect our rolling invoicing process. Final usage data from supported account types may take time to become available, and some activity might be identified as invalid, such as spam clicks or impressions. These corrections are reflected in your current invoice to account for earlier usage.
12. How is the billable cost in Search Ads 360 calculated, and which campaign types are eligible?
Your bill is a percentage of your ad spend on eligible campaigns, like Search, Shopping, Performance Max and Demand Gen, based on the rates outlined in your contract. Some contracts also have a 'Minimum service fee', which is a fixed minimum amount that you agree to pay monthly or annually, regardless of your ad spend.
13. How do I find my rate or fee?
Your fee is detailed in your contract and shown as 'Rate' on your invoice.
14. How can I try to reconcile discrepancies between my invoice and the data in my Search Ads 360 reports?
Start by identifying which campaign types are billable as we only charge fees for eligible campaign types like Search, Shopping, Performance Max and Demand Gen. Then, follow these steps to review your billing:
- Check billable campaign types.
- Use the AI report assistant in report editor with prompts like 'Billing report' to access billable costs.
- Compare this report with your invoice, taking into consideration fee adjustments or any minimum service fee that may apply.
15. Where can I find more detailed information and help for Search Ads 360 billing?
The Help Centre for the Search Ads 360 experience provides comprehensive information about billing setups, invoices, payments profiles, purchase orders, fees and reporting. The SA360 help guide , which is accessible in the bottom right of the Help Centre, also covers billing-related queries. For further assistance, contact billing support.
16. How can I adjust my invoice to add the purchase order number on the first page?
If you'd like to make this adjustment to your invoice, contact Google Support.