This article will help you navigate our various support teams so that you are directed to the right experts who can resolve your issue or answer your questions efficiently.
When to get in touch with Search Ads 360 support
Contact Search Ads 360 support if you encounter any of the following:
- Campaign management issues: Problems creating, managing or optimising campaigns within the Search Ads 360 interface.
- Bidding and budget issues: Questions or discrepancies related to bidding strategies, bid adjustments, budget allocation and campaign performance.
- Reporting discrepancies: If Search Ads 360 reports don't match data from the other sources.
- General platform issues: Technical problems or bugs within the Search Ads 360 interface.
For issues related to Search Ads 360, raise a ticket through the Contact us form.
When to get in touch with BigQuery Data Transfer Service support
Get in touch with BigQuery Data Transfer Service support for the following:
- Data transfer errors: Failed, incomplete or incorrect data transfers from Search Ads 360 to BigQuery.
- Scheduling and configuration: Help setting up or managing scheduled data transfers, including frequency, date ranges and data selection.
- Schema changes: Questions about how changes in the Search Ads 360 data structure might affect your BigQuery setup.
For issues related to BigQuery, follow instructions shared here about Customer Care procedures to raise a support case.
When to get in touch with Looker Studio support
Contact Looker Studio support if you experience:
- Connection issues: Trouble connecting Looker Studio to Search Ads 360.
- Data refresh issues: Data not updating or refreshing properly in Looker Studio reports.
- Field and data type issues: Questions around fields, data types or dimensions available in the new Search Ads 360 connector.
For issues related to Looker Studio, please follow instructions to understand the support options.
Important considerations:
- Permissioning: Ensure that the account accessing Search Ads 360 and Google Cloud products have the necessary permissions.
- Data usage: Consider consulting your data team or relevant online communities for questions about how Search Ads 360 data is used within BigQuery or Looker Studio (for example, custom formulas, calculations or visualisations).