I'm having issues with a creative's clickthrough URL.

This article is designed to help you troubleshoot what's wrong with your clickthrough URL.

Select the statement that best describes your problem:The creative isn't clicking through to a landing page.The creative is clicking through to a broken link, for example, I'm getting a "page not found" or 404 error.The creative is clicking through to the wrong URL.The clickthrough URL is opening in the same browser window rather than a new one.

What's your role?I'm a publisher.I'm an advertiser/agency.

Define your role some more.I'm a Google Ad Manager client.I'm not a Google Ad Manager client.

What's going on?A static image is serving.My ad isn't clicking through in the creative preview page in Campaign Manager 360.None of the above.

What's your role?I'm publisher.I'm an advertiser/agency.

What's going on?I included click strings in the ad tags.I'm a Google Ad Manager client.None of the above.

Let's dig a little deeper.Make sure the correct URLs are set for this creative.Make sure your landing page uses the # symbol correctly.See if the ? changed to an & in your landing page URL.I included click strings in the ad tags.None of the above.

What's your role?I'm a publisher.I'm an advertiser/agency.

What's your role?I'm a publisher.I'm an agency.

Let's dig a little deeper.See if you're using the target=_blank parameter.That isn't the problem.

Was this helpful?

How can we improve it?

Need more help?

Try these next steps:

false

Privacy Policy
Terms of Service
Google Marketing Platform

Language

Enable Dark Mode

Send feedback about our Help Center

Send feedback on...

Clear search

Close search

Google apps

Main menu

1632174909349952666

true

Search Help Center

false

true

74220

false