An image is serving instead of my Rich Media creative.

This article is designed to help you troubleshoot why an image is serving instead of your Rich Media creative.

First, check if the image serving is a backup or default image by rolling over it and looking in the browser's status bar. (You can usually find this in the lower left corner of the browser window.)

  • indicates that a backup image is serving.
  • indicates that a default or other image is serving.
What kind of image is it?