Live issues

How to use this guide

Use this guide to address live issues that occur after an ad has gone through DoubleClick Studio production and DoubleClick QA approval. It's a good idea to review this information before you launch a Rich Media campaign, so you're familiar with common issues and can ideally prevent them.

If you're here to resolve a live issue, first confirm that all traffic settings are correct. If the issue persists, start with the troubleshooters section to identify and help resolve your issue.