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Troubleshoot ad serving issues

See if your problem looks like one of these screenshots and try out our solutions.

The event called VideoEvent in 2.1.1 has been renamed to StudioVideoEvent in versions 2.1.2 and higher.

An ad unit is expanding underneath another ad unit.

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Try walking through these steps.

 

 

An expanding ad unit is not expanding out of placement and/or over page content.

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Try walking through these steps.

     

An image is serving instead of my Rich Media creative.

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Try walking through these steps.

 

I'm having issues with the clickthrough URL for a creative.

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My ad is aligning outside of its intended site placement.

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Push-down unit is expanding over the page, rather than pushing down site content.

Try walking through these steps.

     

Site navigation drop-down menus are expanding under my rich media.

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Try walking through these steps.

   

 

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