Creative issues in Studio

My Studio components aren't showing up in Flash.

Before you make any clicks in the blue box below, keep this in mind:

For best results, make sure that these features are all in the same language:

  • Operating system
  • Flash
  • Extension Manager
  • DoubleClick Studio MXP

At the very least, make sure that your Extension Manager language matches your Studio MXP and Flash language when you do the installation.

So for example, if you're installing the German MXP, make sure you're using the German version of Flash and the German Extension Manager (which may not launch by default when you double-click the MXP).

Now, let's troubleshoot.

Select the statement that best describes your problem:

I've installed the DoubleClick Studio components and they aren't showing up in the components window in Flash.

I followed the steps above and still can’t see the components in the component window in Flash.

I recently updated the DoubleClick Studio components but now when I re-compile and run a movie the video controls flash between the play and pause icons and are inoperable.

Our components are available in five languages, so make sure that you've downloaded the MXP that corresponds to your installed Flash language version.

To install the components:

  1. Start Flash.
  2. From the Help menu, select Manage Extensions.
  3. In the Extension Manager toolbar, click Install.
  4. Browse to the MXP file on the hard drive and select to install it.

In some cases the components are installed to the wrong directory and you must move them manually to the correct one. This has been reported for users with a different OS language version from their installed Flash version. To resolve this issue follow the instructions below, using this key:

      Key  
  <username> your username
  <version> installed Flash version (CS4, CS5, etc.)
  <AS version> ActionScript component version (AS2 or AS3)

OS X users

  1. Install the components using the Adobe Extension Manager.
  2. Navigate to Users\<username>\Library\Application Support\Adobe\Flash <version>\
  3. Move the contents from the following folders to the corresponding EN path. (This example is for a Russian version of Flash.)
Move from Move to
RU/Configuration/Components/DoubleClick <AS version>/ EN/Configuration/Components/DoubleClick <AS version>/
RU/Configuration/Classes/com/doubleclick EN/Configuration/Classes/com/doubleclick
RU/Configuration/ActionPanel/CustomActions/studioActions_en.xml EN/Configuration/ActionPanel/CustomActions/studioActions_en.xml
RU/Configuration/Extension/DclkStudioAs2Components_en.mxi EN/Configuration/Extension/DclkStudioAs2Components_en.mxi
RU/Configuration/Studio EN/Configuration/Studio

Windows XP users

  1. Install the components using the Adobe Extension Manager.
  2. Navigate to C:\Documents and Settings\<username>\Application Data\Flash <version>\
  3. Move the contents from the following folders to the corresponding EN path. (This example is for a Russian version of Flash.)
Move from Move to
RU/Configuration/Components/DoubleClick <AS version>/ EN/Configuration/Components/DoubleClick <AS version>/
RU/Configuration/Classes/com/doubleclick EN/Configuration/Classes/com/doubleclick
RU/Configuration/ActionPanel/CustomActions/studioActions_en.xml EN/Configuration/ActionPanel/CustomActions/studioActions_en.xml
RU/Configuration/Extension/DclkStudioAs2Components_en.mxi EN/Configuration/Extension/DclkStudioAs2Components_en.mxi
RU/Configuration/Studio EN/Configuration/Studio

Windows 7 users

  1. Install the components using the Adobe Extension Manager.
  2. Navigate to C:\Users\<username>\AppData\Local\Adobe\Flash <version>\
  3. Move the contents from the following folders to the corresponding EN path. (This example is for a Russian version of Flash.)
Move from Move to
RU/Configuration/Components/DoubleClick <AS version>/ EN/Configuration/Components/DoubleClick <AS version>/
RU/Configuration/Classes/com/doubleclick EN/Configuration/Classes/com/doubleclick
RU/Configuration/ActionPanel/CustomActions/studioActions_en.xml EN/Configuration/ActionPanel/CustomActions/studioActions_en.xml
RU/Configuration/Extension/DclkStudioAs2Components_en.mxi EN/Configuration/Extension/DclkStudioAs2Components_en.mxi
RU/Configuration/Studio EN/Configuration/Studio

You can resolve this issue by deleting the ASO files cache that Flash stores at compile time. To do this:

  1. Start Flash.
  2. Open the project that's having the issue.
  3. From the Control menu, select Delete ASO Files and Test Movie.