Manage a booking

After you make a booking, you can check its details, modify it, or cancel it.

All cancellations and modifications are subject to the cancellation policy of the business. This policy is provided in the booking description, at checkout, and in your booking confirmation email. Google isn’t responsible for a business’s service cancellation or refund policies.

Check details for a booking

To check the details of your booking, you can do the following:

  • Review the confirmation email for the booking.
  • Check your bookings on the Reserve with Google website.

Modify a booking

Some businesses allow you to modify a booking after it’s been made.

To modify your booking, follow the steps below:

  1. Go to the Reserve with Google website.
  2. At the top left, click Menu Menu.
  3. Select Bookings and then Upcoming.
  4. Look for the booking you want to change.
  5. Click Modify.

When you modify your booking, keep the following in mind:

  • If your booking is in the next 1-2 days, it’s best to call the business directly to modify the booking. 
  • In some situations, you may have to cancel your booking and re-book with the updated information.

Change email address associated with the booking

Bookings are associated with the Google Account used to make the booking. Due to this, you cannot edit your email address after you’ve made a booking.

Cancel a booking

Not all bookings are eligible for refunds or cancellation. To find out if your booking is eligible, refer to your confirmation email or the booking details on the Reserve with Google website.

If your booking is eligible for cancellation, there are 2 ways you can cancel it:

  • Refer to your confirmation email for instructions on how to cancel your booking. 
  • On the Reserve with Google website, click Cancel next to the booking.
    Note: Cancellation is subject to the business’s cancellation policy.

If you’re still unable to cancel the reservation, we recommend you call the business directly.

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