There are no classrooms listed on the classrooms page
- Check all the tabs - In Session, Upcoming, and Past.
- Ask your coordinator to assign you as a trainer to an upcoming or in-session classroom.
I can see the labs, but my students cannot
- Activate the labs. (In the top menu bar, click ).
- Check the class start/end dates and timezone.
- Click the Students tab to confirm that your student's email is listed. If not, add the student to the class.
- Verify that the student is using the same email address that was used to register for the class. For example, the student might have registered with a work email, but signed in with a personal email.
- Verify that the student is using the correct URL for the class.
Student is here to attend the class, but the student's name is not on the roster
- Add the student to the class (In the top menu bar, click ).
Any student who does not have a Qwiklabs account needs to create one, using the email address that is listed in the roster.
Student needs more time to complete a lab
A trainer can add time to a student's lab. The student must have already started the lab (clicked the Start Lab button). The trainer needs to add the extra time before the student's lab timer runs out.
- Click the Labs tab, and then click the name of the lab.
- Scroll down the Labs page to the list of students.
- Select the checkbox for the student. Click Add 10 Minutes.
Note: A student cannot pause a lab and finish it later.
Student cannot access the class
Try any of the following:
- Check to see that the student's email address was entered properly.
- Make sure that the student has entered the correct URL (Qwiklabs instance).
- Make sure that the student has created a Qwiklabs account and verified the account via email.
Students can sign in and start a lab, but cannot do anything else
If your computer is subject to a corporate firewall, your corporate security might prevent you from starting up resources/VMs. In this situation, you can typically sign in to Qwiklabs, start the lab, and log in to the Console, but you cannot continue.
To run labs in Qwiklabs from within a corporate firewall, you need access to the ports listed below. Contact your IT or Tech Support department.
Required access to:
- Ports 80 and 443 for Qwiklabs and the Google Cloud Console
- Port 22 for SSH (used by Cloud Shell)
- Port 3389 for RDP (to sign in to Windows VMs)
- Port 3306 for MySQL (to sign in to the database)