Trainer troubleshooting

 

There are no classrooms listed on the classrooms page

If you have the role of Trainer, the classrooms page shows only the classrooms where you have been assigned as a trainer.

• Check all the tabs - In Session, Upcoming, and Past.
• Ask your coordinator to assign you as a trainer to an upcoming or in-session classroom. 

I can see the labs, but my students cannot

Open the classroom, and then try any of the following:

• Activate the labs. (In the top menu bar, click  ).
• Check the class start/end dates and timezone.
• Click the Students tab to confirm that your student's email is listed. If not, add the student to the class.
• Verify that the student is using the same email address that was used to register for the class. For example, the student might have registered with a work email, but signed in with a personal email.
• Verify that the student is using the correct URL for the class.

Student is here to attend the class, but the student's name is not on the roster

• Add the student to the class (In the top menu bar, click  ).

Any student who does not have a Google Skills account needs to create one, using the email address that is listed in the roster.

Student needs more time to complete a lab

A trainer can add time to a student's lab. The student must have already started the lab (clicked the Start Lab button). The trainer needs to add the extra time before the student's lab timer runs out.

1. Click the Labs tab, and then click the name of the lab.
2. Scroll down the Labs page to the list of students.
3. Select the checkbox for the student. Click Add 10 Minutes.

Note: A student cannot pause a lab and finish it later.

Student cannot access the class

Try any of the following:

• Check to see that the student's email address was entered properly.
• Make sure that the student has entered the correct URL (  Google Skills instance).
• Make sure that the student has created a   Google Skills account and verified the account via email.

Students can sign in and start a lab, but cannot do anything else

This article explains how to configure your corporate firewall to enable access to Google Skills and its resources.

If you're using a company computer with a firewall, you might experience difficulties accessing certain Google Skills features. You may be able to sign in, start a lab, and access the Google Cloud Console, but further actions might be blocked.

To resolve this, ensure your firewall allows access to the following ports:

• Ports 80 and 443: Required for Google Skills and the Google Cloud Console.
• Port 22: Used for SSH connections, including Cloud Shell.
• Port 3389: Used for RDP connections to Windows virtual machines.
• Port 3306: Used to access MySQL databases.

Contact your IT or technical support department to request access to these ports. Once the necessary ports are open, you should be able to use Google Skills without restrictions.