Known Issues

We are no longer making Quickoffice available for download. To work with Microsoft® Office files, install the newest versions of the DocsSheets, and Slides apps from Google Play on your Android phone or tablet, or the Docs, Sheets, and Slides apps from the App Store for your iPhone or iPad. Learn more about editing Office files in Google Docs, Sheets, and Slides.

We're always working to resolve issues that come up in Quickoffice. If your problem is listed below, we're aware of the issue and working to fix it as soon as possible. Any status information that is available will be posted here.

Quickoffice for iOS: Entering accented characters with a bluetooth keyboard moves the cursor

You'll encounter this issue when you use a keyboard shortcut to enter an accented character with a bluetooth keyboard. Examples: CMD+e, CMD+`, CMD+u, etc.

We're currently working on this issue, and expect it to be resolved in an upcoming release. Thank you for your patience.

Note: If you're using an out-of-date version of Quickoffice, you may experience a crash instead of unexpected cursor movements. Please update to the latest version of Quickoffice to avoid this issue.

Quickoffice for Android: Cannot access or save files located on a removable sdcard

You'll encouter this issue if your device manufacturer has restricted write access to the removable sdcard. Known Manufacturers: Toshiba.

Because your device manufacturer has restricted write access to this storage location, Quickoffice will not be able to save or modify files stored here. Store your files in a cloud account (like Google Drive) or in your device's internal storage to avoid this issue.

Delay between entering text and text appearing on screen

This is a known issue that we are currently working to improve. This issue can be made worse by other applications running in the background, unsupported features in your file, large file size and using a bluetooth keyboard.

To reduce the appearance of this issue:

  • Reduce your the file size
    • Save as a docx, xlsx, or pptx file from a computer
    • Use lower resolution images
    • Remove unsupported content (like macros, pivot tables, smart art & embedded audio or video)
  • Close background applications
    • iOS devices: double touch the home button to open a list of currently running applications. Touch & hold an app icon, then touch the red minus button to close.
    • Android 3.X + devices: Touch the task manager button on your device & swipe apps to close.
  • Use the on-screen keyboard

Quickoffice for iOS: Keyboard switches from ABC to 123 when the spacebar is touched

This is a known issue that we are currently working to improve. To minimize this issue, format the cells that you would like to enter text in as "General". You will still have to change the keyboard after entering a space occasionally, but this will be greatly reduced.

Quickoffice for Android: Insufficient memory errors when attempting to open a file

This is a known issue that we are currently working to improve. This issue can be made worse by other applications running in the background, unsupported features in your file and large file size.

To reduce the appearance of this issue:

  • Reduce your the file size
    • Save as a docx, xlsx, or pptx file from a computer
    • Use lower resolution images
    • Remove unsupported content (like macros, pivot tables, smart art & embedded audio or video)
  • Close background applications
    • Android 3.X + devices: Touch the task manager button on your device & swipe apps to close.
    • Earlier Android devices typically do not have a built in task manager.

Quickoffice for iOS: Unsupported features for Quickoffice Pro on iOS 7

The following issues may occur for users of Quickoffice Pro on iPhones who have upgraded to iOS 7 as a result of some incompatibility with the operating system:

  • The app crashes when you open Number Format.
  • The app crashes when you save an applied bullet list.
  • The app crashes when you open Settings.
  • The app crashes when you delete several files.
  • You can't invoke the keyboard on various occasions.
  • You can't open password-protected files.
  • On occasion, the back button isn't clickable.
  • Saving .txt files does not close them.
  • "Delete" blob doesn't disappear after you deselect an item.
  • For the editor tools, the Undo/Redo dialog has excess title.

If you are experiencing any of these issues, you are encouraged to download the free Quickoffice app that has become available for all Android and iOS users with a Google Account.

Quickoffice for iOS: Unsupported features for Quickoffice Pro HD on iOS 7

The following issues may occur for users of Quickoffice Pro HD on iPads who have upgraded to iOS 7 as a result of some incompatibility with the operating system:

  • The app crashes when you open the Image/Shape picker, Print/Save as pdf, or Number Format.
  • The app crashes when you scroll to any page via Page Scroll view.
  • The app crashes when you close "Can't open file."
  • It is not possible to scroll Shape Picker and filmstrip.
  • You can't rotate magnifiers to landscape mode.
  • In QuickWord, autocorrection highlights only the first letter of the word.
  • Layout is broken for .txt files in landscape mode.
  • It’s very hard to reorder Sheet tabs.
  • You can't rotate “Can’t open file” message to landscape mode.
  • "Delete" blob does not disappear after deselecting a shape.
  • For the editor tools, the Undo/Redo dialog has excess title.
  • The keyboard hides if you open password-protected Excel files.

If you are experiencing any of these issues, you are encouraged to download the free Quickoffice app that has become available for all Android and iOS users with a Google Account.

Additional Resources
Having trouble finding an icon or button in Quickoffice? View our Quickoffice icon chart.

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