Jakub Pytlik

This sounds complicated, beyond standard community help in my opinion. Have you tried contacting Google Ads support directly via online chat or email-> Google Ads support.

If not, I think you should write an email and be as specific as possible with all the details.

Reply to I have two Google Ads accounts associated with my one e-mail. How May I merge the two ?

Google Ads•12/27/2021

Hello,

Unfortunately merging two Google Ads accounts is not possible.

What you can do is create an MCC (Google Ads Manager) account and connect both the same email address. This way, one user can manage both accounts.

You can also try copying the structure of one of the accounts and paste it to another with Google Ads Editor. I wouldn't recommend it though. If they are associated with completely different stores/domains, there will be problems.

Hope it helps :)

Reply to I can't redeem my 2000rs. Code

Google Ads•12/27/2021

Hello,

In order to redeem your code, you will need to enter a payment method first. Have you done it?

If so, you need to follow these steps:

Hope it helps :)

Reply to I am having an ADS problem on the website: https://black-clover.shop/

Google Ads•12/27/2021

Hello,

From what i checked, your domain seems fine. Can you share more information about the problem? Maybe screenshot?

Reply to Yes you help me

Google Ads•12/27/2021

Hello,

Sure thing, we will help you. Just let us know what seems to be the problem?

Reply to Remarketing ads targeting.

Google Ads•12/27/2021

Hello,

Yes, that is correct. Not everyone uses Google Analytics though, good thing you do :)

Good luck!

Reply to Google Ads estimation not showing

Google Ads•12/26/2021

Hello,

This is correct, you can only see these specific estimates while creating a new campaign. You can either start a new campaign again or wait for the simulator icon

to appear at your first campaign. This can take some time and budget though. More information here -> Estimate your results with bid, budget and target simulators

Also, be sure to check Google Ads Performance Planner.

Hope it helps :)

3 upvotes

Recommended answer

Reply to Ads not in live

Google Ads•12/26/2021

Hello,

Could you please provide more details about your problem?

What kind of campaign are you running?

Have you added a valid payment method in your Google Ads account?

In the meantime, maybe this will help you:

Find out why you may not see your ad - Google Ads

Why you may not see your ad - Google Ads

Reply to Hi guys- I went to the account today and was very upset - what happened why am I still blocked? I wr

Google Ads•12/26/2021

Hello,

We are a community here, not Google employees. We can only help in certain problems.

Did you go through this workflow already? -> How to fix a suspended account

If so, tell us what it said, so we can help you further. Also be sure to talk to Google Ads support directly via online chat or email in working hours. -> Google Ads support

Reply to My beuty production

Google AdSense•12/26/2021

Hello,

Could you please provide more details about your problem?

Reply to Not able to post video link

Google Ads•12/26/2021

Hello,

in order to advertise a secific video, you need to connect Youtube account (with that video uploaded) to Google Ads first. Link

Hope it helps :)

Reply to WHY I HAVE NOT RECEIVED MY REFUNDS ?

Google Ads•12/26/2021

Hello,

Keep in mind that refunds can take up to 2 weeks for Google to process and additional time for your credit card company to process. Plus we are in the middle of christmas vacation/weekend, which can extend the operation even longer.

More info regarding this matter can be found here -> Requesting refunds - Google Ads

Recommended answer

Reply to How to fix a suspended account

Google Ads•12/25/2021

Hello,

In case of Google Ads account suspension, best thing you can do is apply here -> How to fix a suspended account.

If it won't work, your best chance is to talk to Google Ads support directly via online chat or email. -> Google Ads support

Everything regarding account suspension can be found under this link -> About Google Ads policy account suspensions.

I hope it helps :)

Reply to Remarketing ads targeting.

Google Ads•12/25/2021

Hello,

If i understand correctly, you already have some kind of "big" remarketing group, like 540 or 360 days and you would like to create a smaller one. In order to accomplish that you need to:

Log into Google Ads.
Click on Tools & Settings in the top right corner.
Click on Audience Manager under the Shared Library section. This is the section where all of your audiences will be housed.
Click on the blue button in the top left corner to create a new audience. Click on Website Visitors to make a Remarketing Audience.
Name your audience.
There are many variations of a remarketing audience you can create. In your case select “Visitors of a Page” to create a remarketing list that targets people who have been to one or more specific URLs.
Specify URL requirements that you would like to target.
To select multiple URL requirements :
1. Click on OR to select two URLs the user could land on to be added to the audience list (the user has to land on only one of the two URLs)
2. Click on AND to set two URL requirements the user has to have landed on to be added to the audience list (they need to land on both)
Next, click on the pre-fill options section. This is where you can tell Google to pre-fill the list with people from the last 14 days - or if you want to start from scratch, begin building the list from the day of audience approval.
Select membership duration of the audience list. This determines how long a user stays in the audience and when they are removed from it. The maximum duration a user remains in an audience is 540 days from that user meeting the URL requirements. In your case input 14 days.
Create a brief description of the audience for your own organizational purposes.
Click “Create Audience”. This final step pushes the audience through Google Ads’s approval process (can take up to 24 hours).
The last thing you need to do is apply your new remarketing group to the right campaign.

If you would like to create 14-days dynamic remarketing group let me know. The instruction is a bit different.

Hope it helps :)

Reply to Ads not runnin

Google Ads•12/24/2021

Hello,

Could you please provide more details about your problem?

What kind of campaign are you running?

Have you added a valid payment method in your Google Ads account?

In the meantime, maybe this will help you:

Find out why you may not see your ad - Google Ads

Why you may not see your ad - Google Ads

Reply to Negative keyword match type working

Google Ads•12/24/2021

Hello,

If you do not want your ad to show up on anything regarding warehouse management, I would suggest adding it as broad match. If you would like to expand the exclusion, ad each word separately.

Reply to Limited By Budget

Google Ads•12/24/2021

Hello,

This depends on few factors, one of which is bidding strategy. From Manual CPC bidding to a number of automated bid strategies, Google Ads offers many different ways for you to set your bids. Each is designed to help you achieve a specific business goal.

I think in this case, depending on which of them you are using right now, try to avoid strategies that lower your overall bid, like Maximise Clicks etc. Bid is usually a limiting factor that prevents you from acquiring every view you can, which in this case, I assumed is something you would like to do.

Try it and let me know how it goes :)

Reply to why i am not getting calls?

Google Ads•12/24/2021

Hello,

Could you please provide more details about your problem?

What kind of campaign are you running?

Also, have you created any kind of conversion tracking in order to view and optimize numbers of conversions your campaigns are acquiring? More on call conversion tracking here -> Track calls from ads - Google Ads

Reply to My account has been blocked

Google Ads•12/23/2021

Hello,

In case of Google Ads account suspension, best thing you can do is apply here -> How to fix a suspended account.

If it won't work, your best chance is to talk to Google Ads support directly via online chat or email. -> Google Ads support

Everything regarding account suspension can be found under this link -> About Google Ads policy account suspensions.

I hope it helps :)

Reply to I do not have, and never have had, a Google Ads account, but they are saying I owe them money.

Google Ads•12/23/2021

Yes, this is very unfortunate. I'm sure Google will do its best to help you solve your problem :)

Reply to I do not have, and never have had, a Google Ads account, but they are saying I owe them money.

Google Ads•12/23/2021

Try one of these, someone from UK recommended them some time ago in similar topic:

https://www.victimsupport.org.uk/

https://www.citizensadvice.org.uk/

Reply to zawieszono konto google ADS

Google Ads•12/23/2021

Jeśli wszystko wydaje się być w porządku, niestety trzeba czekać. Rozumiem, że kontaktowałeś się już bezpośrednio z Googlem przez chat online lub email?

1 upvote

Recommended answer

Reply to My account is showing your account is viloting committee and suspended ur account slove my problem

Google Ads•12/23/2021

Hello,

In case of Google Ads account suspension, best thing you can do is apply here -> How to fix a suspended account.

Everything regarding account suspension can be found under this link -> About Google Ads policy account suspensions.

I hope it helps :)

Reply to My Video ad on youtube is running but in overview, it showed ad removed

Google Ads•12/23/2021

Hello,

Your screenshot shows an adgroup level (not campaign level) which can be still set to "enable" even thought your campaign has been deleted. This doesn't change the fact that your ads are not running anymore.

Reply to Google Ads only letting me create 1 ad per ad group. It's normally 3 ads per ad group.

Google Ads•12/23/2021

Hello,

You surely should be able to create more than that. These are the overall Google Ads limits:

Campaign and ad group limits

10,000 campaigns (includes active and paused campaigns)
20,000 ad groups per campaign
20,000 ad group targeting items per ad group (such as keywords, placements, and audience lists)

Ad limits

300 image/gallery ads
50 text and non-image/gallery ads per ad group
4 million active or paused ads per account

Targeting limits

10,000 location targets (targeted and excluded) per campaign, including up to 500 proximity targets per campaign
11,000 shared budgets per account

Negative keyword limits

20 shared negative keyword lists per account
5,000 keywords per negative keyword list
10,000 negative keywords per campaign

Are you getting any errors? Can you share a screenshot? (without any sensitive data)

Reply to I do not have, and never have had, a Google Ads account, but they are saying I owe them money.

Google Ads•12/23/2021

Hello,

this became a common problem lately. There are few things you can try:

Start with this one -> What to do if your account is compromised

Another solution, if you dont really care about the account itself, you can try to cancel it -> Canceling your Google Ads account. This requires you to have access to your account first.

If nothing works, try contacting Google Ads directly via online chat -> Google Ads Support

Hope it helps.

-2 upvotes

Recommended answer

Reply to Payment method is listed as unavailable after just using it.

Google Ads•12/23/2021

Hello,

This is a Google Ads community forum, not a Youtube one. I think you will find more help here -> YouTube Help Community

Reply to I want to delete the card data. I won't use the company anymore.

Google Ads•12/23/2021

Hello,

If you would like to switch your current bank card, the only way to do it is to set up a new payment menthod -> Add a new payment method in Google Ads

If you would like to completely delete your Google Ads account, check this guide -> Requesting refunds - Google Ads

Hope it helps :)

Reply to Brak faktury za listopad

Google Ads•12/23/2021

Witaj Andrzej,

Generalnie faktury dotyczące danego miesiąca wystawiane są na początku kolejnego. W tym wypadku fakturę dotycząca listopada powinieneś otrzymać około 5-10 grudnia. Jeśli tak się nie stało, polecam sprawdzenie tego linku -> Jak uzyskać fakturę, wyciąg lub pokwitowanie płatności - Google Ads

Jeśli nie znajdziesz tam odpowiedzi, najlepiej byłoby skontaktować się bezpośrednio z supportem Google Ads -> Skontaktuj się z nami - Google Ads

1 upvote

Recommended answer

Reply to zawieszono konto google ADS

Google Ads•12/23/2021

Witaj,

Niestety w przypadku tego rodzaju zawieszenia konta, Google nie ma obowiązku określenia dokładnego powodu blokady. Polecam skorzystać z tego workflowu -> Aktywacja zawieszonego konta

Pamiętaj, że Google nie zezwala na remarketing kierowany na Użytkowników stron z opieką medyczną. Dodatkowo polecam zapoznać się z tymi informacjami nt. zasad związanych z reklamą leków i usług medycznych w sieci Google -> Opieka zdrowotna i leki - Google Ads. Możliwe, że jedna z Twoich reklam narusza jedną lub kilka z tych zasad.

Powodem może też być w tym wypadku wcześniejsza blokada na jednym z kont, których używałeś w przeszłości. Czy zdarzały Ci się już wcześniej jakieś blokady koncie MCK lub współdzielonym mailu?

Reply to Unable to start campaign for a Wear app

Google Ads•12/20/2021

Hello again,

So it seems, yes. We've seen many topics regarding this matter lately. Please contact customer service from your account. That's the only way at this moment.

Reply to How Can I target/Retarget my Store Listing Visitors?.

Google Ads•12/17/2021

Hello,

Yes there is :) First thing you are going to need is a link between your app and Google Ads account -> Link Google Play and Google Ads accounts

Then you will need to set up a remarketing group for users in your app -> Dynamic remarketing for apps setup guide and exclude it from your campaign. This will mostly leave people that only visited your store and did not download your app.

Hope it helps :)

2 upvotes

Recommended answer

Reply to Unable to start campaign for a Wear app

Google Ads•12/17/2021

Hello,

Indeed, your app is available to install at this point. How long has it been since you added it to Google Play?

Reply to Negative Keyword

Google Ads•12/17/2021

Hello,

If you really do not want "people/bots klicking on your ad searching for that word" I would suggest using Broad match as your main exclusion. More about differences in negative keywords matches:

3 upvotes

Recommended answer

Reply to My ad is not running. Please make my ad run

Google Ads•12/17/2021

Hello,

Could you please provide more details about your problem?

What kind of campaign are you running?

Have you added a valid payment method in your Google Ads account?

In the meantime, maybe this will help you:

Find out why you may not see your ad - Google Ads

Why you may not see your ad - Google Ads

Reply to I don't own or manage real service bakery

Google Business Profile•12/17/2021

Hello,

Could you please provide more details about your problem?

Are those reviews all coming from the same source/company?

Please attache an example of one of the messages you are getting.

Reply to My business's phone number is not showing

Google Business Profile•12/17/2021

Hello,

If this is regarding your Google My Business account try this:

Sign in to the Google Account you used to sign up for Business Profile.
To find your Business Profile, search Google for your exact business name. You can also search for “my business.”
- If needed, to manage your Business Profile, select View profile.
On your Business Profile, select Edit profile More Business Profile Settings.
Select Advanced settings.
Under "Phone number,” turn on or off Don't show.

Hope it helps :)

Reply to Mobile no not showing on Google site

Google Business Profile•12/10/2021

Hello,

Please check if Don't show phone number option is turned on. Here's how:

Sign in to the Google Account you used to sign up for Business Profile.
To find your Business Profile, search Google for your exact business name. You can also search for “my business.”
- If needed, to manage your Business Profile, select View profile.
On your Business Profile, select Edit profile More Business Profile Settings.
Select Advanced settings.
Under "Phone number,” turn on or off Don't show.

Hope it helps :)

2 upvotes

Recommended answer

Reply to Google account was hacked and now Access Management is trying to collect debts from me

Google Ads•12/8/2021

You have to know, we are only here to help people in basic problems. We are not official Google employees which is limiting when it comes to situations like this. I think best you can do is to keep trying to contact Google Support. Try calling this number 800 007 229 in working hours.

Reply to Why my campagne dosn't work?

Google Ads•12/4/2021

Hello,

Could you please provide more details about your problem?

What kind of campaign are you running?

Keep in mind that payments by bank account can take up to 5 days to process.

In the meantime, maybe this will help you:

Find out why you may not see your ad - Google Ads

Why you may not see your ad - Google Ads

Reply to My ad is eligible and approved. And payment is Done. But Why ad is not running

Google Ads•12/3/2021

Hmm,

targeting seems fine. I see it just started today, Google Ads often needs some time to refresh its data. I suggest checking Google Analytics for any campaign sessions today. It's more up to date, than Google Ads when it comes to "same day data".

Reply to My ad is eligible and approved. And payment is Done. But Why ad is not running

Google Ads•12/3/2021

Hello,

Could you please provide more details about your problem?

What kind of campaign are you running?

Have you added any kind of targeting to your campaign?

In the meantime, maybe this will help you:

Find out why you may not see your ad - Google Ads

Why you may not see your ad - Google Ads

1 upvote

Recommended answer

Reply to Search terms triggering the wrong keyword

Google Ads•12/3/2021

Hello,

It depends on few things. First of all I would suggest checking if Keyword Triggered: "medical agency" is set as Broad match. If so, I would suggest lowering its range a bit by setting it as Phrase match.

Using negative keywords is also a good practice in this case. If changing keyword match won't help, i would suggest copying current campaign and creating different negetive keywords on each of them.

More on keyword matching -> About keyword matching options

Hope it helps :)

Reply to For many years my business used to show up on google search, on the first page. It disappeared

Google Search Central•12/3/2021

Hello,

Could you please provide more details about your problem?

Are you talking about Google Search Ads or Organic Search?

Reply to Ads getting Disapproved

Google Ads•12/3/2021

Hello,

If everything seem to be working correctly, your best chance is to talk to Google support directly via online chat. Have you tried that?

Google Ads support

Reply to Google account was hacked and now Access Management is trying to collect debts from me

Google Ads•12/3/2021

I am sorry to hear that :(

Another solution, if you dont really care about the account itself, you can try to cancel it -> Canceling your Google Ads account. This requires you to have access to your account, do you still have it?