Where to find product information
This detailed guide includes the basic safety guidelines in the printed Safety & Warranty booklet that comes with your Pixelbook Go. It also includes additional safety, regulatory, and warranty information about Pixelbook Go.
Safety, environmental and regulatory information: g.co/pixelbook/legal OR Settings > About Chrome OS
Warranty details for your country of purchase, including instructions for making a claim: g.co/pixelbook/warranty
Electronic regulatory labels: Settings > About Chrome OS
WARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR PIXELBOOK GO, AND OTHER POTENTIAL HAZARDS
To avoid damaging your device, accessories or any connected devices, and to reduce the risk of personal injury, discomfort, property damage or other potential hazards, follow the precautions below.
Handle your device with care. You may damage the device or the battery if you disassemble, drop, bend, burn, crush or puncture your device. Do not use a device with a cracked screen. Using a damaged device may cause battery overheating or injury. Don’t expose your device to liquids, which can cause a short circuit and overheating. If your device gets wet, do not attempt to dry it using an external heat source. The device is designed to operate in a dry, indoor environment.
Contact customer service and do not use your device if it isn’t working properly or has been damaged.
Repair & Service
Don’t attempt to repair Pixelbook Go yourself. Disassembling the device may cause injury.
Pixelbook Go should only be repaired by Google or a Google authorized service provider. Unauthorized repairs or modifications could result in permanent damage to the device, and may affect your warranty coverage and regulatory authorizations. Contact customer service for authorized service. For online help and support, visit support.google.com/pixelbook and click on the right box in the top right corner to get started. Or call one of the following customer service phone numbers:
USA (English): 844-613-7593
Canada (English & French): 844 641 8396
UK: 800 026 5947
Be sure the power adapter and Pixelbook Go are well ventilated when in use or charging. Using damaged cables or power adapters, or charging when moisture is present, can cause fire, electric shock, injury, or damage to the device or other property. When charging the Pixelbook Go, make sure the power adapter is plugged into a socket near the Pixelbook Go and is easily accessible. Avoid charging the device in direct sunlight. This product is intended for use with a certified Limited Power Source (LPS) per IEC 60950-1 rated: 5/9/12/15 Volts DC, maximum 3 Amp; 20 Volts DC, maximum 2.25 Amp.
Only charge your Pixelbook Go with the included power adapter and cable, or compatible charging accessories. Failure to use compatible charging accessories can cause fire, electric shock, injury, or damage to the device and the accessories. Compatible charging accessories are available on the Google Store and at Google authorized resellers (look for Google’s “Made for” badge ).
This device must be used with a power adapter that has been certified with a Limited Power Source output per IEC 60950-1/62368-1, and that has been qualified per CTIA Certification Requirements for Battery System Compliance to IEEE 1625. This device comes with a power adapter that has the proper certification.
Prolonged Heat Exposure
The Pixelbook Go and its charger generate heat during normal operation and comply with applicable surface temperature standards and limits. Avoid prolonged, direct or indirect skin contact when the device is in use or charging because exposing skin to hot surfaces for a long period of time may cause discomfort or burns. Do not sleep on your device or its power adapter, or cover them with a blanket or pillow. Be aware of this issue if you have a physical condition that affects your ability to detect heat against your skin.
Your device may generate additional heat when charging, or using certain features, such as recording video. Use extra care when operating the device in these modes.
Prolonged exposure to loud sounds (including music) can cause hearing loss. To prevent possible hearing damage, avoid listening at high volume for prolonged periods of time. Continued exposure to high volumes and background noise can make loud sounds seem quieter than they actually are. Check the volume before using headphones or earphones.
This device contains a lithium-ion battery, which is a sensitive component that can cause injury if damaged. Do not attempt to remove the battery. Contact Google or a Google authorized service provider to replace the battery. Replacement by non-qualified professionals can damage your device. Use of an unqualified battery or improper battery use may present a risk of fire, explosion, leakage, or other hazard. Do not modify or remanufacture the battery, attempt to insert foreign objects into the battery, immerse or expose the battery to water or other liquids, or expose the battery to fire, explosion or other hazard. Only use the battery for the system for which it is specified. Do not short circuit the battery or allow metallic or conductive objects to contact the battery terminals. Avoid dropping the Pixelbook Go or battery. If the Pixelbook Go is dropped, especially on a hard surface, and you suspect damage, contact Google or a Google authorized service provider for inspection.
Dispose of your device, battery, and accessories promptly and in accordance with local regulations. Do not dispose of them in normal household waste. Improper disposal may lead to fire, explosion, and/or other hazards. For more information on recycling your device see the Recycling section below.
Radio Frequency Interference
Observe rules that prohibit the use of wireless technology (e.g., cellular or WiFi). Your device is designed to comply with regulations governing radio frequency emissions but use of wireless devices can negatively affect other electronic equipment. For example, while flying in an aircraft or immediately before boarding, use your wireless device only according to instructions provided by the airline. Use of a wireless device in an aircraft may disrupt wireless networks, present a hazard to aircraft operation, or be illegal. You may be able to use your device in airplane mode.
Exposure to Radio Frequency Energy
Your device uses radio signals to connect to networks. Find more details on minimizing radio frequency exposure.
Medical Device Interference
Your device uses radios and other components that emit electromagnetic fields, and also contains magnets. These electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. If you have questions about using your Google device with or near your pacemaker or other implanted medical device, consult your healthcare provider before using Pixelbook Go. If you suspect your device is interfering with your pacemaker or other implanted medical devices, turn off your Google device and consult your physician for information specific to your medical device.
Do not charge, use, store, or transport your Pixelbook Go where flammables or explosives are stored (in gas stations, fuel depots, or chemical plants, for example). Do not use your wireless device where blasting operations are in progress, or in potentially explosive atmospheres such as in areas where the air contains high levels of flammable chemicals, vapors, or particles (such as grain, dust, or metal powders). Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Observe all notices and signs where these hazards might be present.
This device operates using radio signals and may not establish or maintain a connection in all conditions. Wireless devices may not be reliable for emergency communications. While some jurisdictions transmit emergency information over wireless networks, your device may not always receive these communications depending upon network connectivity.
Ergonomics and Comfort
To optimize comfort based on principles of ergonomics, notebook computers are suited for short-time use, unless used with an external keyboard. An external display may also be required to attain working conditions comparable to a workstation.
Proper Handling and Usage
Follow these guidelines when using, storing, cleaning or disposing of your Pixelbook Go:
Your Pixelbook Go is designed to work best in ambient temperatures between 50° to 95°F (10° and 35°C), but can operate without charging the battery between 32° to 49°F (0° and 9.5°C). Your Pixelbook Go should be stored between ambient temperatures of -4° and 113°F (-20° and 45°C). Do not expose your Pixelbook Go to temperatures above 113°F (45°C) as this may damage the product, overheat the battery, or pose a risk of fire. Keep your device away from heat sources and out of direct sunlight. If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviors while the device tries to regulate its temperature: reduced performance and connectivity, inability to charge, or display or device power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again.
Use of your Pixelbook Go in certain modes, such as gaming, or watching videos, can cause your Pixelbook Go to generate more heat that it would under normal operating conditions. This may cause your Pixelbook Go to operate in a reduced-power mode or temporarily shut down.
Care & Cleaning
Unplug the device and adapter before cleaning, during lightning storms, or when unused for extended periods of time. Use a clean, soft, and dry cloth to clean the device and accessories.
Do not use any chemical detergent, powder, or other chemical agents (such as alcohol or benzene) to clean the Pixelbook Go or accessories. Don’t clean your device while it is charging.
Pixelbook Go has painted surfaces which may chip or scratch if the device is dropped or rubbed against sharp edges or hard surfaces. See g.co/pixelbook/care for more details.
Connectors and Ports
When disconnecting the power adapter from a power outlet, pull on the adapter, never on the cable. Do not twist or pinch the USB cable and do not force a connector into a port.
Avoid placing any media containing magnets or sensitive to magnetism, such as credit cards, bank cards, audio/video, tapes, or magnetic memory devices, near this product or its charging cable, because you may lose information stored on those media. Media containing information sensitive to magnets should be kept at least 2 inches (5 cm) away from this Pixelbook Go.
Install your power supply near a wall socket that is easily accessible.
Regulatory information, certification, and compliance marks specific to Pixelbook Go can be found on your device under Settings > About Chrome OS and on the side of your device.
Your wireless device emits RF energy during use. According to the International Commission on Non-Ionizing Radiation Protection (ICNIRP), the critical effect of RF exposure relevant to human health and safety is heating of exposed tissue.
According to the FCC, “Some health and safety interest groups have interpreted certain reports to suggest that wireless device use may be linked to cancer and other illnesses, posing potentially greater risks for children than adults. While these assertions have gained increased public attention, currently no scientific evidence establishes a causal link between wireless device use and cancer or other illnesses.”
However, above a certain level (referred to as the threshold) depending on the duration of exposure, RF exposure and the accompanying temperature rise can provoke serious health effects, such as heatstroke and tissue damage (burns). To avoid hazards to health deriving from high RF exposure, limits are set in relation to the threshold known to show adverse effects, with an additional reduction factor to take care of scientific uncertainties. These limits are generally expressed in terms of the SAR. SAR is a measure of the rate of absorption of RF energy in the body. Tests for SAR are conducted with the Pixelbook Go transmitting at its highest power level in all tested frequency bands. SAR were first established in 1996 by the FCC in the USA and they were then adopted elsewhere.
You can find additional information about SAR at the following pages:
Pixelbook Go was tested and certified to not exceed SAR in the U.S., Canada, European Union, and Australia.
Regulatory Information: United States
FCC Regulatory Compliance
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Google could void your authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:
- These devices may not cause harmful interference.
- These devices must accept any interference received, including interference that may cause undesired operation.
FCC ID: HFSG021A
EMC Compliance Statement
Important: This device, charging cradle, and power adapter have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions, and other electronic devices.
Radio Frequency Exposure
This device meets the U.S. Federal Communications Commission's (FCC) requirements for exposure to radio waves and is designed and manufactured not to exceed the FCC's emission limits for exposure to radiofrequency (RF) energy. To comply with FCC RF exposure compliance requirements, this device must not be co-located or operating in conjunction with any other antenna or transmitter.
Specific Absorption Rate (SAR) Information
This device is also designed to meet the requirements for exposure to radio waves established by the FCC.
The SAR limit adopted by the FCC is 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported to the FCC for this device type complies with this limit.
Pixelbook Go maximum SAR values as reported to the FCC are:
For Recycling in the United States, visit g.co/HWRecyclingProgram.
Pixelbook Go ENERGY STAR® Program
Your Pixelbook Go is ENERGY STAR® compliant. The following information applies.
Pixelbook Go was designed to meet the latest ENERGY STAR guidelines for energy efficiency. Your Pixelbook Go ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes.
By default, Pixelbook Go is set to enter the low-power Sleep Mode which shuts down the system within 6.5 minutes* on battery mode and 8.5 minutes* of inactivity on AC mode to save power. It is recommended that you leave this and other energy saving features active, so that your Pixelbook Go will operate at its maximum energy efficiency. Press the power button to turn the screen back on.
For more information about ENERGY STAR, visit: www.energystar.gov.
* Depending on Pixelbook Go use scenarios, entry into Sleep Mode may take up to 15 minutes.
Regulatory Information: Canada
Innovation, Science and Economic Development Canada (ISED), Class B
This Class B digital apparatus complies with Canadian ICES-003. CAN ICES-3(B)/NMB-3(B).
Notice: ISED regulations provide that changes or modifications not expressly approved by Google could void your authority to operate this equipment.
Pixelbook Go contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: (1) these devices may not cause interference, and (2) these devices must accept any interference, including interference that may cause undesired operation of the device.
Under ISED regulations, the radio transmitter(s) in this device may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by ISED. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
(i) The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
(ii) The maximum antenna gain permitted for devices in the bands 5250–5350 MHz and 5470–5725 MHz shall comply with the e.i.r.p. limit; and
(iii) The maximum antenna gain permitted for devices in the band 5725–5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate.
(iv) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250–5350 MHz and 5650–5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.
The radiated output power of Pixelbook Go is below the ISED RF exposure limits. These devices have been evaluated for and shown compliant with the ISED RF Exposure limits. These devices should be used in a manner such that the potential for human contact during normal operation is minimized.
Pixelbook Go maximum SAR values as reported to ISED are:
This device has been certified for use in Canada. Status of the listing in the ISED’s REL (Radio Equipment List) can be found at the following web address: www.ic.gc.ca/app/sitt/reltel/srch/nwRdSrch.do
Additional Canadian information on RF exposure also can be found at the following web address: www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08792.html
Regulatory Information: EU
Frequency Bands and Power
Data given here is the maximum RF power transmitted in the frequency band(s) in which the radio equipment operates.
Bluetooth: 15 dBm (EDR), 12 dBm (Low Energy)
WLAN: 20 dBm (2.4 GHz), 23 dBm (5.150 - 5.250 GHz, 5.250 - 5.350 GHz), 30 dBm (5.470 - 5.725 GHz), 14 dBm (5.725 - 5.850 GHz)
Restrictions in the 5 GHz band
WLAN function of these devices is restricted only to indoor use when operating in the 5150 to 5350 MHz frequency range to reduce the potential for harmful interference to co-channel mobile satellite systems.
Radio frequency interference
Google is not responsible for any radio or television interference caused by unauthorized modification of these devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorized modification, substitution or attachment is the responsibility of the user. Google and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.
EU Compliance Notice
Hereby, Google LLC declares that radio equipment type: G021A is in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity may be found at g.co/pixelbook/conformity.
Restrictions and Requirements under Directive 2014/53/EU
The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range in AT, BE, BG, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU, IE, IT, LT, LU, LV, MT, NL, PL, PT, RO, SE, SI, SK, UK, CH, IS, LI, NO, TR
SAR Information - EU
These devices are classified for use in a typical Class B domestic environment.
Pixelbook Go complies with RF specifications when used in accordance with the instructions for use. The highest SAR value reported for this device when properly worn on the body is 1.0 W/kg
Waste Electrical and Electronic Equipment (WEEE) & Batteries Directive
The WEEE symbol above means that according to local laws and regulations your product and its battery(ies) should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product, its electrical accessories, and its battery(ies) will help conserve natural resources, protect human health, and help the environment.
Additional regulatory information: Germany
§ 10 I 2 ElektroG: Vor der Entsorgung dieses Geräts (i) Altbatterien/-akkus, sofern sie nicht vom Gerät umschlossen sind, und zerstörungsfrei entnehmbare Lampen zerstörungsfrei trennen und (ii) alle personenbezogenen Daten löschen. § 17 I und II ElektroG: Viele Vertreiber müssen Altgeräte kostenlos zurücknehmen.
This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.
We are committed to providing our customers with information about the chemical substances in our products in accordance with our obligations under legal requirements such as REACH (Regulation EC No. 1907/2006 of the European Parliament and the Council). For information, you can contact Google at Env-Compliance@google.com.
The point of contact for regulatory matters in the EU is Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland.
Manufacturer: Google LLC, 1600 Amphitheatre Parkway Mountain View, CA, USA 94043
EU Importer Info
Importer: Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland
Regulatory Information: Australia
WLAN function of these devices is restricted only to indoor use when operating in the 5150 to 5350 MHz frequency range to reduce the potential for harmful interference to co-channel mobile satellite systems.