U.S.A.
Google Limited Warranty
Here’s where we tell you what’s covered in your warranty and what’s not – good stuff, and important too. Don’t worry, we’ll make this as fast and enjoyable as possible.
Use it as any normal human being would.
Google warrants your Chromebook against defects in materials and workmanship under normal use in accordance with Google’s user documentation for one year from the date that you bought it, in its original packaging, from Google or its authorized reseller (“Limited Warranty”).
It matters where you bought it.
This Limited Warranty is only valid and enforceable in locations the Chromebook is sold and will apply only if you purchased your Chromebook from Google or its authorized resellers.
We cover a lot, but here’s what’s not covered.
This Limited Warranty only applies to the hardware components (and not any software elements) of the Chromebook and does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, servicing other than by Google authorized technicians, and external causes such as but not limited to water damage, extreme thermal or environmental conditions.
We’re not perfect, but we try very, very hard.
We’re not perfect, but we try very, very hard. This Limited Warranty does not guarantee that use of the Chromebook will be uninterrupted or error-free.
Warranty remedy: What to do if something does go wrong with your Chromebook.
If a defect arises and you return your Chromebook during the one-year Limited Warranty period, Google will, at its sole discretion and to the extent permitted by law, either repair your Chromebook using new or refurbished parts, replace your Chromebook with a new or refurbished Chromebook functionally at least equivalent to yours, or accept the return of your Chromebook in exchange for a refund of the purchase price you paid for your device. If Google repairs or replaces your Chromebook, the repaired or replaced Chromebook will continue to be warranted for the remaining time of the original warranty period. All returned parts (including the Chromebook) for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to your Chromebook.
To make a claim under the Limited Warranty, please contact:
Google ChromeOS Support
https://support.google.com/chromebook
or call 1-855-317-4935 for US
We’ll need your name, contact information and the serial number on the back of your Chromebook. In certain situations, you might have to provide a purchase receipt. Please refer to the Privacy Policy for more information on how we handle that data, google.com/privacy. It is your responsibility to back up all data prior to returning the device under this Limited Warranty.
Ok. We’re more than halfway done. You are now officially among the .00001% who make it this far.
Only Remedy
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY GOOGLE PROVIDES FOR THE CHROMEBOOK, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. GOOGLE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE CHROMEBOOK, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE ONE-YEAR PERIOD OF THE EXPRESS WARRANTY ABOVE. SERIOUSLY, WE MEAN IT. THAT’S WHY THIS PART IS IN ALL CAPS. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE CHROMEBOOK OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’ TOTAL LIABILITY IN CONNECTION WITH THE CHROMEBOOK OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID GOOGLE FOR THE CHROMEBOOK.
Some jurisdictions do not allow limitations on how long an implied warranty lasts or exclusions/limitations on incidental or consequential damages, so some of the limitations set out above may not apply to you.
No employee or representative of Google or its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.
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This Limited Warranty is given by Google Inc., whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043, and it gives you specific legal rights. You may have other rights, which vary from State to State.
And, that’s it. Thanks for reading; your attention to detail has not gone unnoticed. Now go enjoy your new Chromebook.
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