Important information about Fitbit Ace LTE

Here is some key information you should know about Fitbit Ace LTE. 

Age requirements

Fitbit Ace LTE is for kids 7+.

Set up requirements

There are different requirements for setting up a Fitbit Ace LTE, depending on the user’s age.  

Users under 13

If the Fitbit Ace LTE will be used by a user under 13 (or the age of consent in your country), set up will be completed by the user’s parent.  To complete set up, the parent will need:

  • A Wi-Fi connection. Only 2.4 GHz networks are supported (5GHz not compatible).
  • To download the Fitbit Ace App on their compatible phone
  • A Google Account for themselves
  • A Google Account for their child. Parents can create a Google Account for their child during the Fitbit Ace LTE set up process.  
  • To purchase an Ace Pass data plan. The Ace Pass is available for purchase during the Fitbit Ace LTE set up process.  

Users 13 and older

If the Fitbit Ace LTE will be used by an older user, set up will be completed by the user themself. To complete set up, the user will need:

  • A Wi-Fi connection. Only 2.4 GHz networks are supported (5GHz not compatible).
  • To download the Fitbit Ace App on their compatible phone
  • A Google Account for themselves
  • Permission from their parent for Google to collect, use, or disclose the user’s information. Permission is obtained during the Fitbit Ace LTE set up process.
  • Their parent to purchase an Ace Pass data plan. The Ace Pass is available for purchase during the Fitbit Ace LTE set up process.  

Compatibility requirements

Fitbit Ace LTE requires use of the Fitbit Ace App. The Fitbit Ace App works on:

  • Android phones running Android OS version 11.0 or newer; and
  • iOS phones running iOS 15 or newer.  

The Fitbit Ace App is not compatible with Android (Go edition). 

Software updates may be available from time to time to users with an active Ace Pass. Updates can be received only when the Fitbit Ace LTE is connected to 2.4 GHz Wi-Fi network (5GHz not compatible).

Availability

Fitbit Ace LTE and the Fitbit Ace app are available only in the United States. To buy, set up or use a Fitbit Ace LTE or the Fitbit Ace app you must be in the United States and your Google Account must be associated with the United States.  

The Friends feature is available only in the United States, excluding in: 

  • Texas, for users 13 and over 
  • Louisiana
  • Utah

Some features are only available when a Fitbit Ace LTE is running the latest software updates or may be affected when the Fitbit Ace LTE does not regularly connect to the internet (for example, when airplane mode is activated for long periods).

Tap to Pay - COMING SOON

Tap to Pay feature is only available with the supported payment cards and may require separate membership.

Specifications

Fitbit Ace LTE Technical & Device Specifications

Safety, Regulatory and other info

Safety & Regulatory Guide for Fitbit Ace LTE

Safety & Regulatory Guide for Fitbit Ace LTE USB-C Fast Charging Cable

Privacy

Learn about how Fitbit Ace LTE processes user’s personal data here.  

Terms of Service

The Google Terms of Service and Fitbit Additional Terms of Service apply to your Fitbit Ace LTE. The Google Play Terms of Service also apply to enable management of apps.  

How to find location and date of manufacture

You can find the location, date of manufacture of a Fitbit Ace LTE by following the instructions here.

50% off annual Ace Pass data plan offer terms

Offer expires August 31, 2024 at 11:59pm PT. Discount is for the first year’s Ace Pass only. US residents with US shipping addresses only. This offer is not transferable and is not valid for cash or cash equivalent. Void where prohibited. Valid form of payment and Google Account required. Ace Pass renews until you cancel. Subject to the Fitbit Additional Terms of Service. Ace Band redemption codes are valid for 90 days and will be emailed after annual Ace Pass activation. Additional bands sold separately.


 
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