Safety, Warranty and Regulatory Guide for Google Pixel Buds Pro

Where to find product information

This guide includes the basic safety guidelines in the printed Safety and Warranty booklet that comes with your Pixel Buds Pro. It also includes additional safety, regulatory and warranty information about the product.

Safety and regulatory information: g.co/pixelbudspro/regulatory and at Settings > Connected devices > Pixel Buds Pro > Open device app (if applicable) > More settings > Safety, warranty and regulatory warranty details for your country of purchase, including instructions for making a claim: g.co/devicewarranty.

Eco-design (energy performance) information: g.co/ecodesign
Comprehensive online help: g.co/pixelbudspro/help

Safety warnings

Caution WARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR PIXEL BUDS PRO ACCESSORIES OR ANY CONNECTED DEVICES, AND OTHER POTENTIAL HAZARDS

Handling

Handle your Pixel Buds Pro with care. You may damage the device or any included batteries or accessories if you disassemble, drop, bend, burn, crush or puncture your device. Do not use Pixel Buds Pro with a damaged enclosure or some other form of physical damage. Using damaged Pixel Buds Pro may cause overheating or injury. Do not expose your Pixel Buds Pro to liquids, which can cause a short circuit and overheating. If your Pixel Buds Pro gets wet, do not attempt to dry it using an external heat source.

Pixel Buds Pro is designed to operate in a dry, indoor environment. Your product is designed to work best in ambient temperatures between 0°C and 35°C (32°F and 95°F) and should be stored between ambient temperatures of -20°C and 45°C (-4°F and 113°F). Do not expose your Pixel Buds Pro to temperatures above 45°C (113°F), such as on a car dashboard or near a heating vent, as this may damage the product, overheat the battery or pose a risk of fire. Keep your Pixel Buds Pro away from heat sources and out of direct sunlight. If your device becomes too hot, disconnect it from its power source if it is plugged in, move it to a cooler place and do not use it until it has cooled.

Repair and service

Do not attempt to repair your Pixel Buds Pro yourself. Disassembling the device may result in loss of water resistance or cause injury or damage to your device. For example, the device contains a laser that can be damaged during disassembly; it might expose you to hazardous laser emissions which are not visible.

Contact customer service if your Pixel Buds Pro isn’t working properly or has been damaged. g.co/pixelbudspro/help

Charging

Make sure that the Pixel Buds Pro case is well ventilated when charging. Using damaged cables, chargers or charging when moisture is present can cause fire, electric shock, injury or damage to the product or other property. Do not charge your Pixel Buds Pro when it’s wet. Avoid charging your device in direct sunlight.

When charging the device, make sure that the power adaptor is plugged into a power socket near the device and is easily accessible. Do not force power adaptors into a power socket if space is not sufficient to accommodate them. When disconnecting a power adaptor from a power socket, pull on the adaptor, never on the charging cable. Do not twist or pinch the cable, and do not force a connector into a port. Before attempting to charge, make sure that both the charging cable connector and the device's charging port are dry and free of any objects.

Only charge your Pixel Buds Pro with a USB-C^® PD-compliant charger or compatible charging accessories available on the Google Store or at Google authorised resellers (look for Google’s 'Made For' badge). The AC adaptor must be certified with a limited power source output per IEC 60950-1 and/or classified PS1 per IEC 62368-1, rated: 5 volts DC, maximum 3 amp; 9 volts DC, maximum 2 amp; or both. Failure to use compatible charging accessories can cause fire, electric shock, injury or damage to the device and the accessories.

Wireless charging

Your Pixel Buds Pro case may be charged with a Qi-compliant or Google-approved wireless charger. Do not place other metallic or magnetic objects between the wireless charger and your Pixel Buds Pro case, as this could cause heating of the other object or cause your device not to charge properly. Examples of such objects include coins, jewellery, SIM tray tools and credit cards.

Prolonged heat exposure

The Pixel Buds Pro and its charging case generate heat during normal operation and comply with applicable surface-temperature standards and limits. Avoid prolonged skin contact when your device is charging because exposing skin to hot surfaces for a long period of time may cause discomfort or burns. Do not sleep on or with the earbuds or cover them with a blanket or pillow while charging. Be aware of this issue if you have a physical condition that affects your ability to detect heat against your skin.

Child safety

This device is not a toy. Your Pixel Buds Pro may contain (or may come with) small parts, plastic, glass or metal elements, and parts with sharp edges that may cause an injury or create a choking hazard. Children have strangled on cords and cables. Keep the charging cable out of the reach of children (more than 0.9 metres (3 feet) away) and do not allow them to play with the Pixel Buds Pro and its accessories. They could hurt themselves or others, or could accidentally damage the product.

Hearing loss

Prolonged exposure to loud sounds (including music) can cause hearing loss. To prevent possible hearing damage, avoid listening at high volume for prolonged periods of time. Continued exposure to high volumes and background noise can make loud sounds seem quieter than they actually are. Check the volume before using headphones or earphones.

Battery

This device contains a rechargeable lithium-ion battery which is a sensitive component that can cause injury if damaged. Do not attempt to remove the battery. Contact Google or a Google-authorised service provider to replace the battery. For contact information, visit g.co/pixelbudspro/help. Replacement by non-qualified professionals can damage your device. Improper replacement or use of a non-qualified battery may present a risk of fire, explosion, leakage or other hazard. Do not modify or remanufacture/refurbish the battery, puncture or attempt to insert objects into the battery, immerse or expose the battery to water or other liquids or expose the battery to fire, excessive heat and/or other hazards.

This device comes with a battery that has proper certifications. In addition, the battery complies with IEEE 1725 standard.

The Pixel Buds Pro contain lithium coin cells which are sensitive components that can cause injury if damaged or swallowed. Keep away from children. These batteries are hazardous to young children. If swallowed, seek medical attention immediately. Swallowing may lead to serious injury in as little as two hours or death, due to chemical burns and potential perforations of the oesophagus. If you suspect that your child has swallowed or inserted a button battery, immediately take them to your nearest Accident and Emergency department. Examine the device(s) and make sure that the battery compartment is correctly secured. Dispose of used button cell batteries immediately and safely.

This device comes with a battery that has proper certifications. In addition, the battery complies with IEEE 1725 standard.

It is not obvious when a button or coin battery is stuck in a child’s oesophagus (food pipe). If the child vomits fresh (bright red) blood, seek immediate medical help. Other symptoms may vary or fluctuate. The child might:

Cough, gag or drool a lot,
Appear to have an upset stomach or a virus,
Be sick,
Point to their throat or stomach,
Have pain in their abdomen, chest or throat,
Be tired or lethargic,
Be quieter or more clingy than usual or otherwise 'not themselves',
Lose their appetite or have a reduced appetite, and
Not want to eat solid food or be unable to eat solid food.

Disposal, transportation and recycling

Dispose of and transport your device, batteries and accessories according to local environmental and transportation regulations. Do not improperly transport them or dispose of them in normal household waste. Improper disposal or transport may lead to fire, explosion and/or other hazards. Do not open, crush, heat above 45°C (113°F) or incinerate. For more information on recycling your device, batteries and accessories, visit g.co/HWRecyclingProgram.

Environmental restrictions

To prevent damage to your Pixel Buds Pro parts or internal circuits, do not use or store the device or its accessories in dusty, smoky, damp or dirty environments, or near magnetic fields. Keep it away from heat sources and out of direct sunlight. Do not leave your Pixel Buds inside a vehicle or in places where the temperature may exceed 45°C (113°F), such as on a car dashboard, window sill, near a heating vent or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time. This may damage the Pixel Buds Pro, overheat the battery or pose a risk of fire or explosion.

Explosive atmospheres

Do not charge, use, store or transport your Pixel Buds Pro where flammables or explosives are stored (e.g. in petrol stations, fuel depots or chemical plants). Do not use your wireless device where blasting operations are in progress, in potentially explosive atmospheres such as fuel or chemical transfer or storage areas, and in areas where the air contains high levels of flammable chemicals, vapours or particles (such as grain, dust or metal powders). Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Observe all notices and signs where these hazards might exist.

Radio frequency exposure

This device has been evaluated and meets the applicable regulatory requirements for exposure to radio waves and is designed and manufactured not to exceed the applicable emission limits for exposure to radio frequency (RF) energy.

In countries where the Specific Absorption Rate (SAR) limit is 1.6 W/kg averaged over one gram of tissue, the highest SAR values for this device type are 0.2 W/kg when used against the head with no separation and 0.3 W/kg against the body with 0 mm separation. In countries where the Specific Absorption Rate (SAR) limit is 2.0 W/kg averaged over ten grams of tissue, the highest SAR values for this device type are 0.1 W/kg when used against the head with no separation and 0.1 W/kg against the body with 0 mm separation.

You can find additional information about SAR at the following pages:

fcc.gov
icnirp.org
ec.europa.eu
dot.gov.in

Radio-frequency interference

Observe rules that prohibit the use of wireless technology (e.g. mobile or Wi-Fi). Your device is designed to comply with regulations governing radio frequency emissions, but use of wireless devices can negatively affect other electronic equipment. For example, while flying in an aircraft or immediately before boarding, use your wireless device only according to instructions provided by the airline. Use of a wireless device in an aircraft may disrupt wireless networks, present a hazard to aircraft operation or be illegal. You may be able to use your device in aeroplane mode.

Medical device interference

Your device uses radios and other components that emit electromagnetic fields and also contain magnets. These electromagnetic fields and magnets may interfere with medical devices, such as pacemakers and other implanted medical devices. Always keep the Pixel Buds Pro and its charger at a safe distance away from the medical device. If you have questions about using your Google device with or near your medical device, consult your healthcare provider before using your device. If you suspect your Pixel Buds Pro is interfering with your medical device, turn off your Google device and consult your doctor for information specific to your medical device.

LEDs

The LEDs visible on your device are safe under reasonably foreseeable conditions per the requirements in IEC 62471. However, it is recommended that you do not direct the LEDs at anyone’s eyes.

Skin irritation

Some people may experience reactions to materials, such as nickel or latex, found in wearable items that are in extended contact with the skin. This can be due to allergies, the presence of skin irritants (like soap or sweat), or other causes. Keep your Pixel Buds Pro clean and dry. Remove the Pixel Buds Pro and consult a doctor if you experience skin irritation.

Class 1 laser product

Caution – Pixel Buds Pro contains a Class 1 laser module. The design of the device incorporates optics and protective housing such that there is no access to a level of laser radiation above Class 1. Laser modules in this product comply with 21 CFR 1040.10 and 1040.11 except for conformance with IEC 60825-1 Ed. 3., as described in Laser Notice No. 56, dated 8 May 2019. Improper use, damage or disassembly of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. Since the laser could be damaged during repair or disassembly, which could result in hazardous exposure to infrared laser emissions that are not visible, this product should be serviced by Google or an authorised service provider.

Laser module: Made in Taiwan. TXC Corporation, No. 4, Kung Yeh 6th Rd., Ping Cheng Industrial District, Tao Yuan, Taiwan.

Proper handling and usage

Follow these guidelines when using, storing or cleaning your Pixel Buds Pro:

Operating temperature

Do not use or charge the Pixel Buds Pro at ambient temperatures lower than 0°C (32°F) or higher than 35°C (95°F).

Care and cleaning

Unplug the Pixel Buds Pro charging case before cleaning, during lightning storms or when unused for extended periods of time. Do not clean your Pixel Buds Pro while it is charging as this may cause injury or damage to your device. Avoid solvents and abrasive material that may cause damage to the product surface. Do not use any chemical detergent, powder or other chemical agents (such as benzene) to clean the Pixel Buds Pro or accessories.

Exposure to makeup, chemicals and dyed materials such as denim can stain light-coloured devices and cases.

To clean your Pixel Buds Pro, we recommend gently wiping it with a soft, lint-free cloth. Use a dry cloth for streaks, smudges or dust and a slightly damp (not wet) cloth for colour transfers such as from makeup or a new pair of jeans.

Water resistance

Your earbuds are designed to comply with a water protection rating of IPX4 under IEC 60529 standard when manufactured, but they are not waterproof. Water resistance is not a permanent condition and decreases or is lost over time due to normal wear and tear, repair, disassembly or damage. Dropping the earbuds may result in a loss of water resistance. Dry your device after any exposure to liquids. The Pixel Buds Pro charging case and other accessories are not water resistant and should not be exposed to liquids.

Magnetic fields

Avoid placing any items containing magnets or which are sensitive to magnetism, such as credit cards, bank cards, audio/video tapes or magnetic memory devices, near the Pixel Buds Pro or the charging case because you may lose information stored on such items. Items containing information sensitive to magnets should be kept at least 5 cm (2 inches) away from this device.

Service & support

Unauthorised repairs or modifications could result in permanent damage to the device and may affect your warranty coverage and regulatory authorisations. Pixel Buds Pro should only be repaired by Google or a Google-authorised service provider. Contact customer service for authorised service. If you send your Pixel Buds Pro in for service, you might receive a replacement in place of your original device. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If the goods are capable of retaining user-generated data then the repair or replacement may result in loss of the data. For online help and support, visit g.co/pixelbudspro/help.

For customer service in Australia and New Zealand, call 1800954179.

Regulatory information

Regulatory information, certification and compliance marks specific to Pixel Buds Pro can be found in this document, on the Google Pixel Buds Pro, inside the Google Pixel Buds Pro charging case, on the product packaging, or as applicable, on paired Pixel phones running Android 10 or newer under Settings > Connected devices > Pixel Buds Pro > More settings > Safety, warranty and regulatory. Additional regulatory and environmental information can be found at g.co/pixelbudspro/regulatory.

Manufacturer address: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.

EMC compliance statement

Important: This device and its accessories have demonstrated electromagnetic compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions and other electronic devices.

Regulatory information: United States

FCC regulatory compliance

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Google could void your authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

These devices may not cause harmful interference.
These devices must accept any interference received, including interference that may cause undesired operation.

Model number: GA34L, GQGM1, GPX4H
FCC ID: SZGGA34L, SZGGQGM1
Product name: Google Pixel Buds Pro

Responsible party
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043, USA
Contact: g.co/pixelbudspro/help

Battery charger efficiency

Regulatory information: Canada

Industry Canada, Class B

This device complies with ICES-003 Class B limits.

Your device complies with ISED licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference; and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'ISDE Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

(1) l'appareil ne doit pas produire de brouillage, et

(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

ISED: 7702A-GA34L, 7702A-GQGM1

Regulatory information: UK

UK compliance notice

Hereby, Google LLC declares that electrical equipment types: GA34L, GQGM1 and GPX4H are in compliance with Radio Equipment Regulation 2017. The full text of the UK Declaration of Conformity is available at: g.co/pixelbudspro/regulatory.

Only UKCA-marked WPC transmitters should be used with this device.

Wireless information

United Kingdom

Data given here is the maximum radio-frequency power transmitted in the frequency band(s) in which the radio equipment operates.

Frequency	Power
Bluetooth: 2400–2483.5 MHz	Max 10 dBm EIRP

Radio-frequency interference

Google is not responsible for any radio or television interference caused by unauthorised modification of these devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorised modification, substitution or attachment is the responsibility of the user. Google and its authorised resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.

RF exposure information (SAR)

Pixel Buds Pro complies with radio frequency specifications when used against body and head with no separation, limited to 2 W/kg, averaged over 10 grams of tissue.

For Pixel Buds Pro, the highest Specific Absorption Rate (SAR) values reported for this device type are Body: 0.1 W/kg, Head: 0.1 W/kg.

RoHS compliance

This product is in compliance with Statutory Instrument 2012 No. 3032 The Restriction of the Use of 2012 Certain Hazardous Substance in Electrical and Electronic Equipment Regulations.

UK REACH

UK REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, Statutory Instrument 2020 No. 1577) is the UK chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH Substances of Very High Concern (SVHCs). For information, you can contact Google at Env-Compliance@google.com.

Waste electrical and electronic equipment (WEEE) Directive and battery Directive

The WEEE symbol above means that according to local laws and regulations your product and its battery(ies) should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product, its electrical accessories and its battery(ies) will help conserve natural resources, protect human health and help the environment.

Manufacturer: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA, USA 94043

Google Commerce Limited UK establishment, Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ, UK

Regulatory information: EU

EU compliance notice

Hereby, Google LLC declares that the radio equipment types: GA34L, GQGM1, GPX4H are in compliance with Directive 2014/53/EU. The full text of the EU Declaration of Conformity is available at: g.co/pixelbudspro/regulatory.

European Conformity

Wireless information

European Union

Data given here is the maximum radio-frequency power transmitted in the frequency band(s) in which the radio equipment operates.

Frequency	Power
Bluetooth: 2400–2483.5 MHz	Max 10 dBm EIRP

Radio-frequency interference

Specific Absorption Rate (SAR) information

Pixel Buds Pro complies with radio frequency specifications when used against body and head with no separation, limited to 2 W/kg, averaged over 10 grams of tissue.

For Pixel Buds Pro, the highest Specific Absorption Rate (SAR) values reported for this device type are Body: 0.1 W/kg, Head: 0.1W/kg.

Waste electrical and electronic equipment (WEEE) Directive and battery Directive

§ 10 I 2 ElektroG: Vor der Entsorgung dieses Geräts (i) Altbatterien/-akkus, sofern sie nicht vom Gerät umschlossen sind, und zerstörungsfrei entnehmbare Lampen zerstörungsfrei trennen und (ii) alle personenbezogenen Daten löschen. § 17 I und II ElektroG: Viele Vertreiber müssen Altgeräte kostenlos zurücknehmen.

RoHS compliance

This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.

REACH

REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, EC No. 1907/2006) is the EU chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH Substances of Very High Concern (SVHCs). For information, you can contact Google at Env-Compliance@google.com.

Manufacturer: Google LLC 1600 Amphitheatre Parkway, Mountain View, CA, USA 94043
Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland

Regulatory information: Australia

Regulatory information: Singapore

Complies with
IMDA standards
DA106710

Regulatory information: Japan

This is a Class B equipment. Although this equipment is intended for use in a residential environment, it could cause poor reception if used near a radio or a television receiver. Please follow instructions in the instruction manual.

Left ear:

203-JN1236

D21-0055018

Right ear:

203-JN1237

D21-0055018

Regulatory information: India

Recycling, e-waste management and handling statement

In India, this label indicates that this product should not be thrown away with household waste. It should be deposited at an appropriate facility to allow recovery and recycling.

Google declares that your Pixel Buds Pro has been designed and manufactured in compliance with E-Waste (Management) Rules, 2016 (hereafter 'the Rules'), and is specifically in compliance with Rule 16 (1) on the reduction in the use of hazardous substances in the manufacture of electrical and electronic equipment and their maximum allowed concentrations by weight in the homogenous materials (except for the exemptions listed in schedule II).

Improper handling, disposal, accidental breakage, damage or improper recycling of e-waste may present risks, including, but not limited to, fire, explosion and/or other hazards, and uncontrolled waste disposal which may be detrimental to/have adverse effects on the environment as it prevents reuse of resources. Some e-waste may contain hazardous chemicals which, if disposed of improperly, may make water, soil and other natural resources toxic. Improper disposal may cause harm to plant, animal and human life.

Regulatory information: Taiwan

台灣法規遵循

無線設備警告聲明
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。前述合法通信，指依電信管理法規定作業之無線電通信。低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

Equipment name: Google Pixel Buds Pro, Type designation: GA34L, GQGM1, GPX4H 設備名稱：無線耳機，型號（型式）：無線耳機
單元\ Unit	限用物質及其化學符號 Restricted substances and their chemical symbols
單元\ Unit	鉛Lead (Pb)	汞Mercury (Hg)	鎘Cadmium (Cd)	六價鉻Hexavalent chromium (Cr+6)	多溴聯苯Polybrominated biphenyls (PBB)	多溴二苯醚Polybrominated diphenyl ethers (PBDE)
外殼 Enclosure	O	O	O	O	O	O
電子元件 Electronic component	－	O	O	O	O	O
電路板 PCB	O	O	O	O	O	O
電池 Battery	O	O	O	O	O	O
其它 Other	O	O	O	O	O	O
備考1.〝超出0.1 wt %〞及〝超出0.01 wt %〞係指限用物質之百分比含量超出百分比含量基準值。 Note 1: 'Exceeding 0.1 wt%' and 'exceeding 0.01 wt %' indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition. 備考2.〝O〞係指該項限用物質之百分比含量未超出百分比含量基準值。 Note 2: 'O' indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence. 備考3.〝－〞係指該項限用物質為排除項目。 Note 3: The '-' indicates that the restricted substance corresponds to the exemption.

Limited warranty

The limited warranty is available in the Google Hardware Warranty Centre.