Safety & Regulatory Guide for Google Nest Cam

Where to find product information

This guide includes the basic safety guidelines in the printed Safety & Warranty booklet that comes enclosed with your Google Nest Cam. It also includes additional safety, regulatory, and warranty information about Nest Cam.

Safety, and regulatory information: g.co/nest/camsafety
Warranty details for your country of purchase, including instructions for making a claim: g.co/devicewarranty
Eco-design (energy performance) information: g.co/ecodesign
Nest Cam help: g.co/nest/help

Safety Warnings

CautionWARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR GOOGLE NEST CAM ACCESSORIES OR ANY CONNECTED DEVICES, AND OTHER POTENTIAL HAZARDS.

Handling

Handle your Nest Cam with care. You may damage the device or any included accessories if you disassemble, drop, bend, burn, crush or puncture your device. Do not use a Nest Cam with a cracked lens or some other form of physical damage. Using a damaged Nest Cam may cause overheating or injury. Do not expose your Nest Cam to liquids, which can cause a short circuit and overheating. If your Nest Cam gets wet, do not attempt to dry it using an external heat source.

Nest Cam is designed to operate in a dry, indoor environment. Your Nest Cam is designed to work best in ambient temperatures between 32° and 104° F (0° and 40° C), and should be stored between ambient temperatures of -4° and 140° F (-20° and 60° C). Do not expose your Nest Cam to temperatures above 140° F (60° C), such as near a heating vent, as this may damage the Nest Cam or pose a risk of fire. Keep your Nest Cam away from heat sources and out of direct sunlight. If your device becomes too hot, disconnect it from its power source if it is plugged in, move it to a cooler place and do not use it until it has cooled. Your Nest Cam is designed to work best at an altitude of up to 16,404 ft (5,000 m).

Repair & Service

Do not attempt to repair your Nest Cam yourself. Disassembling the device may cause injury or damage to your device.

Contact customer service if Nest Cam isn’t working properly or has been damaged: g.co/nest/help

Powering

Be sure the power adapter and Nest Cam are well ventilated when in use. Using damaged cables or power adapters, or powering when moisture is present, can cause fire, electric shock, injury, or damage to the Nest Cam or other property. Do not power your Nest Cam when it’s wet. Avoid powering your device in direct sunlight.

When powering the device, make sure the power adapter is plugged into a power outlet near the device and is easily accessible. Do not force this power adapter and other plugs or power adapters to a power outlet if space is not sufficient to accommodate both. When disconnecting the power adapter from a power outlet, pull on the adapter, never on the charging cable. Do not twist or pinch the cable, and do not force a connector into a port.

This device comes with an AC adapter that has appropriate certifications.

Only power your Nest Cam with a compatible power adapter available on the Google Store or at Google authorized resellers (look for Google’s “made for” badge). The AC adapter must be certified with a Limited Power Source output per IEC 60950-1 and/or classified PS1 per IEC 62368-1, rated: 5 Volts DC, maximum 1.5Amp. Failure to use compatible charging accessories can cause fire, electric shock, injury, or damage to the device and the accessories.

Prolonged Heat Exposure

The Nest Cam and its power adapter generate heat during normal operation and comply with applicable surface temperature standards and limits. Avoid prolonged skin contact when the device is in use or powering because exposing skin to hot surfaces for a long period of time may cause discomfort or burns. Do not sleep on or with your device or its power adapter, or cover them with a blanket or pillow. Be aware of this issue if you have a physical condition that affects your ability to detect heat against your skin.

Child Safety

This device is not a toy. Your Nest Cam may contain (or may come with) small parts, plastic, glass, or metal elements, and parts with sharp edges that may cause an injury or create a choking hazard. Children have strangled on cords and cables. Keep the Nest Cam’s cords and cables out of the reach of children (more than 3 feet (0.9 meters) away) and do not allow them to play with the Nest Cam and its accessories. They could hurt themselves or others, or could accidentally damage the Nest Cam.

Disposal, Transportation, & Recycling

Dispose of and transport your device and accessories according to local environmental and transportation regulations. Do not improperly transport them or dispose of them in normal household waste. Improper disposal or transport may lead to fire, explosion, and/or other hazards. Do not open, crush, heat above 140 ̊F (60 ̊C), or incinerate. For more information on recycling your device and accessories, visit g.co/HWRecyclingProgram.

Environmental Restrictions

To prevent damage to your Nest Cam parts or internal circuits, do not use or store the device or its accessories in dusty, smoky, damp, or dirty environments, or near magnetic fields. Keep it away from heat sources and out of direct sunlight. Do not leave your Nest Cam inside a vehicle or in places where the temperature may exceed 140° F (60° C), such as on a window sill, near a heating vent, or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time. This may damage the Nest Cam or pose a risk of fire or explosion.

Radio Frequency Exposure

This device has been evaluated and meets the applicable regulatory requirements for exposure to radio waves and is designed and manufactured not to exceed the permissible radio frequency (RF) exposure limits. To comply with applicable RF exposure compliance requirements, a distance of at least 20 cm should be maintained between the antenna of this device and persons during device operation.

Medical Device Interference

Your device uses radios and other components that emit electromagnetic fields, and also contains magnets. These electromagnetic fields and magnets may interfere with medical devices, such as pacemakers and other implanted medical devices. Always keep the Nest Cam and its power adapter at a safe distance away from the medical device. If you have questions about using your Google device with or near your medical device, consult your healthcare provider before using your Nest Cam. If you suspect your Nest Cam is interfering with your medical device, turn off your Google device and consult your physician for information specific to your medical device.

LEDs

The LEDs visible on your device are safe under reasonably foreseeable conditions per the requirements in IEC 62471. However, it is recommended that you do not direct the LEDs at anyone’s eyes.

Wall Mounting

Your Nest Cam can be wall mounted. See g.co/nest/mountcam for additional wall mount instructions.

Proper Handling and Usage

Follow these guidelines when using, storing or cleaning of your Nest Cam:

Operating Temperature

Do not use your Nest Cam and power adapter, at ambient temperatures lower than 0°C (32°F) or higher than 40°C (104°F). If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviors while the device tries to regulate its temperature: reduced performance or device may power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again.

Care & Cleaning

Unplug the Nest Cam and power adapter before cleaning, during lightning storms, or when unused for extended periods of time. Do not clean your Nest Cam while it is powered as this may cause injury or damage to your device. Avoid solvent and abrasive material that may cause damage to the product surface. Do not use any chemical detergent, powder, or other chemical agents (such as benzene) to clean the Nest Cam or accessories.

To clean your Nest Cam we recommend gently wiping it with a soft, lint-free cloth. Use a dry cloth for streaks, smudges or dust.

Water Resistance 

Do not expose your Nest Cam to liquids, which can cause a short circuit and overheating. The device and power adapter and other accessories are not water resistant and should not be exposed to liquids.

Magnetic Fields

Avoid placing any items containing magnets or which are sensitive to magnetism, such as credit cards, bank cards, audio/video tapes, or magnetic memory devices, near this Nest Cam or its charging cable connector, because you may lose information stored on such items. Items containing information sensitive to magnets should be kept at least 2 inches (5 cm) away from this Nest Cam.

Service & Support

Unauthorized repairs or modifications could result in permanent damage to the device, and may affect your warranty coverage and regulatory authorizations. Contact customer service for service options. If you send your Nest Cam in for service, you might receive a replacement in place of your original device. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If the goods are capable of retaining user-generated data then the repair or replacement may result in loss of the data. For online help and support, visit g.co/nest/help.

For customer service, call 1800 905 941 (in Australia) or 03 288 9187 (in New Zealand).

Regulatory Information

Regulatory information, certification, and compliance marks specific to Nest Cam can be found inside or on your Nest Cam’s base.

EMC Compliance Statement

Important: This device and its power adapter have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions, and other electronic devices.

Regulatory Information: United States

FCC Regulatory Compliance

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Google could void your authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:

  1. These devices may not cause harmful interference.
  2. These devices must accept any interference received, including interference that may cause undesired operation.

Model number: GJQ9T
Product name: Nest Cam

Responsible Party
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
Contact: g.co/nest/contact

Regulatory Information: Canada

Industry Canada, Class B

This device complies with ICES-003 Class B limits.

Nest Cam complies with ISED license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'ISDE Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

(1) l'appareil ne doit pas produire de brouillage, et 

(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

The device for operation in the band 5,150–5,250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.

Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.

Regulatory Information: UK

UK Compliance Notice

Hereby, Google LLC declares that radio equipment type: GJQ9T is in compliance with Radio Equipment Regulation 2017. The full declaration of conformity may be found at g.co/nest/conformity.

Restrictions or Requirements under Radio Equipment Regulations 2017.

The device is restricted to indoor use only when operating in the 5,150 to 5,350 MHz frequency range in the UK.

Wireless Information

United Kingdom

Data given here is the maximum radio-frequency power transmitted in the frequency band(s) in which the radio equipment operates.

Frequency

Power

Wi-Fi 2 400-2 483.5 MHz

Max 20 dBm

W-iFi 5 150-5 250 MHz

Max 23 dBm

Wi-Fi 5 250-5 350 MHz

Max 20 dBm

Wi-Fi 5 470-5 725 MHz

Max 20 dBm

Wi-Fi 5 745-5875 MHz

Max 14 dBm

BLE 2 400-2 483.5 MHz

Max 10 dBm

Radio frequency interference

Google is not responsible for any radio or television interference caused by unauthorized modification of these devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorized modification, substitution or attachment is the responsibility of the user. Google and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.

RoHS Compliance

This product is in compliance with Statutory Instrument 2012 No. 3032 The Restriction of the Use of Certain Hazardous Substance in Electrical and Electronic Equipment Regulations.

UK REACH

UK REACH (Registration, Evaluation, Authorization and Restriction of Chemicals, Statutory Instrument 2020 No. 1577) is the UK chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH Substances of Very High Concern (SVHCs). For information, you can contact Google at Env-Compliance@google.com.

UK Waste Electric and Electronic Equipment Regulations

Don

The WEEE symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product and its electrical accessories will help conserve natural resources, protect human health, and help the environment.

Manufacturer: Google LLC 1600 Amphitheatre Parkway Mountain View, CA, USA 94043

Google Commerce Limited UK establishment, Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ

Regulatory Information: EU

EU Compliance Notice

Hereby, Google LLC declares that radio equipment type: GJQ9T is in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity may be found at g.co/nest/conformity.

Restrictions or Requirements under Directive 2014/53/EU 

The device is restricted to indoor use only when operating in the 5,150 to 5,350 MHz frequency range in AT, BE, BG, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU, IE, IT, LT, LU, LV, MT, NL, PL, PT, RO, SE, SI, SK, UK(NI), CH, IS, LI, NO, TR.

European Conformity

Wireless Information

European Union

Data given here is the maximum radio-frequency power transmitted in the frequency band(s) in which the radio equipment operates.

Frequency

Power

Wi-Fi 2 400-2 483.5 MHz

Max 20 dBm

W-iFi 5 150-5 250 MHz

Max 23 dBm

Wi-Fi 5 250-5 350 MHz

Max 20 dBm

Wi-Fi 5 470-5 725 MHz

Max 20 dBm

Wi-Fi 5 745-5 875 MHz

Max 14 dBm

BLE 2 400-2 483.5 MHz

Max 10 dBm

Radio frequency interference

Google is not responsible for any radio or television interference caused by unauthorized modification of these devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorized modification, substitution or attachment is the responsibility of the user. Google and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.

Waste Electrical and Electronic Equipment (WEEE) Directive

Don

The WEEE symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product and its electrical accessories will help conserve natural resources, protect human health, and help the environment.

Additional regulatory information: Germany

§ 10 I 2 ElektroG: Vor der Entsorgung dieses Geräts (i) Altbatterien/-akkus, sofern sie nicht vom Gerät umschlossen sind, und zerstörungsfrei entnehmbare Lampen zerstörungsfrei trennen und (ii) alle personenbezogenen Daten löschen. § 17 I und II ElektroG: Viele Vertreiber müssen Altgeräte kostenlos zurücknehmen.

RoHS Compliance

This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.

REACH

REACH (Registration, Evaluation, Authorization and Restriction of Chemicals, EC No 1907/2006) is the EU chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH Substances of Very High Concern (SVHCs). For information, you can contact Google at Env-Compliance@google.com.

Manufacturer: Google LLC 1600 Amphitheatre Parkway Mountain View, CA, USA 94043

Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland

Regulatory Information: Australia and New Zealand

WLAN function of these devices is restricted only to indoor use when operating in the 5,150 to 5,350 MHz frequency range to reduce the potential for harmful interference to co-channel mobile satellite systems.

Regulatory Information: Japan

When operating in 5 GHz (W52/W53), the device is restricted to indoor use only (except communicate to high power radio).

This is a Class B equipment. Although this equipment is intended for use in a residential environment, it could cause poor reception if used near a radio or a television receiver. Please follow instructions in the instruction manual.

VCCI-B

VCCI image

Limited Warranty

The limited warranty is available in the Google Hardware Warranty Center.

Nest Cam, G logo, Google and related marks and logos are trademarks of Google LLC.

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