Where to find product information
This guide includes the basic safety guidelines in the printed Safety & Warranty booklet that comes with your Google Nest Cam (“Nest Cam” or “Device”). It also includes additional safety, regulatory, and warranty information about Nest Cam.
Safety, environmental and regulatory information: g.co/nest/legal
Warranty details for your country of purchase, including instructions for making a claim: g.co/nest/legal
Eco-design (energy performance) information: g.co/ecodesign
Comprehensive online help: g.co/nest/help
Safety Warnings
Handling
Handle your Nest Cam with care. You may damage the device or the battery if you disassemble, drop, bend, burn, crush, or puncture your device. Do not use Nest Cam with a cracked front cover, glass lens or damaged enclosure body. Do not expose your Nest Cam to liquids, which can cause a short circuit and overheating. If Nest Cam gets wet, do not attempt to dry it using an external heat source.Your Nest Cam is designed to work best in ambient temperatures between –4° and 104° F (–20° and 40° C), and should be stored between ambient temperatures of -4° and 140° F (-20° and 60° C). Do not expose Nest Cam to temperatures above 140° F (60° C) as this may damage Nest Cam, overheat the battery, or pose a risk of fire.
Your device is designed to be wall-mounted. Install in accordance with local building and installation regulations, using a wall plate, magnetic plate, wall screws and anchors suited for your wall type. Keep camera and all components out of reach of children and pets. Install no more than 2m (6.5ft) above the floor. If mounted higher, and the camera falls, it could potentially cause harm unless it is permanently secured in place. See g.co/nestcam/setup for additional wall-mount instructions.
Repair & Service
Don’t attempt to repair your Nest Cam yourself. Disassembling the device may result in loss of water resistance or cause injury or damage to your device.
Contact customer service if Nest Cam isn’t working properly or has been damaged: g.co/nest/support
Powering/Charging
Your device is designed to be wall-mounted or set on the Nest Cam stand (not included). If wall mounting, install in accordance with local building and installation regulations, using a wall plate, magnetic plate, wall screws and anchors suited for your wall type. Keep the camera and all components out of reach of children and pets. Install no more than 2m (6.5ft) above the floor. If mounted higher, and the camera falls, it could potentially cause harm unless it is permanently secured in place. See g.co/nestcam/setup for additional wall-mount instructions.
Be sure the power adapter, charging cable, and Nest Cam are well ventilated when in use or charging. Using a damaged Nest Cam, damaged charge cable, or power adapter, or charging when moisture or debris is present, may cause overheating, fire, electric shock, injury, or damage to your Nest Cam or other property. Avoid charging your device in direct sunlight.
When charging the device, make sure the power adapter is plugged into a power outlet near the device and is easily accessible. When disconnecting the power adapter from a power outlet, pull on the adapter, never on the charging cable. Don’t twist or pinch the cable, and don’t force a connector into a port. If you receive a message while charging that instructs you to unplug the charging device or power adapter, disconnect the charging device or power adapter. Before attempting to power up again, make sure both the power adapter charging cable connector and the device's input power charging ports are dry and clear of any objects.
This device comes with an AC adapter that has appropriate certifications.
Nest Cam must be used and or charged with a Class II certified Limited Power Source (LPS) output per IEC 60950-1 and/or PS2 classified output per IEC 62368-1, rated: 5 Volts DC 1.5 A Max. Only charge Nest Cam with the included cable or compatible charging accessories, which are available on the Google Store or at Google authorized resellers (look for Google’s “made for” badge). Failure to use compatible charging accessories can cause fire, electric shock, injury, or damage to Nest Cam and the accessories.
Child Safety
This device is not a toy. Your Nest Cam may come with small parts, plastic, glass, or metal elements, and parts with sharp edges that may cause an injury or create a choking hazard. Children have strangled on cords and cables. Keep the Nest Cam cables out of the reach of children (more than 3 feet/1 meter away) and do not allow them to play with the device and its accessories. They could hurt themselves or others, or could accidentally damage the device.
Battery
This device contains a rechargeable lithium-ion battery which is a sensitive component that can cause injury if damaged. Do not attempt to remove the battery. Contact Google or a Google authorized service provider to replace the battery, or if dropped and you suspect it is damaged. Replacement by non-qualified professionals can damage your device. Improper replacement or use of a non-qualified battery may present a risk of fire, explosion, leakage, or other hazard. Do not modify or remanufacture/refurbish the battery, puncture or attempt to insert objects into the battery, immerse or expose the battery to water or other liquids, or expose the battery to fire, excessive heat, and/or other hazards.
Disposal, Transportation, & Recycling
Dispose of and transport your device, batteries and accessories according to local environmental and transportation regulations. Do not improperly transport them or dispose of them in normal household waste. Improper disposal or transport may lead to fire, explosion, and/or other hazards. Do not open, crush, heat above 113 ̊F (45 ̊C), or incinerate. For more information on recycling your device, batteries and accessories, visit g.co/nest recycle.
Medical Device Interference
Your device uses radios and other components that emit electromagnetic fields, and also contains magnets. These electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep Nest Cam at a safe distance away from pacemakers or other implanted medical device. If you have questions about using your Google device with or near your pacemaker or other implanted medical devices, consult your healthcare provider before using your Nest Cam. If you suspect your Nest Cam is interfering with your pacemaker or other implanted medical devices, turn off your Google device and consult your physician for information specific to your medical device.
RF Exposure
This device has been evaluated and meets the applicable regulatory requirements for exposure to radio waves and is designed and manufactured not to exceed the permissible radio frequency (RF) exposure limits.. To comply with applicable RF exposure compliance requirements, a distance of at least 20 cm should be maintained between the antenna of this device and persons during device operation.
LEDs
The LEDs visible on your device are safe under reasonably foreseeable conditions per the requirements in IEC 62471. However, it is recommended that you do not direct the LEDs at anyone’s eyes.
Proper Handling and Usage
Follow these guidelines when using, storing or cleaning of your Nest Cam.
Operating Temperature
Do not use or charge the Nest Cam, at ambient temperatures lower than -4 °F (-20 °C), or higher than 104 °F (40 °C). If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviors while the device tries to regulate its temperature: reduced performance and connectivity, inability to charge, or powering down of the display or device power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again.
Care & Cleaning
Unplug Nest Cam and power adapter/charger before cleaning. Do not clean Nest Cam while it is charging as this may cause injury or damage to your device. Avoid solvent and abrasive material that may cause damage to the product surface. Do not use any chemical detergent, powder, or other chemical agents (such as benzene) to clean Nest Cam or accessories.
To clean Nest Cam we recommend gently wiping it with a soft, lint-free cloth. Use a dry cloth for streaks, smudges or dust.
To disinfect your Nest Cam, you can use ordinary household disinfecting wipes or 70% isopropyl alcohol-based wipes. Don’t use wipes that have bleach.
Water Resistance
Your Nest Cam is weather resistant in accordance with its IP54 rating, but it is not waterproof. Weather resistance is not a permanent condition and may be compromised by normal wear and tear, repair, disassembly, or damage. Don’t expose your Nest Cam to liquids, which can cause a short circuit and overheating. The device charger cable is not water resistant and should not be exposed to liquids.
Service & Support
Unauthorized repairs or modifications could result in permanent damage to the device, and may affect your warranty coverage and regulatory authorizations. Your Nest Cam should only be repaired by Google or a Google authorized service provider.
For online help and support, visit g.co/nest/help.
To reach an expert, visit g.co/nest/contact.
For online help and support, visit g.co/nest/help. For customer service, call 1800 905 941 (Australia) or 03 288 9187 (New Zealand).
If you send your Nest Cam in for service, you might receive a replacement in place of your original device. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If the goods are capable of retaining user-generated data then the repair or replacement may result in loss of the data.
Regulatory Information
Regulatory information, certification, and compliance marks specific to Nest Cam can be found on your Nest Cam or at g.co/nest/legal.
EMC Compliance Statement
Important: This device and its cables have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions, and other electronic devices.
Regulatory Information: United States
FCC Regulatory Compliance
Note: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Google could void your authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:
- These devices may not cause harmful interference.
- These devices must accept any interference received, including interference that may cause undesired operation.
Model: G3AL9; FCC ID A4RG3AL9
Product Name: Nest Cam
Responsible Party
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
Battery Charger Efficiency
Regulatory Information: Canada
Industry Canada, Class B
This device complies with ICES-003 Class B limits.
Nest Cam complies with ISED license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Regulatory Information: EU/UK
Regulatory Information: EU
EU Compliance Notice
Hereby, Google LLC declares that radio equipment type: G3AL9 is in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity may be found at g.co/nest/conformity.
Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland
UK Compliance Notice
Hereby, Google LLC declares that electrical equipment type: G3AL9 is in compliance with the relevant statutory requirements. The full declaration of conformity may be found at g.co/nest/conformity.
Google Commerce Limited, UK establishment, Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ
Frequency Bands and Power
European Union, United Kingdom
Data given here is the maximum radio-frequency power transmitted in the frequency band(s) in which the radio equipment operates.
| Frequency | Power |
| Wi-Fi: 2 400-2 483,5 MHz | Max 20 dBm |
| Bluetooth: 2 400-2 483,5 MHz | Max 10 dBm |
Radio frequency interference
Google is not responsible for any radio or television interference caused by unauthorized modification of devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorized modification, substitution or attachment is the responsibility of the user. Google and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.
Waste Electrical and Electronic Equipment (WEEE) Directive and Battery Directive
The WEEE symbol above means that according to local laws and regulations your product and its battery(ies) should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product, its electrical accessories, and its battery(ies) will help conserve natural resources, protect human health, and help the environment.
Additional Regulatory Information: Italy
Informazioni Sullo Smistamento Degli Imballaggi - Italia
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Nest Cam |
RACCOLTA DIFFERENZIATA |
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Scatola |
Carta |
PAP 20 |
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Inserto |
Carta |
PAP 20 |
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Involucro delle istruzioni |
Carta |
PAP 22 |
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Vassoi |
Carta |
PAP 22 |
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Involucro per scatole |
Plastica |
LDPE 4 |
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Verifica le disposizioni del tuo Comune sullo smaltimento dei rifiuti. |
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Nest Cam (per esterni o interni, a batteria) (confezione da 2) |
RACCOLTA DIFFERENZIATA |
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Scatola |
Carta |
PAP 20 |
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Inserti |
Carta |
PAP 20 |
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Involucro delle istruzioni |
Carta |
PAP 22 |
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Vassoi |
Carta |
PAP 22 |
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Involucro per scatole |
Plastica |
LDPE 4 |
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Verifica le disposizioni del tuo Comune sullo smaltimento dei rifiuti. |
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Additional Regulatory Information: France
Fiches Produit Relative Aux Qualités Et Caractéristiques Environnementales - France
Dernière mise à jour : 16 novembre 2023
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Nest Cam (Extérieur ou intérieur, batterie) |
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QUALITÉS ET CARACTÉRISTIQUES ENVIRONNEMENTALES DU PRODUIT |
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Métaux Précieux |
Contient au moins 15 milligrammes de métaux précieux1 |
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Terres Rares |
Contient au moins 22200 milligrammes de terres rares1 |
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Recyclabilité |
Caméra majoritairement recyclable2 Batterie majoritairement recyclable |
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Incorporation de Matière Recyclée |
Produit comportant au moins 20% de matières recyclées1,3 |
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Présence d’une Substance Dangereuse |
Contient une substance extrêmement préoccupante: Plomb Dodecamethylcyclohexasiloxane 1,3-propanesultone Decamethylcyclopentasiloxane 2-benzyl-2-dimethylamino-4'-morpholinobutyrophenone |
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QUALITÉS ET CARACTÉRISTIQUES ENVIRONNEMENTALES DE L’EMBALLAGE |
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Recyclabilité |
Emballage majoritairement recyclable4 |
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Incorporation de Matière Recyclée |
Emballage comportant au moins 54% de matières recyclées5 |
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QUALITÉS ET CARACTÉRISTIQUES ENVIRONNEMENTALES DU PAPIER |
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Recyclabilité |
Papier entièrement recyclable |
1 Exclut plaque magnétique, plaque murale, chevilles, vis, attache de sécurité, câble de recharge, adaptateur secteur
2 Basé sur l'évaluation Ecologic
3 Basé sur le poids du produit
4 Basé sur l'évaluation CITEO TREE
5 Basé sur le poids de l'emballageRoHS Compliance
This device is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.
REACH
REACH (Registration, Evaluation, Authorization and Restriction of Chemicals, EC No 1907/2006) is the EU chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH Substances of Very High Concern (SVHCs). For information, you can contact Google at Env-Compliance@google.com.
Manufacturer: Google LLC 1600 Amphitheatre Parkway Mountain View, CA, USA 94043
Regulatory Information: Japan
When operating in 5GHz (W52/W53), the device is restricted to indoor use only (except communicating to high power radio).
This product should be used only in compliance with the usage instructions, particularly in relation to indoor or outdoor use and the applicable frequency ranges used;
The outdoor use of an indoor camera is not compatible with specific frequencies and/or frequency restrictions; and
Google is not responsible for the incorrect use of this product resulting from non-compliance with the usage instructions.
This is a Class B equipment. Although this equipment is intended for use in a residential environment, it could cause poor reception if used near a radio or a television receiver. Please follow instructions in the instruction manual.
VCCI-B
Regulatory Information: Mexico
Operation is subject to the following 2 conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.
Electrical Ratings: 100-240 Vac, 7.5W, 50/60Hz
Regulatory Information: India
Recycling, E-waste Management and Handling Statement
In India, this label indicates that this product should not be thrown away with household waste. It should be deposited at an appropriate facility to allow recovery and recycling.
Google declares that your device has been designed and manufactured in compliance with E-Waste (Management) Rules, 2016 (hereafter ""the Rules""), and is specifically in compliance with Rule 16 (1) on the reduction in the use of hazardous substances in the manufacture of electrical and electronic equipment and their maximum allowed concentrations by weight in the homogenous materials (except for the exemptions listed in schedule II).
Improper handling, disposal, accidental breakage, damage or improper recycling of e-waste may present risks, including, but not limited to, fire, explosion and/or other hazards, and uncontrolled waste disposal which may be detrimental to/have adverse effects on the environment as it prevents reuse of resources. Some e-waste may contain hazardous chemicals which, if disposed improperly, may make water, soil and other natural resources toxic. Improper disposal may cause harm to plant, animal and human life."
Manufacturer Info
Manufacturer: Google LLC, 1600 Amphitheatre Parkway Mountain View, CA, USA 94043