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Having Spam Issues? Go here for troubleshooting steps.

Resources for Users

This Help Center article is for Postini, a suite of Google services that's now discontinued. If you're searching for instructions related to Google Apps, see the Google Apps Help Center. For instructions related to Google Apps Vault, see the Vault Help Center.
Following are videos, an interactive FAQ, and other resources you can provide for your users, to help them get started with their new service.

Videos & Guides

Email Security Tour
An animated tour introducing your users to the service and how it works.

Message Center FAQ
An interactive FAQ providing users with details on using the Message Center.

Message Center Quick Start

A concise guide for using the Message Center and Quarantine Summary. You can use the Microsoft Word version to customize the content for your users.

Personal Archive Quick Start (for Message Discovery Package)

Online Help

The Message Center includes includes comprehensive online help in English, French, German, and Japanese. To access it, users simply log in to their Message Center and click the Help button on any page.

Email Templates

Use these customizable email templates to welcome users to their new message security service.

Download Templates (Zip file)


If you can't find an answer to your question here, drop by our Help Group.


To share any comments about these documentation or training resources, please email

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