Submitting spam samples

Question: How can I submit samples of spam messages to Postini for analysis?

Solution: If one of your users receives spam in his or her inbox, make sure to review the spam troubleshooting steps in order to prevent future spam from getting through. Once you've done that, you can also submit spam messages to Postini for analysis to help us continue to improve our filters.

To submit a spam sample, send the message to spam@postini.com either as an attachment or as a .msg file. If you're using Microsoft Outlook or Lotus Notes as your email client, you can find instructions for submitting spam samples below. If you're using another client, we recommend consulting the help content for your client for more information on how to send a message as an attachment or .msg file.

Forwarding a spam message does not keep the original headers intact and is not an acceptable way to submit spam samples for analysis. Messages not submitted as attachments or .msg files will be discarded.

Messages sent to spam@postini.com will not generate an automated response and will not receive a personal reply. However, spam samples submitted to this address will be analyzed and used to improve the Postini service.

Submitting spam samples from Outlook or Outlook Express
The following instructions are provided as a courtesy. Postini Customer Care does not provide technical support for mail clients. If you have difficulty with the instructions below, we recommend consulting the support documentation for your client. You have two options for submitting spam samples from Microsoft Outlook or Outlook Express:
  • Send samples as attachments:
    1. In the mail client where your user is receiving spam, create a new message.
    2. Drag and drop spam messages into the new message to attach them to it.
    3. Send the message with spam samples attached to spam@postini.com.
  • Send samples as .msg files:
    1. In your mail client, click the spam message you want to save as a .msg file.
    2. In the File menu, click Save As.
    3. In the Save in box, click the location where you want to save the file.
    4. In the File name box, type a name for the file.
    5. In the Save as type box, select MSG.
    6. Click Save.
    7. If you're submitting more than one file, create a ZIP file containing all samples. Attach the file to an email and send it to spam@postini.com.
Spam samples will be evaluated by our developers, but submissions will not receive an email response.


Submitting spam samples from Lotus Notes
The following instructions are provided as a courtesy. Postini Customer Care does not provide technical support for mail clients. If you have difficulty with the instructions below, we recommend consulting the support documentation for your client. You can submit spam samples from Lotus Notes as follows:
  1. Export an attachment that contains all of the necessary information:
    1. Open the user's mailbox.
    2. Select (but do not open) the spam message you want to submit.
    3. In the Lotus Select File menu, select Export.
    4. Select the computer desktop as the location for export with a file name of "email.txt", and with the file format "Structured Text."
    5. Click the Export button.
    6. Select Selected Documents from the Structured Text Export window.
    7. Click OK.
  2. Send the SPAM as an attachment
    1. Create a new email message and address it to spam@postini.com.
    2. Set the subject line as desired.
    3. Attach the email.txt file you exported to the desktop.
    4. Send the message.
Spam samples will be evaluated by our developers, but submissions will not receive an email response.


Editions: This article is intended for administrators using Message Security, Message Filtering and Message Discovery. If you're using another edition, your service may include different features from those described in this article.

Keywords: submitting spam samples, MS Outlook