Change a password
Tip: Users who forget their password can also get a new one by trying to log in with an incorrect password. A Forgot your password? link appears, which they can click to have a temporary password emailed to them.
- On the Administration Console’s Home page, type the user or administrator’s address in the User Shortcut form, and click View Settings.
Tip: If you have several users to administer, clicking the Launch link opens the User Shortcut form in its own window.
- On the user’s User Overview page, click the Password link (you may need to scroll down to see it).
- On the user’s User Password page, you can generate new temporary password or set a specific password.
The user will receive an email notification that contains the temporary password and a link to the Message Center log in page. After the user logs in to the Message Center, they are prompted to set a new password.
Password requirements: An administrator password must a minimum of 6 characters (5 unique), no sequential letters or numbers, not resemble a dictionary word (as in cr@cker), and not be an email address.