Change a password

If you are using PMP authentication (rather than POP or XAuth) and a user forgets the password, you can reset the password. To change your own administrator password, you must log in to your Message Center, click Account Settings, and click the Password link.

Tip: Users who forget their password can also get a new one by trying to log in with an incorrect password. A Forgot your password? link appears, which they can click to have a temporary password emailed to them.
  1. On the Administration Console’s Home page, type the user or administrator’s address in the User Shortcut form, and click View Settings.

    Tip: If you have several users to administer, clicking the Launch link opens the User Shortcut form in its own window.



  2. On the user’s User Overview page, click the Password link (you may need to scroll down to see it).



  3. On the user’s User Password page, you can generate new temporary password or set a specific password.

    The user will receive an email notification that contains the temporary password and a link to the Message Center log in page. After the user logs in to the Message Center, they are prompted to set a new password.

    Password requirements: An administrator password must a minimum of 6 characters (5 unique), no sequential letters or numbers, not resemble a dictionary word (as in cr@cker), and not be an email address.