Postini Service Renewals
If you purchased your service online after February 18, 2009, your account is automatically renewed based on your renewal start date, and based on the number of users at the time of your order. If you later added users, your account will be renewed based on that higher number of users. For details and general information about ordering and billing, see the Postini Ordering and Billing FAQ.
To change or review your renewal settings:
- Log in to your Billing Account. You can access your Billing Account at http://www.google.com/a/your-domain.com. Don't forget to replace your-domain.com with your own domain name.
- Click the Domain Settings tab along the blue bar.
- Click Account Information.
- Check your settings in the Automatic renewal section of this page.
The default setting on this page is for automatic renewal. However, if you don't want to renew your service, you can choose the manual setting.
Non-Renewals and Payment Failures
If you do not automatically renew your subscription for Postini, or if your automatic renewal fails due to a payment-processing problem (for example, an expired credit card), there are time periods in effect during which you are notified of the lapse of your subscription, and during which you can renew your subscription.
Up to 30 days after your renewal
Administrator access to the Control Panel and you have full access to all features. At any time, you can change your MX records to redirect mail from the Postini servers to end your service.
31 days to 60 days after your renewal date
Mail will continue to flow through the Postini service. However, your account doesn't receive any of the anti-spam and anti-virus protection, and any email or encryptiopn policies you created (for attachment, content, or TLS encyption) are not enforced.
Administrators have full access to the Administration Console, and users have access.
During this suspension period, administrators have full access to the Control Panel, but neither administrators nor users have any access to Google Apps. At anytime, you can change your MX records to redirect mail from the Postini service, and discontinue flowing mail through Postini service.
After 60 days past your renewal date
Your mail will stop flowing through the Postini service. To avoid an interrruption in your mail delivery, you should redirect your MX records away from the Postini servers.
Google reserves the right to delete your account and its data any time beyond 60 days past your renewal date.