/poly/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
How can we download a Poly created without an account? Here is a link to one of them. https://poly.g
0
We are trying to download two Poly tours before the closure deadline. We tried the download prompt but we aren't able to download anything. The second tour is suddenly blank.  Can it be recovered? Thank you!  Tour 1Tour 2
Details
Pinned
Locked
Latest Update Latest Updates (0)
Relevant Answer Relevant Answers (0)
All Replies (1)
Relevant Answer
Good afternoon
 
Thanks for reaching out to the Google community. Please note that this is a reference resource, there are no company employees here.
The experts on the forum are volunteers. We will try our best to resolve the issue and try to help solve this problem.
 
In short, the only way to restore your account is to fill out this form.
 
The following is the only way to try to regain access to your free Gmail / Google account (try again, even if you've already done so): -
read this page carefully, then this other, and then read this blog. Don't miss any of this!
then follow this important tip to help you complete your account recovery.
If possible, check your browser password manager or password app for lost passwords before proceeding. Google does not submit password reset links upon request.
 
Your ID does not validate "ownership" of the account, and Google does not ask security questions because no one at Google can access your account.
 
However (if this applies to you), without an updated recovery email and / or phone number, and if you haven't had recent access, you will have difficulty recovering your account, which is usually not possible. Of course, your choice if you want to continue.
 
Google suggests: -
Use the same computer, phone or tablet from which you frequently log in (if possible).
If you are logging in via a webpage, use the same browser as you normally would (if possible).
Use the location where you recently successfully logged in (if possible).
Don't use a VPN when trying to recover.
 
Only you can perform the recovery procedure, we cannot do it for you. If recovery fails, the account may be lost; maybe wait a week with no access at all and then try again (some users reported it helped). Google does not provide any other recovery options.
 
Starting a new thread will not affect the result; If you need more help, please let us know how Google will respond.
 
I hope the answer was helpful to you.
 
Good luck to you.
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/poly/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Removed from Updates
Marked as Recommended Answer
Marked as Update
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
Known Issue
Fixed
Marked Fixed
Unmarked Fixed
Unable to mark fixed
Unable to unmark fixed
/profile/0
false
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
0
false