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Avoid and report phishing emails

A phishing attack happens when someone tries to trick you into sharing personal information online.

What phishing is

Phishing is usually done through email, ads or by sites that look similar to sites that you already use. For example, someone who is phishing might send you an email that looks like it's from your bank so that you'll give them information about your bank account.

Phishing emails or sites might ask for:

  • Usernames and passwords, including password changes
  • National Insurance numbers
  • Bank account numbers
  • PINs (Personal Identification Numbers)
  • Credit card numbers
  • Your mother’s maiden name
  • Your date of birth

Important: Google or Gmail will never ask you to provide this type of information in an email.

Report phishing emails

When Gmail identifies that an email may be phishing, it might show you a warning or move the email to Spam. If an email wasn't marked correctly, follow the steps below to mark or unmark it as phishing.

Report a phishing email

  1. On a computer, open Gmail.
  2. Open the message.
  3. Next to Reply Reply, click the Down arrow Down Arrow.
  4. Click Report phishing.

An email was incorrectly marked as phishing

  1. On a computer, open Gmail.
  2. Open the message.
  3. Next to Reply Reply, click the Down arrow Down Arrow.
  4. Click Report not phishing.

Avoid phishing attacks

Be careful any time that you get an email from a site asking for personal information. If you get this type of email:

  1. Don’t click any links or provide personal information until you've confirmed that the email is real.
  2. If the sender has a Gmail address, report the Gmail abuse to Google.

Note: Gmail won't ever ask you for personal information, such as your password, via email.

When you get an email that looks suspicious, here are a few things to check for:

  • Check that the email address and the sender name match.
  • Check whether the email is authenticated.
  • Hover over any links before you click on them. If the URL of the link doesn't match the description of the link, it might be leading you to a phishing site.
  • Check the message headers to make sure the "from" header isn't showing an incorrect name.

Important: If you think that your Gmail address has been taken over, recover your compromised Gmail account before sending or opening any other emails.