The Pointy box is not connecting

What to do if you see a flashing green light after installation

When you install the Pointy box, a solid green indicator light should be visible. This indicates that everything is working correctly.

If you see no light at all, make sure the Pointy box is connected as per the instructions.

If you see a blinking light, the Pointy box is connecting to the cellular network. This usually takes 3–5 minutes, but can take longer in some cases. If the light continues to blink after 10 minutes, try these steps:

  • It is best to avoid having the Pointy box located under or behind anything that might block the signal. Try moving the box away from other electronic devices and/or above the counter.
  • If your box has an antenna, make sure it's in a vertical position. 
  • Try positioning the box so that the Pointy label is facing the nearest external window or door.
  • Keep the Pointy box connected overnight. It might just need some time to find a signal.


How to get the best signal from the Pointy box


If you try these steps and are still having difficulty, please contact us. If you can, please let us know the make and model of your barcode scanner. A photograph of the area where you have set up the Pointy box can also help us to diagnose any issues.



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