If we aren't receiving data from your Square POS, please follow the below troubleshooting steps.
Adding UPC barcodes to your Square POS
Pointy integrates with your Square POS by collecting your product barcode numbers and finding an image and description to match each one. Therefore, for Pointy to work well, your Square inventory needs to have associated barcode numbers. These must be manufacturer codes (UPC or EAN codes), rather than codes you have created yourself.
Changes to your POS
Have you upgraded your Square POS recently or made any changes to your setup? The link from Square to Pointy might not be active because of account changes. Please follow the link below to reactivate your account.
For Pointy to work, we need to see frequent sales data for UPCs from your Square POS. Are you currently using Square to process sales?
If your issue is still unresolved, email email@example.com with:
• Your store name
• A brief description of the issue you’re facing