If we aren't receiving data from your Lightspeed POS, please follow the below troubleshooting steps.
Adding UPC barcodes to your Lightspeed POS
Pointy integrates with your Lightspeed POS by collecting your product barcode numbers and finding an image and description to match each one. Therefore, for Pointy to work well, your Lightspeed inventory needs to have associated barcode numbers. These must be manufacturer codes (UPC or EAN codes), rather than codes you have created yourself.
Changes to your POS
Have you upgraded your Lightspeed POS recently or made any changes to your setup? The link from Lightspeed to Pointy might not be active because of account changes. Please follow the link below to reactivate your account.
For Pointy to work, we need to see frequent sales data for UPCs from your Lightspeed POS. Are you currently using Lightspeed to process sales?
If your issue is still unresolved, email firstname.lastname@example.org with:
• Your store name
• A brief description of the issue you’re facing