If we aren't receiving data from your Clover POS, please follow the below troubleshooting steps.
Adding UPC barcodes to your Clover POS
Pointy integrates with your Clover POS by collecting all of your product’s barcode numbers and finding an image and description to match each one. Therefore, for Pointy to work well, your Clover inventory needs to have associated barcode numbers. These must be manufacturer codes (UPC or EAN codes), rather than codes you have created yourself.
Changes to your POS
Have you upgraded your Clover POS recently or made any changes to your setup? The link from Clover to Pointy might not be active because of account changes. Please follow the link below to reactivate your account.
For Pointy to work, we need to see frequent sales data for UPCs from your Clover POS. Are you currently using Clover to process sales?
If your issue is still unresolved, email firstname.lastname@example.org with:
• Your store name
• A brief description of the issue you’re facing