Pointy for Retail Management Hero

Pointy is available as a free download direct to your point of sale system for applicable POS integrations.

Download Pointy and scan your products as normal to add them to your product catalog and to your Google Business Profile. They will also have a better opportunity of showing up in product-related searches on Google.

An optional premium feature is ProductAds, where you can create ads for all your products in two clicks.

Note: In order for Pointy to work for your store, you must be using UPC/EAN barcodes on your products.

 

How to install Pointy for RMH

To install Pointy onto your RMH POS:

  1. Please fill out this form to download the Pointy installer.
  2. Locate and open the installation program. 

  1. Double-click the icon to begin installation. 
  2. Click Next to continue. 

 

  1. Enter your SQL server credentials. Then click install

 

  1. The installation is complete. Click Next to continue.
  2. Click Finish to complete the installation process.
 

New to Pointy - How to create you Pointy account

  1. Locate the PointyNWT shortcut on the Desktop. Right click on the icon and select Run as Administrator. 

 

  1. Account Setup tab -  Create your Pointy account by filling out the information on the bottom half of the window. 

  1. After entering the required information click Create Account 
  2. Store Configuration tab 
    1. Set your sales and inventory sync schedule
    2. Set Sync Options
  3. Run Initial Sync: This button will start the first sync process and upload items to your Pointy page. 
  4. Save and Start Service: This button allows you to save changes made in this configuration window.

 

 

Current Pointy Users: 

  1. If you are already using Pointy and wish to use the RMH integration please reach out to Pointy support at support@pointy.com.
  2. The email should include your store name and address and a brief explanation of your query eg. “I would like to connect my current Pointy account to the RMH Pointy integration.”
  3. The Pointy agent will associate your current Pointy page to the correct integration.
  4. The pointy support agent will then give you your retailer key.
  5. When you have successfully installed Pointy please go to the Account Setup tab, enter your unique retailers key and click “Save Retailer Auth Key”
  6. Store Configuration tab 
    1. Set your sales and inventory sync schedule
    2. Set Sync Options
  7. Run Initial Sync: This button will start the first sync process and upload items to your Pointy page. 
  8. Save and Start Service: This button allows you to save changes made in this configuration window.
 

 

FAQ’s

 

I use RMS, can I still sign up to Pointy?

Yes, although we are not integrated with RMS you can purchase a Pointy Box to begin using Pointy . Please go to pointy.com/rms to sign up.

 

How do I know what my SQL credentials are?

These are the same credentials you would use to connect to your RMH database. The SQL server address Example: 192.168.0.100 Example: (local) Example: 192.168.0.11/R2 

 
  • 2The SQL server address 
    • Example: 192.168.0.100 
    • Example: (local) 
    • Example: 192.168.0.11/R2 
  • Port Override 
    • Check this if your SQL Server is setup to use a different port  then the default port 
  • Port Number 
    • If Port Override is checked, enter the port number here 
  • Username 
    • The username used to log into the SQL Server 
  • Password 
    • The password for the username used to log into the SQL Server 
  • Database 
    • The name of the RMH database 
  • Test Button 
    • Push the Test button to confirm the database connection settings are correct 

* If you don't have the information above, please reach out to your partner or to service@newestech.com to obtain it before the scheduled installation. 

 

What are the different sync options?

  • Disable Validation 
  • Adjust the Holdback Quantity 
  • Select the Record Batch size 
  • Choose to sync by Item Lookup Code, Alias or Custom. 

If you have Lookup Code selected then Pointy will sync your  items based on their Item Lookup Code.  

If you have Alias selected then Pointy will sync your items based  on their Alias codes. 

However, if you have Custom selected then you will see the Department Selection window. Here you can choose which RMH  departments to sync from, based on Lookup Code, Alias or a  combination of both. In the example to the right there are  departments selected from the Lookup Code and Alias columns.  Click OK to return to the Store Configuration tab.

 

 

 I am already using a Pointy device. How do I switch over to using Pointy on my POS?

  1. If you are already using Pointy and wish to use an integration please reach out to Pointy support at support@pointy.com.
  2. The email should include your store name and address and a brief explanation of your query eg. I would like to connect my current Pointy account to the XXXX integration.
  3. The Pointy agent will associate your current Pointy page to the correct integration.
  4. The pointy support agent will then give you your retailer key.
  5. You will then need to input the retailer key according to the instructions above.

 

How often should I submit inventory/sales data for my store?

We would advise that inventory data be sent daily, and that sales data be sent hourly.

 

When should I run the initial sync?

Due to the high level of  network traffic, if you attempt to run the initial sync between the hours of  4AM and 6PM the sync will automatically be postponed until 10PM. 

 

What information/data does Pointy receive when I connect it to my POS?

Once you have connected to Pointy, we find an image and description to match each of your products from our comprehensive database. This then goes on your Pointy Page. To get the most out of Pointy, we need access to your POS inventory, stock levels and sales history (to estimate stock levels on your page). Your store's data is important to us and we ensure that it is protected at all times.

How do I access my Pointy account?

After you sign up to Pointy you will receive an email from us to create a login for your Pointy Page. Once you have created your login details, you can access your Pointy page by going to https://www.pointy.com/login.

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