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Invite phone participants to a video call

You can invite people to a video call by dialing their mobile or landline telephone number in the original video call interface. The person will still be able to participate in the discussion without having to be on camera.

Invite phone participants

  1. On your computer, open g.co/hangouts.
  2. Under the "Send invite as [your email address]" section, click the dialpad icon Dial pad icon.
  3. Enter the phone number.
  4. Click Call.
Dial an extension
  1. Use the steps above to invite a phone participant.
  2. At the bottom right, click the thumbnail for the phone participant.
  3. Once the call is connected, click the dialpad icon .
  4. Enter the extension. 

Things you should know

  • Each video call participant can only dial in one phone participant.
  • Anyone in the video call can make or end the phone call.
  • The phone participant can't mute anyone and can't be muted. The phone participant can use their phone to mute themselves.
  • Phone calls in Hangouts create a limited Google Voice account so that you can manage the basics, such as calling credit and call history. This Google Voice account will not have all the features of Google Voice. Only people in the U.S. can have full Google Voice accounts.

Add credit for phone calls

Almost all calls to the U.S. and Canada are free from all countries where Hangouts calling is available. A few U.S. and Canadian destinations will cost 1 cent per minute (USD), or the listed rate for your local currency. Calls to destinations outside of the U.S. are at low rates, but calling isn't available to all locations.

  1. On your computer, open g.co/hangouts.
  2. Under the "Send invite as [your email address]" section, click the dialpad icon Dial pad icon.
  3. Enter the phone number.
    1. If you're calling an international number, a warning will appear if your balance is too low.
    2. Click Add credit. This will open the "Billing" page for your call.
    3. Click Add $10.00 credit or Add credit
    4. Complete your credit purchase with your Google Account.
  4. Return to your video call window, and click Call.
Billing issues

You can request a refund of your entire remaining balance or request credit for a particular call.

  1. On a computer, open Google Voice.
  2. At the top right, click the settings icon .
  3. Click Settings, then choose the Billing tab.
  4. Click Refunds to visit the credit request page.
  5. Click Refund entire balance.

For all other Billing & Account issues, use this troubleshooter to help resolve your issue.

Can't invite phone participants?

If you are using Hangouts outside of the U.S. and do not see this option, the feature probably hasn't been made available in your country.

Countries where phone participation is not available
  • Argentina
  • China
  • Cuba
  • Egypt
  • Ghana
  • India
  • Iran
  • Jordan
  • Kenya
  • Mexico
  • Morocco
  • Myanmar
  • Nigeria
  • North Korea
  • Peru
  • Russian Federation
  • Saudi Arabia
  • Senegal
  • South Korea
  • Sudan
  • Syria
  • Thailand
  • United Arab Emirates
  • Vietnam
Languages supporting phone participation
  • Brazilian Portuguese
  • Bulgarian
  • Catalan
  • Chinese
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English UK
  • Estonian
  • Filipino
  • Finnish
  • French
  • German
  • Greek
  • Hungarian
  • Icelandic
  • Italian
  • Japanese
  • Korean
  • Latvian
  • Lithuanian
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Serbian
  • Slovak
  • Slovenian
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Ukrainian
  • Vietnamese
Refund credit if this feature was previously available

If you were in a country where the feature was available and purchased credit, but have since travelled to a location where it isn’t, you can request a refund for your purchase.

  1. On a computer, open Google Voice.
  2. At the top right, click the settings icon .
  3. Click Settings, then choose the Billing tab.
  4. Click Refunds to visit the credit request page.
  5. Click Refund entire balance.
 

If you're using a work, school, or other account that does NOT end in @gmail.com: Your domain administrator may need to allow phone participants.

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