Instructions for review responses

As a verified Google Places business owner, you can publicly respond to reviews posted directly on Google in the "Reviews from everyone" section on your Google+ page. Reviews in the "Reviews from around the web" section are syndicated from review sites across the web. If you’d like to respond to a review in this section, please refer to the respective site.

First, we’d recommend reading our handy tips on how to respond to reviewers. Then take a stab at responding, by following the instructions below.

  1. Sign in to your Google Account. Be sure it is the account that has claimed your business listing.
  2. Visit your listing’s Google+ page.
  3. Scroll to the reviews section.
  4. Click Respond and write a response. Don’t forget our guidelines for responding.
  5. Click Publish.

Don’t see the Respond link? Be sure you’ve claimed your listing with Google Places.