Troubleshoot issues

Use the guides below to fix common Pixel Slate issues.

Are you using Pixel Slate with a work or school account? If you're having issues downloading apps from the Google Play Store or using Google Assistant, you might need to ask your organisation's admin to turn on several settings for your group in the Admin console. Learn more.

Hardware and operating system problems

• Pixel Slate hardware (such as the battery, keyboard or screen)
• Your Pixel Slate's software (including updates, speed and performance)

Connection problems

• Wireless and wired networks
• Connecting to Android phone (instant hotspot, Smart Lock)

Account problems

• Sign-in errors
• Permissions or Guest Mode issues

Other problems

• Web page loads slowly
• 'This web page is not available'
• 'Aw, snap!'
• 'The following plug-in has crashed...'
• Supported file types

To tell us about a problem with your Pixel Slate:

1. Open Chrome .
2. Click More .
3. Go to Help Report an issue.

If you're still having problems, contact us or contact experts and other Pixel Slate users like yourself.