Troubleshoot issues

Use the guides below to fix common Pixel Slate issues.

Are you using Pixel Slate with a work or school account? If you're having issues downloading apps from the Google Play Store or using Google Assistant, you might need to ask your organization's admin to turn on several settings for your group in the Admin console. Learn more.
Chromebook hardware

Hardware and operating system problems

  • Pixel Slate hardware (like the battery, keyboard, or screen)
  • Your Pixel Slate's software (including updates, speed, and performance)
Chromebook connectivity

Connection problems 

  • Wireless and wired networks
  • Connecting to Android phone (Instant Tethering, Smart Lock)
Chromebook printing

Google Cloud Print problems

  • Printer not detected
  • Documents not printing
Chromebook sign in

Account problems

  • Sign-in errors
  • Permissions or Guest mode issues
Chromebook troubleshooting

Other problems

To tell us about a problem with your Pixel Slate:

  1. Open Chrome Chrome.
  2. Click More More.
  3. Go to Help and then Report an issue.

If you're still having problems, contact us or reach out to experts and other Pixel Slate users like you.

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Clear search
Close search
Google apps
Main menu
Search Help Center