Where to find product information
This detailed guide includes the basic safety guidelines in the printed Safety & Warranty booklet that comes with your Pixel Slate. It also includes additional safety, regulatory, and warranty information about Pixel Slate.
Safety, environmental and regulatory information: g.co/PixelSlate/safety and Settings > About Chrome OS
Warranty details for your country of purchase, including instructions for making a claim: g.co/PixelSlate/legal
Electronic regulatory labels: Settings > About Chrome OS
Comprehensive online help: g.co/PixelSlate/help
WARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR PIXEL SLATE, AND OTHER POTENTIAL HAZARDS
To avoid damaging your device, accessories or any connected devices, and to reduce the risk of personal injury, discomfort, property damage or other potential hazards, follow the precautions below.
Handle your Pixel Slate with care. You may damage the device or the battery if you disassemble, drop, bend, burn, crush or puncture your device. Do not use a device with a cracked screen. Using a damaged device may cause battery overheating or injury. Don’t expose your Pixel Slate to liquids, which can cause a short circuit and overheating. If your device gets wet, do not attempt to dry it using an external heat source. The device is designed to operate in a dry, indoor environment.
Your Pixel Slate is designed to work best in ambient temperatures between 50 to 95°F (10° and 35°C), but can operate without charging the battery between 32° to 49°F (0° and 9.5°C). Your Pixel Slate should be stored between ambient temperatures of -4° and 113°F (-20° and 45°C). Do not leave your device in places where the temperature may exceed 113°F (45°C), such as on a car dashboard or near a heating vent, as this may damage the product, overheat the battery, or pose a risk of fire. Keep your device away from heat sources and out of direct sunlight. If your device becomes too hot, disconnect it from its power source if it is plugged in, move it to a cooler place and don’t use it until has cooled.
Contact customer service and do not use your device if it isn’t working properly or has been damaged.
Repair & Service
Don’t attempt to repair Pixel Slate yourself. Disassembling the device may cause injury.
Pixel Slate should only be repaired by Google or a Google authorized service provider. Unauthorized repairs or modifications could result in permanent damage to the device, and may void your warranty coverage and regulatory authorizations. Contact customer service for authorized service. For online help and support, visit support.google.com/PixelSlate and click on the right box in the top right corner to get started. Or call one of the following customer service phone numbers:
USA (English): 844-613-7593
Canada (English & French): 844 641 8396
UK: 800 026 5947
Be sure the power adapter and Pixel Slate are well ventilated when in use or charging. Using damaged cables or power adapters, or charging when moisture is present, can cause fire, electric shock, injury, or damage to the device or other property. When charging the Pixel Slate, make sure the power adapter is plugged into a socket near the Pixel Slate and is easily accessible. Avoid charging the device in direct sunlight. This product is intended for use with a certified Limited Power Source (LPS) per IEC 60950-1 and classified PS2 per IEC 62368-1 rated: 5/9/12/15 Volts DC, maximum 3 Amp; 20 Volts DC, maximum 2.25 Amp.
Only charge your Pixel Slate with the included power adapter and cable, or compatible charging accessories. Failure to use compatible charging accessories can cause fire, electric shock, injury, or damage to the device and the accessories. Compatible charging accessories are available on the Google Store and at Google authorized resellers (look for Google’s “made for” badge ).
This device must be used with a power adapter that has been certified with a Limited Power Source output per IEC 60950-1 and classified PS2 per IEC 62368-1, and that has been qualified per CTIA Certification Requirements for Battery System Compliance to IEEE 1625. This device comes with a power adapter that has the proper certification.
Prolonged Heat Exposure
The Pixel Slate and its power adapter generate heat during normal operation and comply with applicable surface temperature standards and limits. Avoid prolonged, direct or indirect skin contact when the device is in use or charging because exposing skin to hot surfaces for a long period of time may cause discomfort or burns. Do not sleep on your device or its power adapter, or cover them with a blanket or pillow. Be aware of this issue if you have a physical condition that affects your ability to detect heat against your skin.
Your device may generate additional heat when charging, using a flashlight setting, or using certain features, such as recording video or VR. Use extra care when operating the device in these modes.
Prolonged exposure to loud sounds (including music) can cause hearing loss. To prevent possible hearing damage, avoid listening at high volume for prolonged periods of time. Continued exposure to high volumes and background noise can make loud sounds seem quieter than they actually are. Check the volume before using headphones or earphones. If your headphones or earphones have a 3.5mm jack cable, we recommend you use the USB-C cable adapter provided with your Pixel Slate.
This device contains a lithium-ion battery, which is a sensitive component that can cause injury if damaged. Do not attempt to remove the battery. Contact Google or a Google authorized service provider to replace the battery. Replacement by non-qualified professionals can damage your device. Use of an unqualified battery or improper battery use may present a risk of fire, explosion, leakage, or other hazard. Do not modify or remanufacture the battery, attempt to insert foreign objects into the battery, immerse or expose the battery to water or other liquids, or expose the battery to fire, explosion or other hazard. Only use the battery for the system for which it is specified. Do not short circuit the battery or allow metallic or conductive objects to contact the battery terminals. Avoid dropping the Pixel Slate or battery. If the Pixel Slate or battery is dropped, especially on a hard surface, and you suspect damage, contact Google or a Google authorized service provider for inspection. Do not expose the battery to high altitude conditions, such as in stored luggage stowed under an aircraft.
Dispose of your device, battery, and accessories promptly and in accordance with local regulations. Do not dispose of them in normal household waste. Improper disposal may lead to fire, explosion, and/or other hazards. For more information on recycling your device see the Recycling section below.
Your device may include mapping and navigation services. Because these services may depend on a working data connection and location services, they may not be available at all times. Maps and directions also may be inaccurate. Please carefully review directions, use common sense, and follow all applicable traffic laws and signs.
Actual Conditions; Assumption of Risk. When you use Google Maps/Google Earth's map data, traffic, directions, and other Content, you may find that actual conditions differ from the map results and Content. Exercise your independent judgment and use Google Maps/Google Earth at your own risk. You’re responsible at all times for your conduct and its consequences.
Using your device when performing certain activities can distract you and may cause a dangerous situation for you or others. To reduce the risk of accidents (and because it’s prohibited by law in many places), do not use your device while driving, bicycling or while operating machinery, and do not use it while engaging in any activities that have potentially serious consequences. Follow local laws about using mobile devices, headphones and helmets.
Radio Frequency Interference
Observe rules that prohibit the use of wireless technology (e.g. cellular or WiFi). Your device is designed to comply with regulations governing radio frequency emissions but use of wireless devices can negatively affect other electronic equipment. For example, while flying in an aircraft or immediately before boarding, use your wireless device only according to instructions provided by the airline. Use of a wireless device in an aircraft may disrupt wireless networks, present a hazard to aircraft operation, or be illegal. You may be able to use your device in airplane mode.
Medical Device Interference
Your device uses radios and other components that emit electromagnetic fields, and also contains magnets near the speaker and various other locations to support use with a separate keyboard accessory. These electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. If you have questions about using your Google device with or near your pacemaker or other implanted medical device, consult your healthcare provider before using Pixel Slate. If you suspect your device is interfering with your pacemaker or other implanted medical devices, turn off your Google device, move it away from your medical device and consult your physician for information specific to your medical device.
Do not charge, use, store, or transport your tablet where flammables or explosives are stored (in gas stations, fuel depots, or chemical plants, for example). Do not use your wireless device where blasting operations are in progress, or in potentially explosive atmospheres such as in areas where the air contains high levels of flammable chemicals, vapors, or particles (such as grain, dust, or metal powders). Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Observe all notices and signs where these hazards might be present.
This device operates using radio signals and may not establish or maintain a connection in all conditions. Wireless devices may not be reliable for emergency communications. While some jurisdictions transmit emergency information over wireless networks, your device may not always receive these communications depending upon network connectivity.
Proper Handling and Usage
Follow these guidelines when using, storing, cleaning or disposing of your Pixel Slate:
Your Pixel Slate is designed to work best in ambient temperatures between 50° to 95°F (10° and 35°C), but can operate without charging the battery between 32° to 49°F (0° and 9.5°C). Your Pixel Slate should be stored between ambient temperatures of -4° and 113°F (-20° and 45°C). Do not expose your Pixel Slate to temperatures above 113°F (45°C) as this may damage the product, overheat the battery, or pose a risk of fire. If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviors while the device tries to regulate its temperature: reduced performance and connectivity, inability to charge, or display or device power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again.
Use of your Pixel Slate in certain modes, such as gaming, taking photos, videos or VR, can cause your Pixel Slate to generate more heat that it would under normal operating conditions. This may cause your Pixel Slate to operate in a reduced-power mode or temporarily shut down.
Care & Cleaning
Unplug the device and adapter before cleaning, during lightning storms, or when unused for extended periods of time. Use a clean, soft, and dry cloth to clean the device and accessories. A clean, soft and damp cloth may be used to clean textile surfaces. Do not use any chemical detergent, powder, or other chemical agents (such as alcohol or benzene) to clean the tablet or accessories. Don’t clean your device while it is charging.
Connectors and Ports
When disconnecting the power adapter from a power outlet, pull on the adapter, never on the cable. Do not twist or pinch the USB cable and do not force a connector into a port.
Avoid placing any media containing magnets or sensitive to magnetism, such as credit cards, bank cards, audio/video, tapes, or magnetic memory devices, near this product or its charging cable, because you may lose information stored on those media. Media containing information sensitive to magnets should be kept at least 2 inches (5 cm) away from this Pixel Slate.
Install your power supply near a wall socket that is easily accessible.
Regulatory information, certification, and compliance marks specific to Pixel Slate can be found on your device under Settings > About Chrome OS and on the side of your device.
Regulatory Information: United States
FCC Regulatory Compliance
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Google could void your authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- These devices may not cause harmful interference.
- These devices must accept any interference received, including interference that may cause undesired operation.
EMC Compliance Statement
Important: This device and its power adapter have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions, and other electronic devices.
Radio Frequency Exposure
This device meets the U.S. Federal Communications Commission's (FCC) requirements for exposure to radio waves and is designed and manufactured not to exceed the FCC's emission limits for exposure to radio frequency (RF) energy. These devices should be used in a manner such that the potential for human contact during normal operation is minimized. This device must not be co-located or operating in conjunction with any other antenna or transmitter.
Specific Absorption Rate (SAR) Information
This device is also designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA).
The Specific Absorption Rate (SAR) limit adopted by the USA is 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported to the FCC for this device type complies with this limit.
Pixel Slate maximum SAR values as reported to the FCC is 1.39 W/kg
For Recycling in the United States, visit g.co/HWRecyclingProgram.
Pixel Slate ENERGY STAR® Program
Your Pixel Slate is ENERGY STAR® compliant. The following information applies.
Pixel Slate was designed to meet the latest ENERGY STAR guidelines for energy efficiency. Your Pixel Slate ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes.
By default, Pixel Slate is set to enter the low-power Sleep Mode which shuts down the system within 30 minutes and the screen after 70 seconds of inactivity on battery mode and 8 minutes of inactivity on AC mode to save power. It is recommended that you leave this and other energy saving features active, so that your Pixel Slate will operate at its maximum energy efficiency. Press the power button to turn the screen back on.
For more information about ENERGY STAR, visit: http://www.energystar.gov.
Regulatory Information: Canada
Innovation, Science and Economic Development Canada (ISEDC), Class B
This Class B digital apparatus complies with Canadian ICES-003. CAN ICES-3(B)/NMB-3(B).
Notice: The ISEDC regulations provide that changes or modifications not expressly approved by Google could void your authority to operate this equipment.
Innovation, Science and Economic Development Canada (ISEDC) Notices
Pixel Slate complies with Innovation, Science and Economic Development Canada (ISED or IC) license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) these devices may not cause interference, and (2) these devices must accept any interference, including interference that may cause undesired operation of the device.
Under ISEDC regulations, the radio transmitter(s) in this device may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by ISEDC. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
(i) The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
(ii) The maximum antenna gain permitted for devices in the bands 5250–5350 MHz and 5470–5725 MHz shall comply with the e.i.r.p. limit; and
(iii) The maximum antenna gain permitted for devices in the band 5725–5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate.
(iv) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250–5350 MHz and 5650–5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.
Specific Absorption Rate (SAR) Information
The radiated output power of Pixel Slate is below the ISEDC radio frequency exposure limits. These devices have been evaluated for and shown compliant with the ISEDC Radio Frequency (RF) Exposure limits. These devices should be used in a manner such that the potential for human contact during normal operation is minimized.
Pixel Slate maximum SAR values as reported to the Innovation, Science and Economic Development Canada (ISED) is 1.39 W/kg
This device has been certified for use in Canada. Status of the listing in ISEDC’s REL (Radio Equipment List) can be found at the following web address: http://www.ic.gc.ca/app/sitt/reltel/srch/nwRdSrch.do
Additional Canadian information on RF exposure also can be found at the following web address: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08792.html
Regulatory Information: EU
Frequency Bands and Power
Data given here is the maximum radio-frequency power transmitted in the frequency band(s) in which the radio equipment operates.
2400-2483.5 MHz: Wi-Fi (Max 23 dBm), BT (Max 10 dBm), BLE (Max 7 dBm).
5150-5250 MHz: Wi-Fi (Max 23 dBm).
5250-5350 MHz: Wi-Fi (Max 23 dBm).
5470-5725 MHz: Wi-Fi (Max 23 dBm).
5725-5825 MHz Wi-Fi (Max 14 dBm)
Restrictions in the 5 GHz band
WLAN function of these devices is restricted only to indoor use when operating in the 5150 to 5350 MHz frequency range to reduce the potential for harmful interference to co-channel mobile satellite systems.
Radio frequency interference
Google is not responsible for any radio or television interference caused by unauthorized modification of these devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorized modification, substitution or attachment is the responsibility of the user. Google and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.
EU Compliance Notice
Hereby, Google LLC declares that radio equipment type C1A is in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity may be found at g.co/PixelSlate/conformity.
Restrictions and Requirements under Directive 2014/53/EU
The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range in AT, BE, BG, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU, IE, IT, LT, LU, LV, MT, NL, PL, PT, RO, SE, SI, SK, UK, CH, IS, LI, NO, TR
Specific Absorption Rate (SAR) Information - EU
These devices are classified for use in a typical Class B domestic environment.
The highest Specific Absorption Rate (SAR) value reported for this device is 1.32 W/kg.
Waste Electrical and Electronic Equipment (WEEE) & Batteries Directive
The Waste Electrical and Electronic Equipment (WEEE) Directive requires that all Electrical and Electronic Equipment (EEE), including your tablet and its accessories, must be marked with the symbol of the crossed-out wheeled bin. This symbol means that the equipment must not be disposed of as unsorted municipal waste. Disposing of WEEE together with normal waste may pose a risk to the environment and to human health, due to certain substances used in EEE and their batteries.
Under the WEEE Directive, each EU Member State is responsible for achieving a high level of collection of WEEE for treatment, recovery and environmentally sound disposal. Before tossing your device, think a minute about how to reduce the amount of WEEE you create. You could, for example, reuse it, recover it, or turn it into artwork. By simply extending the life of your device, you will have reduced waste and helped the EU achieve its objectives.
The success of this EU policy will depend on your active contribution in returning your WEEE to the appropriate facilities dedicated to the disposal of such waste. You should contact your local authority or your retailer for details about available return and collection points.
This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.
REACH (Registration, Evaluation, Authorization and Restriction of Chemicals, EC No 1907/2006) is the EU regulation addressing the safe production and use of chemicals. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH Substances of Very High Concern (SVHCs). For information, you can contact Google at Env-Compliance@google.com.
The point of contact for regulatory matters in the EU is Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland.
Manufacturer: Google LLC 1600 Amphitheatre Parkway Mountain View, CA, USA 94043
EU Importer Info
Importer: Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland
Human Exposure to Radio Frequency
Your wireless device emits radio frequency energy (RF) during use. According to the International Commission on Non-Ionizing Radiation Protection (ICNIRP), the critical effect of RF exposure relevant to human health and safety is heating of exposed tissue.
According to the Federal Communications Commission (FCC), “Some health and safety interest groups have interpreted certain reports to suggest that wireless device use may be linked to cancer and other illnesses, posing potentially greater risks for children than adults. While these assertions have gained increased public attention, currently no scientific evidence establishes a causal link between wireless device use and cancer or other illnesses.”
However, above a certain level (referred to as the threshold) depending on the duration of exposure, RF exposure and the accompanying temperature rise can provoke serious health effects, such as heatstroke and tissue damage (burns). To avoid hazards to health deriving from high RF exposure, limits are set in relation to the threshold known to show adverse effects, with an additional reduction factor to take care of scientific uncertainties. These limits are generally expressed in terms of the specific absorption rate (SAR). SAR is a measure of the rate of absorption of RF energy in the body. Tests for SAR are conducted with the tablet transmitting at its highest power level in all tested frequency bands. SAR were first established in 1996 by the FCC in the USA and they were then adopted elsewhere.
You can find additional information about SAR at the following pages:
Pixel Slate was tested and certified to not exceed SAR in the U.S., Canada, or European Union.