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My wife and I both have pixel 3 XLs. The past few days we can't talk to each other...the phones disconnect at exactly 30 seconds. The person who initiates the call gets "timed out no response". It doesn't matter who calls who. It's ONLY in the pixel 3 xl. As we have another phone on verizon (motorola) which works perfectly fine with both pixels. We can call other people with non pixel phones with no issues. We contacted google support and they had us uninstall and reinstall apps, reset settings, start in safe mode and none of that worked. If we try to call each other the call ends at exactly 30 seconds with the same error message "timed out no response". We've had these phones for over 2 years and never had this issue until the past 3 days. And it's odd that it's both phones at the same time but they work perfectly fine if we don't call each other. Anyone else experience this? Any help would be appreciated.
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Hi Mike. If you've already reported the problem to Google Support and attempted to troubleshoot with the agent but without success, there's very little we're able to suggest here other than to factory reset starting again 'as new' in order to give the phone(s) a completely fresh start. (You don't mention having done this).
If you need it, there's a list of authorised repair centres by location HERE to which you could take/send your phone for evaluation.
I have a Pixel 3XL on Android 11, security patch November and have no issues with it at all. As you have two phones with a precisely similar issue, have you spoken with your carrier to determine if there is a problem at that end?
Regards, Penny
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You should try calling me to see if the phone reacts the same as we don't know anyone with another pixel 3 XL. Have you called anyone with a 3 xl? As stated on my original post it's not a verizon issue because we have another phone that works perfectly fine with the pixels. Let me know and I can share my number. Thanks!
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I have the exact same problem. It started yesterday. It only occurs when I call my wife who also has a pixel 3. I get the same message and disconnect at exactly 30 seconds. The local Verizon store could not fix it. Any help would be appreciated
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This is happening to me as well!! Same thing two Pixel 3XLs
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Having the same issue that started today. 30 seconds and call drops. Only happens on my wife's phone if she calls me. Both have pixel 3xl with verizon.
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Go to apps and notifications, see all apps, click the dots on upper right reset app preferences. Resetting all app preferences worked for us.
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Happening on Pixel 3 for me as well on Verizon. Calls out drop at 30 seconds and say Timed Out, No Response.
Started Tuesday 11/10. Android security update done on 11/5.
Verizon tech support was of no help.
1) Had me Reset through System - Advanced - Reset Options - Reset WiFi, Mobile, Bluetooth. That didn't work.
2) She then reset network from their side. That didn't work.
3) Escalated ticket to Tech 2 level. Called and they were no help.
Right now, my solution - call people and have them call me back.
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Same here! My phone performed an update which lead to this issue. I can talk to everyone but my brother who has an iPhone also on Verizon. Called my parents on a landline twice and had no issue. Please fix this Google ASAP!!!
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Also having same issue calling an iphone on verizon currently have the pixel 3 stared after most recent update yesterday
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Has Google ever commented on this issue?
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