Oct 22, 2020

No 5G connection with Google Pixel 5

Hi. I'm using the Google Pixel 5 in Switzerland. Unfortunately I'm not able to connect to any 5G network. I tried two network provider (Sunrise, Swisscom) and don't get any 5G signal while it's not a problem with a Samsung device.

How is that possible? Is there a solution?

Thanks for your help!

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Connectivity, Network, Bluetooth,Google Pixel 5

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Last edited Oct 22, 2020

All Replies (173)

ScottG_TC

Diamond Product Expert

He/Him, Triathlete, Coach, Father, Husband, Brother, RN

Oct 23, 2020

The device wasnt released in Switzerland so its possible the carriers are not supporting that device on their 5G networks. You will need to contact them for more help

Pixel 5

Mar 8, 2021

Google has to spend money to enable 5G on their phones with many carriers and without proper testing of any 5G device, no carriers will allow new 5G device to enter the network. And if the test fails Google has to fix issues in software that costs expense and work by google pixel team and if all the tests are successful and agreement is made only then an OTA files will be sent through Google OTA servers and 5G will be unlocked by Google. And your 5G will only work if u r in the coverage range of your carriers 5G on a condition that carrier frequency is also supported by google pixel and sim is also 5G capable otherwise u might need to change SIM card from your carriers.

The fact is:

1. Why google will spend money for your problems? Their aim to launch this phone is to earn money from you not spend it.

2. If you really want to enjoy 5G service in early stage, use apple, samsung or other popular devices. These companies have much efficient teams and they have already finished testing actually sometimes prior to the launch of 5G in your country. And they truly care about your product experience coz they earn most of their revenue from cell phones they sell. And they are well established

3. Google mainstream business is not a pixel phone, you might have noticed the kind of support in last few years they have and innovation where all other mainstream phones support 512GB storage as a trend while google is still on 128GB claiming they have best camera phone making u fool in a game like best camera but less storage... It leads to new business which is "buy more storage" and google photos will no longer support free storage of photos, it is clear what they are planning. You will end up paying more money if u buy a pixel phone.

4. If you had to buy pixel 5 phone why did not read details on google website before where it's launched which means those countries carriers have successful tests and all agreements done. Don't make this stupid mistake again before buying a costly phone.

Last edited Mar 8, 2021

Jan Wächter

Mar 11, 2021

5G has been activated in Switzerland (Swisscom) after a Android Update (187MB size) today

Lincoln Gary

Mar 16, 2021

No 5G still in China even after March update!!!

Ivy Charlotte

Mar 29, 2021

Is there any way to tell Google we are suffering the problem? It has been nearly half a year since the phone was released...

Woody Sung

Mar 29, 2021

Any update for Hong Kong ?

Sumaidaa

Apr 6, 2021

No 5G/Volte in UAE with April update Pixel 5

Sławek Owoc

Apr 12, 2021

No 5G/VoLTE in Poland PlusGSM operator after April update (pixel 4a 5G)

User 17105006669288217476

Apr 13, 2021

Also still missing for the Czech Republic (Vodafone CZ)

Pixel 5

May 8, 2021

Worst ever support from google and non professional behaviour. Every answer in this community by so called experts refer to the same answer "because it's not launched in your country so 5G won't work". As if they don't know 5G is a global 3GPP standard just like GSM/UMTS/LTE. If the radio frequency supports NR and the devices frequency matches it then the devices should latch on 5G. The only thing remaining is testing and getting the device certified in the carrier network of the country. The lazy resource of google is not willing to get the device certified in other countries 5G network.

The 5G is locked in the device and it can be easily seen through that #*#" code u can google it, NR flag is not active. The certification of device is a joint process between google and operator and if testing is successful the OTA will be released to activate NR. However the worst thing is that there is no timeline or even a clue whether there is any plan of finishing the certification process in other country operators where it's not launched.

They also did not give clear information on their website. They should have clearly mentioned that 5G will only work in the launched countries instead of making a story that understand the 5G network..

What a waste of money buying this phone having a 5G chipset inside but can't use it.

John Deng

May 12, 2021

I figured there will never be updates for HK, so I sold my Pixel 5 and bought a S21 Ultra. I'd encourage everyone in this thread to do the same. Google obviously doesn't give a stuff about its customers, or providing them a simple software fix for 5G. Also the Samsung has a better camera.

Martin O 3653

May 19, 2021

So they say 5G finally works on the Android 12 beta version on Pixel 5 and 4a 5G.

User 14386091216766636625

May 28, 2021

This is an old thread. But i have the same issue in Saudi. I will resell my phone and go back to Samsung. This should have been addressed by now or at least made clear to customers when purchasing.