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Google Pay Contactless Payments not working on Pixel 5
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1 Recommended Answer 81 Replies 100 Upvotes Is anyone having issues with Contactless Payments on a Pixel 5?
I set up my new Pixel last week and when I attempt to make a payment I get a message saying "That didn't work, Hold phone to terminal until you see a tick".
Before anyone suggests that I hold the phone differently please note - I have been using contactless payments for several years, on multiple phones (OG Pixel, Pixel 2XL), and know how to hold a phone to get a read.
Also please note the following troubleshooting steps have already been tried.
- Multiple read attempts with phone in different position and orientation (approx 20 attempts so far)
- 3 different cards from 2 x Banks (1 Credit card, 2 x Debit, Mixture of both VISA and Mastercard)
- 5+ different merchants each with a different brand of reader and payment service provider
- Deleted and readded cards
- Uninstalled and reinstalled Google Pay app
- Called both banks to check their logs - no payments have been declined on any of my cards and I can pay fine with the physical cards. The logs don't show the payment attempts at all from the virtual cards.
I have logged the issue with Google support and provided a Screen Recording of what happens and information on the messages appearing on the merchant teminals. Have not had a response since Saturday from Google.
Would love everyone's feedback on whether this is a wide spread issue or a specific problem with my new phone?
Any suggestions, other than Factory Reset, would also be appreciated.
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So I reset my Pixel 5 back to factory default and only set up Google Pay (had to call the bank for the 4th time to approve it - they love me) and my Google Pay is now working again!
I still have the option to restore data from my old 2XL but I'm hesitant to try it in case doing so breaks Google Pay again.
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Same issue and took the same steps as you to try and resolve it to no avail.
Few people report this problem on XDA forums as well
Few people report this problem on XDA forums as well
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I have the same issue with my 4a.
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Not working for me either. Multiple cards, multiple tries at different retailers, several phone power cycles. Pixel 5 in UK.
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Confirned. Not working on my pixel 5
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My new pixel 5 is not letting me pay either. I never had a problem in pixel 4 but having upgraded to the 5 because of battery issues on the 4, the new 5 having to be returned because it would randomly restart and now the second new pixel 5 not letting me pay I'm over it and would not recommend pixels to anyone!
Is there any solution to the pay issues? Is there somewhere else I can or should be reporting this problem to?
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