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Pixel 5 - Gap between screen and body 1 Recommended Answer 649 Replies 993 Upvotes
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Was wondering if someone could take a look at this.

There seems to be quite a lot of units popping up where there's a gap between the display and the frame/body. 

https://forum.xda-developers.com/pixel-5/help/assembly-problem-gap-screen-case-t4177669

 
I'm not the owner of the above thread but I do have the issue. 

Can someone from Google clarify the issue.

Is this normal?
Does this cause issues with waterproofing?
How/why has this happened on a £600 device?
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Mine seems to look the same and there are no issues resulting from it. 
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I have the same problem. What happened with quality of Google phones? I feel like Google don't care about pixels anymore. I'll have to back to oneplus.
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Understand that, but

Does this effect the waterproofing at all?
What are the chances it gets worse as time goes on?
Why do some devices not suffer from this?
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I'll escalate this and see what we can find out
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Thanks Scott
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I've got the same problem (i added some pictures), would be nice to know if this is something to worry about and a reason to replace the phone or if it's fine. To be honest it doesn't bother me too much as long as it is not an indicator for problems with the water resistance or other future problems.

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Mine has the exact same issue, and the gap - as you can see in the pics - is observable in the top left corner. Really sick and tired of this shitty QC on Pixel product. I'll contact support to request refund.
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Same problem with mine. Could this result from a swollen battery? Thinking about returning it..
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Same problem here.

Swapping over for another one in a couple hours so hoping that one will be okay. If not, and this is deemed "normal", l'm not sure I can tolerate a phone with poor build quality so will have to give this model a miss.

Fingers crossed as the device is really nice otherwise.

EDIT: New one has arrived and exactly the same issue. Original one received via courier from EE on 15th had gap issue, phoned EE yesterday to report and they agreed to send out a brand new replacement via courier the next day (today). This one is exactly the same with a gap in between screen and casing on left corner, not massive but noticeable if you look closely.

Really need a response from Google as contemplating returning it and giving it a miss, conflicted though as love the phone just not the gap...does it have an impact on the IP rating?
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Same problem here
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You can find man cases about this, see android-hilfe.de or XDA dev.
So i think these are not single cases.

By the way,  i changed my Pixel 5 cause the cam glass wasn't installed correctly.

So i think google shoud improve their QC
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Lots of buyers in Taiwan are talking about this same issue.
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Same thing on the upper left corner of my brand new Pixel 5. :-(


If Google can clearly state that it will not affect the IP68 rating, I could manage the comestic issue.
Otherwise it will be a refund for me...
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Same problem too
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Same problem here - when I spoke to Google support they said it must have been damaged on arrival.

Seems more like a defect?
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same problem here, not huge. But the space is bigger in the left corner than in the right corner
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Sounds very bad, hopefully the quality will be increased soon.
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Also have the same issue... Think I will return it.
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Issue only applies to the top left for me - top right looks totally fine.
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Had the same issue, I have sent mine back for a refund to amazon. A real shame as I was enjoying the phone :(
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I had a similar issue too on top left corner. We need to have informations from google on this ! 

The phone is still IP68 with that little gap ? I don't mind the tiny gap (I initially didn't noticed it until I saw this on a forum) but I need to be sure that the phone is still IP68.
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Another couple angles
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Yeah, same here, I can clearly see that on the right side of the screen it fits, but on the left side there is a gap between the screen and the body, already collecting dust. So this doesn’t seem like a one-time issue but a manufacturing fault? Someone from Google care to chime in?
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Same problem here too
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Same problem here too.
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Same problem here, just hope the phone remains water resistant and no further issues come from it.
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我的也是有細縫問題。

希望Google可以盡快出面說明解決方法
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I just pre-ordered this phone & a case. The release date is October 29th. Now I am worried and wonder if I should cancel. My pixel 2xl was spared from the screen issue back-in-the-day, but I'm getting tired of rolling the dice when it comes to these phones. I like the pixel phones, but it seems like every gen there is an issue :(
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Im not from Google, i do have a Pixel 5 (not unboxed it yet) but if its any conselation I had an iPhone 7 and 8 that had similar problem. It comes down to the rubber gasket used to keep the water out, meaning it cant be completely flush all round.
I used my iPhone in a pool and the ocean and had no problems.
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Ive got the same issue. Hard to tell on photo, but its also along the left side and top left corner. Worried Water resistance is affected, and also concerned that it could get worse as time goes on
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Better photo of the corner. Not as bad as some of yours on here, but still an issue.
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Same issue here, it's minimal but I've noticed since day 1 that dust specks seem to get in between the chassis and the display. Only happens on the top left side for me (at the selfie camera corner), all other sides are fine. 

I can even press the screen down at that corner so that it becomes flush, but once I release pressure the gap opens up again.

Hopefully it won't hurt the water resistance rating, but still very annoying that dust piles up there.

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So I have an update: Went to my local reseller (that I work for half-time) and we opened 3 other Pixels. All of them with the same issue. They are going to get in contact with Google about this as they obviously can't sell them like that. I'll post an update right here. 
I ended up taking the one with the smallest gap and heated it with a hairdryer and pressed it in place. Now it's kinda fine, gap still visible but very small. Waterproofing though no idea..
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I have the same problem also the SIM ejection tool it came with bent the SIM tray and now they say my warranty is void. Google need to fix this 😔
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Thanks for the reply Kris.

That makes sense I guess? It's the most logical answer we've had so far anyway! Hoping that is the case.

Edit: Thanks for the reply Johannes. That's an interesting point you've mentioned there
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dusts is even collecting already on those gaps on those pixel 5
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Same problem here
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Same problem in france, i hesitate to send back the product ... But i don't know if it's normal build, perhaps ...
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Same here, the top left corner is where it's most prominent. I can fit a finger nail in the gap and when I do so I can see it lift slightly suggesting that corner is not adhered properly.
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My phone is like this too not quite as bad as op but a gap is there I can push paper in.

Google needs to get their act together the pixel stand doesn't work properly either with the 5 if you enable keep screen off when dark it turns the display on still for notifications and then keeps the display on.

Google keeps sending me replacement stand instead of admiting it's a software issue affecting me and GF phone also found other people with issue.
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Damn, that's some really bad news.
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For those asking about the IP68 rating - manufacturers won't ever replace a device because of water damage, no matter what rating it has. 
For me that top left corner had the same issue. The gap was so big that it was obvious water could make its way through. The adhesive between frame and screen just didn't stick. Let's assume the issue is quite common.. I personally won't have my device replaced for now. Maybe once Google figures this out I'll request an RMA. Until then I'll make sure to not expose my phone to heavy rain etc.
For now, I achieved somewhat of a seal by pressing screen and body together for longer periods of time. Maybe heating the adhesive up would help if someone wants to attempt it too.
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Google Sage green and exactly the same problem. Got it in Carphone warehouse.
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If my pre-order comes with this gap I'm going to fully return it and not look at Google's phones ever again. This horrible Quality control abuse has been going for far too long.

No reason why a phone in 2020 should have a gap that big between the frame.
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Any updates from Google? Mine too has it but I would say only in the corner where the camera sits, should I try and send it back?
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I have the same problem. I can see dust in there already.
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Same here, not that it is really a problem for me as I wasn't planning on throwing it in the water anyway. Let's hope Google responds quickly.
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I would try to put some heat with a hair dryer and firmly push the screen back to close the gap for about 1 minute. This seems to be an assembly error. But, I'm a D.I.Y guy and that's me... Of course I believe the buyers with faulty devices deserve a brand new unit as it's their right.
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I noticed a couple of small dust particles get trapped between the screen and the body along the top edge a couple of days ago, but otherwise mine has mostly been ok. I don't know whether there's a gasket inside keeping it water resistant, but the screen definitely does not sit completely flush against the chassis so I'd be worried if there wasn't.
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I've just noticed the tiniest gap in the top left corner near the front facing camera. Barely noticeable, but I have a feeling that putting on a case may contribute to it.
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Didn't notice it when I received it five days ago but it looks like I'm a member of the Club too...
I will not return it for now as there is a huge probability to get the issue on another phone, but I'm looking forward for news from Google.
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Crap. I upgraded my 3 XL to the 5. Hope I don't get a defective one..otherwise I might just switch to samsung or oneplus.
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I had this issue. I could run my fingernail between the screen and the body. Thought it was the design. Phone fell out my pocket yesterday after 24 hours of receiving it. Screen smashed! 

One drop from about a 1m and the screen smashed! Never damaged a screen before on older phones, even after a few drops. 

This problem is effecting the durability, do be careful with your phone!
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Just received & unboxing... kind of disappointed...@@"
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希望Google快點出來解釋說明,我沒辦法接受這種問題的存在,細縫將會累積灰塵。
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Same problem here, please address this Google
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Anyone with a pixel 5 should return it now. This is a manufacturing defect and it's likely to affect the waterproofing of the phone. This should be picked in QA. It's ridiculous that Google wants to sell us this device. I invite everyone to look elsewhere and not only stop buying pixel but stop using Android. This is not serious. It's a very basic defect that proves how many corners they've cut on the engineering side.

I'm returning mine as of today despite no gap. It might happen at any point due to poor design and engineering.
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I also have the same issue on my black pixel 5. Waiting to hear back from support.

My Android Pay is also not working since switching from 2XL to 5. Have activated with my bank twice but still no joy. Any other reports of Android Pay not working on Pixel 5?
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received mine in germany last thursday...i only noticed the gap when i saw the article yesterday... yes i also have a gap... its small but enough to insert a thin paper...
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Some users reporting that it might be due to defective batteries already swelling. As I said before I urge everyone to return it now.
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I have exactly the same issue.
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I just recived mine from Amazon UK. I can see a little gap between the aluminum and the upper part both sides right and left, but I am not sure If it is an issue. Should I return it or it is normal?
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Same issue here. Right after unboxing can see the panel gap at the top left corner, and it already has some dust in the top side under the screen edge.
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Here is the gap on the left side of my pixel 5 between the glass and the frame.
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I also have the tiniest of a gap.
Gotta say that it doesn't bother me since I didn't realise it before reading the first article about it, as long as there is no long term problem or a problem with the water restistance I don't mind

Oh and my Google Pay works just fine.
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Received mine yesterday. I have to say I wouldn't have noticed the issue if it was not for this thread going around on 9to5google and other sites. I'm probably minimally effected by this. Would nevertheless be good to know if it is influencing the IP rating and possibly future bigger gaps during daily usage. Attached a picture of my sage green version from Germany's Google store. 
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Same issue here. Got the Pixel 5 from Google Store. Little gap on the top left side and along the whole left side of the Phone. Little dust particles already inside the gap. Asking me about Google's QC Processes.
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Same problem with Sorte sage model too
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