We’ve had a chance to investigate units from customers and, combined with our quality control data from the factory, we can confirm that the variation in the clearance between the body and the display is a normal part of the design of your Pixel 5. There is no effect on the water and dust resistance or functionality of your phone. We will work with customers on an individual basis to address any concerns they may have.
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I have the same problem. What happened with quality of Google phones? I feel like Google don't care about pixels anymore. I'll have to back to oneplus.
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Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
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I've got the same problem (i added some pictures), would be nice to know if this is something to worry about and a reason to replace the phone or if it's fine. To be honest it doesn't bother me too much as long as it is not an indicator for problems with the water resistance or other future problems.
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Mine has the exact same issue, and the gap - as you can see in the pics - is observable in the top left corner. Really sick and tired of this shitty QC on Pixel product. I'll contact support to request refund.
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Swapping over for another one in a couple hours so hoping that one will be okay. If not, and this is deemed "normal", l'm not sure I can tolerate a phone with poor build quality so will have to give this model a miss.
Fingers crossed as the device is really nice otherwise.
EDIT: New one has arrived and exactly the same issue. Original one received via courier from EE on 15th had gap issue, phoned EE yesterday to report and they agreed to send out a brand new replacement via courier the next day (today). This one is exactly the same with a gap in between screen and casing on left corner, not massive but noticeable if you look closely.
Really need a response from Google as contemplating returning it and giving it a miss, conflicted though as love the phone just not the gap...does it have an impact on the IP rating?
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