This content is likely not relevant anymore. Try searching or browse recent questions.
This post is a trending issue.
Pixel 5 - Gap between screen and body 1 Recommended Answer 633 Replies 959 Upvotes
Was wondering if someone could take a look at this.
There seems to be quite a lot of units popping up where there's a gap between the display and the frame/body.
https://forum.xda-developers.com/pixel-5/help/assembly-problem-gap-screen-case-t4177669
I'm not the owner of the above thread but I do have the issue.
Can someone from Google clarify the issue.
Is this normal?
Does this cause issues with waterproofing?
How/why has this happened on a £600 device?
Details
Recommended Answer Recommended Answers (1)
Recommended Answer
Most Relevant Answer
Hi Pixel Community,
We’ve had a chance to investigate units from customers and, combined with our quality control data from the factory, we can confirm that the variation in the clearance between the body and the display is a normal part of the design of your Pixel 5. There is no effect on the water and dust resistance or functionality of your phone. We will work with customers on an individual basis to address any concerns they may have.
recommended this
marked this as an answer
Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Most Relevant Answer Most Relevant Answers (0)
All Replies (633)
Recommended Answer
Most Relevant Answer
Mine seems to look the same and there are no issues resulting from it.
recommended this
marked this as an answer
Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Recommended Answer
Most Relevant Answer
I have the same problem. What happened with quality of Google phones? I feel like Google don't care about pixels anymore. I'll have to back to oneplus.
recommended this
marked this as an answer
Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Recommended Answer
Most Relevant Answer
Understand that, but
Does this effect the waterproofing at all?
What are the chances it gets worse as time goes on?
Why do some devices not suffer from this?
recommended this
marked this as an answer
Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Recommended Answer
Most Relevant Answer
I'll escalate this and see what we can find out
recommended this
marked this as an answer
Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Recommended Answer
Most Relevant Answer
Not true Dimitrios. Apple customer service is incredible and the quality control and build quality is significantly better than Google in my experience. I am still trying to return my P5 for a refund and the case has been open with them for nine days now. Everyday I follow up and I am told they are still working on it. In contrast I had to return one of the iPhone 12 models (no fault with the device) and even though that particular handset was outside the 14 day return period (day 19), they still arranged the pick up and refund with no issue at all. I have mainly used Android devices however I have to say Apple do provide much better support and the build quality is also much better.
recommended this
marked this as an answer
Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
This question is locked and replying has been disabled.
Link to post
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
This reply is no longer available.
Badges
Some community members might have badges that indicate their identity or level of participation in a community.
