Oct 1, 2020

Headphone problems since Android 11

Since updating to Android 11 I've noticed the buttons on my wired Google headphones (the ones that came in the box with the phone) have stopped working. No longer can I pause or play audio or correct the volume. Anyone have any thoughts to resolve this? Thanks.

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Device Performance,Google Pixel 3

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All Replies (5)

Julian Pleines

Oct 2, 2020

For me and my Pixel 2, the same ist true since the Android 11 update. I found out that the Assistance (long pressing the middle Button) still works. Often, pausing audio works once after unlocking the phone. After, it stops working again. Bummer! Even the notification information (long pressing volume up) stopped working for me with the unlocked phone.

Penelope R.

Diamond Product Expert

Pixel, Android and Accounts.

Oct 2, 2020

I've just tried my own headphones with the P3XL (Android 11) and all is well. Firstly try a couple of restarts but if unsuccessful, please try restarting the phone into Safe Mode where all third-party apps are disabled. This would help to discover whether an app you have installed is the cause. If the problem is not evident while in SM, you will need to isolate and deal with the culprit accordingly.

Regards, Penny

Hendrik Horstmann

Oct 3, 2020

Same happens on Pixel 4a, it even activates the deactivated Assistant when pressing the button

ChrisNeill1968

Original Poster

Oct 11, 2020

Thank you. Unfortunately nothing has been remedied by working in Safe Mode. And not really sure what "you will need to isolate and deal with the culprit accordingly" actually means. But thank you.

Jen122

Oct 11, 2020

The same thing is happening with my Bose wireless headphones. The pause no longer works, and most annoyingly it just stops playing on my headphones but keeps playing silently on my phone. It does this with multiple different apps I've tried. Restarts don't fix it nor does safe mode.