This content is likely not relevant anymore. Try searching or browse recent questions.
Pixel 3 Camera Shake - Broken? 0 Recommended Answers 12 Replies 60 Upvotes
The rear camera shakes basically all the time. Recorded video turns out flickering and pictures are not as sharp as they should be.
I have tried different settings and clearing the camera app to defaults.
Video of the phone exhibiting the behaviour: https://youtu.be/Y_wRNGdeV4w
Is this a hardware fault with the optical image stabilization?
Hate to have to send it in ;(
The phone is 2 weeks old.
Details
Recommended Answer Recommended Answers (0)
All Replies (12)
Recommended Answer
I'm having the exact same problem with my Pixel 3.
It was never dropped or something, and without any apparent reason, started to have such glitches.
The camera shakes more in a low light environment, and now I just can't make any kind of video, using the original camera app or other apps that use the camera.
I've already tried:
- Reset the phone several times;
- Run it in Safe Mode;
- Restore to factory settings;
One note here, I was using the Android Q Beta 3 when this started to happen, so I thought that was related to the beta OS, but after reverting to the latest stock/stable version, the issue continues.
So it seems to be really a hardware problem.
I brought this phone on an international trip, and here in Brazil, there is no Google Store or similar, how can I proceed in this case?
recommended this
marked this as an answer
Helpful?
Recommended Answer
Hi guys,
Yes, that camera shake sounds like a hardware problem with the rear camera's autofocus / optical image stabilization mechanism. You'll need to get in touch with Pixel Support in order to arrange for a repair or replacement.
Support is unfortunately only available in countries where the Pixel 3 is officially sold:
If you're not currently in one of those countries then it may be best to see if a friend or family member in one of those supported countries might contact support on your behalf. Otherwise you could use a VPN hosted in a supported country to connect with support and try to work something out.
Good luck,
John
recommended this
marked this as an answer
Helpful?
Recommended Answer
Happens to me constantly. Worked fine for months. Maybe an update killed it. Every 2 seconds or so the image goes all wavy
recommended this
marked this as an answer
Helpful?
Recommended Answer
Having the same exact problem. Seems like too many people reporting this to be a hardware issue. Sounds more like a software problem.
recommended this
marked this as an answer
Helpful?
Recommended Answer
Just noticed a post elsewhere about this issue, and the poster mentioned that there is a noticeable clicking sound when you move the phone, like something is loose in the camera itself. While I thought it might be software related, it seems now like this is a widespread hardware issue.
recommended this
marked this as an answer
Helpful?
Recommended Answer
Same issue with my pixel 3. Even while recording a video of a static object and being as stable as possible, the video shakes every few seconds.
recommended this
marked this as an answer
Helpful?
Recommended Answer
Same here with my P3 bought in Japan. From researching it seems to be a hardware problem with the OIS. I submitted a request for support to contact me more than a 2 weeks ago but have yet to hear back. I guess now that the warranty expired while waiting I might be SOL for support.
recommended this
marked this as an answer
Helpful?
Recommended Answer
same problem. was ok (well apart form the microphone not working during the first 10 second of a call using the loudspeaker). Now the OIS intermittently glitches during photos and video.. Had about 9 months before the problem started. So many people with this issue now it seems, google really should make an official statement about it.
Last edited 11/10/19
recommended this
marked this as an answer
Helpful?
Recommended Answer
Eu também estou com esse mesmo problema ..
recommended this
marked this as an answer
Helpful?
Recommended Answer
Yup. Same issue here. Google needs to step up to the plate and admit faulty hardware/software. I've babied this phone for the three months I've had it, and camera wobble started at the 30-day mark. That, unfortunately, coincided with my arrival to Iceland- so many photos and videos out of focus and generally terrible. Google support's solution? They want to replace my new phone with a used one! Terrible. This will be the last time I buy a Google product.
recommended this
marked this as an answer
Helpful?
Recommended Answer
Hello everyone,
I was having the exact same issue as you do. Unfortunately, this can only be fixed by a phone replacement or camera repair.
I've sent the phone to the same store where I bought it, and in two weeks I was able to get my phone back, with the camera module replaced, same phone, just with a new camera. As far it goes, I'm using it for about 1 week now, already updated to the latest version of Android and Camera App, it's all working just fine.
It is sad that such an important piece of a Pixel phone is broken that way, but the fix is really just a replacement. Mine was under warranty, so, it was super easy to get it repaired.
recommended this
marked this as an answer
Helpful?
Recommended Answer
I have the same problem. Did someone resolve it? What Google support sais? How to act if I don't have their service in the current country?
recommended this
marked this as an answer
Helpful?
This question is locked and replying has been disabled.
Link to post
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
This reply is no longer available.
Badges
Some community members might have badges that indicate their identity or level of participation in a community.
