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Pixel 3 Swollen Battery 2 Recommended Answers 179 Replies 310 Upvotes
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I bought this Pixel 3 in Nov 2018. The device is out warranty but under the device protection plan. The back of the phone is popping off because the battery is swelling. I am not sure when it started to swell because I am using a phone case. I accidentally took the case off today and noticed the swollen battery. Glad it didn't explode or caught on fire while I was sleeping. Google should do something to solve this ASAP. I am seriously considering switching to an iPhone.
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I'm about to follow your advice for the same problem. What typically happens?
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I have the same issue, the backside started to pop a couple of days ago. Phone bought in October 2018.
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Same here guys.

Just as I posted in another thread, earlier today I took the case off and noticed the same thing. I had to keep using the phone to get in touch with support. They very quickly wanted pictures, chat got transferred to another support person, and within 1.5 hours had a shipping label. The whole experience sort of sucks, but I think they might be in damage control mode.

I also noticed that there are more and more posts about bloated batteries, so it's just a matter of time before they start blowing peoples legs off, and setting houses and cars on fire. From what I saw, battery debacle cost Samnsung 9.7 billion dollars. It doesnt take a lot of imagination to see Google trying to quickly and quietly get these bloated batteries out of peoples hands.
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I'm in the same boat and chatting with THREE different agents over the past hour about this. This was my first google phone and I LOVED it. So disappointing to know this is happening to so many people.
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I just spent $105 to replace my  swollen battery. The phone was one month out of warranty and google wouldn't help me. Absolutely frustrated with this whole situation.
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Wow, guess I am part of the club now. The back of my Pixel 3 is bulging at the seam near the power/volume buttons. Of course since it's Google there's nowhere nearby to repair it quickly - I'll either need to wait for a repair shop to order the battery, or send the whole phone somewhere. Which I would even be okay with, but I'm going out-of-town next Monday, so I guess it won't be with my Pixel 3. Bleh.
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I wish this was a club I hadn't gotten an invite too, but I as well am having this issue. I noticed a few days ago that the Phone case buttons weren't working quite right, and popped it off to see a 1-2mm gap due to a swollen battery...
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Hi Chris W.  I found a reputable local repairer whose shop is currently closed owing to Covid-19.  He has a Facebook page advertising a collection/repair/delivery service.  He collected my 3XL in the morning and returned it fixed in the afternoon for a charge of £40 ($49.45). You could try searching for similar in your own location - there are likely to be quite a few repair shops looking for work in the current climate.  I couldn't, in all conscience, risk blowing up a postman by putting a dodgy battery in his bag.
 
Regards, Penny
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Thanks for the advice, Penny. I've already been in touch with a local repair shop and will be taking my phone to them today for battery replacement. It costs $110 through them, but that was also the estimate if it was repaired by Google directly.

I am still a bit disappointed that the battery became swollen at all. My son has my old Pixel 2 and it's still working well to this day. I suspect the wireless charging is maybe causing the Pixel 3 battery to get too warm. But I've also received notifications about the phone getting warm when in my car and charging with a standard cable, so I don't know. Hopefully this replacement battery can last me until my phone is eligible for upgrade in a few months.
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Hi Bessiq.  I'll admit it was a bit of a shock when I removed the case to find the back was popping off!  I immediately went into panic mode and put the phone into my rear lobby that has a concrete floor - I'm pleased I didn't drop it in a bucket of water. 
 
I was pointed in the direction of the local repair shop's F/book page, phoned the number and that was that. I was really surprised how inexpensive it was and, hopefully, it will be another year before I need start checking the battery again.  Of course it shouldn't happen but I wonder if it really is caused by wireless charging alone.   I've had wireless chargeable devices in the past and have never experienced battery problems, not even excessive heat.  My Nexus 7 2013 still charges perfectly well wirelessly. I've been using the Pixel Stand with my P3XL and have never noticed heat, it would be interesting to know just how many people experiencing battery swell have been using the stand.
 
Regards, Penny
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Guys, I dont think this issue should be isolated to the forum. If you have twitter accounts or other social media, tag google i them post pictures of your bloated batteries, and demand a free repair.

For 1, this is a violation of reasonable expectation. The battery should NEVER bloat or pose a risk to physically hurting you.
2 - Publicly posting this info will make it easier for lawyer to find you when the inevitable class action lawsuit gets filed, so you can easily get a refund for the repairs.
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Same here. Bloated battery causing the back to pop open. Pixel 3 XL is 18 months old (bought nov 2018). Google refuses to fix it and says I'm on my own.
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Same here, apparently my warranty ended in March 2020. Purchased in 2018. Back is swelling apart. I have Verizon and I also purchased the total protection plan. They went me to pay $199 for a deductible!! What a joke
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I'm having an issue with this too. My Pixel 3 XL is starting to bulge by the power and volume buttons.
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I am also getting this issue.
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I also had this issue with my 3XL but would not consider posting it off for repair/replacement owing the possible danger involved.  I found a local, reputable repairer who was offering a free collection service.  He picked up my phone in the morning and returned it in the afternoon.  The battery replacement cost me just £40 which I consider extremely fair and a good deal cheaper than it would have cost me having to wait until the Covid-19 lock-down finished before travelling up to London by train and hanging around all day waiting for the phone to be fixed.
 
I hope that the powers that be will note this thread and perhaps investigate the reason why this has happened. I'm quite expecting similar to happen 12-18 months hence.
 
Penny
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Wow,  it just happened to my Pixel 3.   Super scary.
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I had the same issue with my Google Pixel 3. More than a month ago, I had noticed that the phone would not sit in the wireless charger without falling. The reason it fell out of the cradle was that the battery had swollen, and had changed the shape of the phone. I hadn't taken it out of the protective case - so it took me a little while to figure it out. Finally, I did and I contacted support and sent pictures to confirm my story. Fortunately, all of this happened before it has blown up.The battery was swollen and the phone was getting very hot when in use. It is about 18 mos old - so it was out of warranty, but not an old phone - especially given its original cost of roughly $1000. I did get a one time warranty exception after providing photos of my current phone. Have not received the replacement yet - but this seems to be an issue and at least Google handled it professionally with the exchange for me.

Update: I got a refurbished Pixel 3 within 4 days. I was so excited to get it started, and converted all my data easily. I made a call, and the screen went black. I could not use any features on the phone. Then, I couldn't turn it on or off. I thought it could be a fluke. Tried it again - same situation.. Then screen stays black. So, it is a defective item. I am not sure I will replace with another Pixel. The original phone I had has a battery that is now swollen so much that the casing has separated ALOT. I think it is going to incinerate itself, so am scared to leave it on. So, now I have no working phone. This is such a bummer.
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Same with my Pixel, battery bloated right after warranty period ended. Found my old iPhone 5 in a shelf, works like a charm. No more Google phones.
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I realized my battery was swollen after reading another thread about wireless charging issues.  I was having the same issue and another user stated their battery became swollen.  I've been using phone cases since I first purchased my phone and did notice the volume and power buttons were no long aligned, but assumed it was the case that somehow became warped.  I took it off to check, and sure enough, my batter was pushing the back of the phone out, mostly on the volume rocker side.  Bought my phone from the Google Store in Oct 18 so it was out of warranty.  I contacted support and told them about my battery and they gave me a one time exception.  It's a nice gesture, but reading through these threads I'm seeing this is a much bigger problem then I thought.  I've always bought Pixel phones, all the way back when they were Nexuses, and this is the first phone with this battery problem.  I'm really reconsidering staying with Google after this.
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Just got off the phone with an Assuriant tech and they said there would be a deductible of $129 to fix Google's problem. I have a Pixel 3 XL (paid $899 and $129 for preferred care). The phone is little used, never dropped, and hasn't ever left my house (check diagnostics accelerometer and GPS can confirm).

This isn't accidental damage. This is a bad product and should be recalled. I think I'll just wait for the phone to explode and then file a lawsuit.
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Hi Jarad.  Were you not able to obtain a replacement phone?  Did you contact Google 1:1 support to report the swollen battery?  I recently had the battery replaced on my 3XL by a local repairer and was charged just £40 (collected and returned).  I didn't want to risk sending it anywhere by post.
 
Regards, Penny
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The phone was so swollen, the case had separated and it needed more than a battery to resolve. After two tries, I got a working refurbished phone from Google. However, even though I returned the phones (1 original and one nonworking refurbished) they did not seem to record it properly even though I had FEDEX confirmation of receipts. So, I have been charged $900. I am awaiting a credit for the returns, and I had to contact support repeatedly to resolve. Nothing has been easy on this.
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I purchased my Pixel 3 used from [name of auction site redacted to comply with community policy]. When I got into the support chat I referenced this thread. They transferred me to a T2 rep who has offered to replace the device even though I bought it used and it's out of warranty. Definitely in damage control mode.
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I started the process of reporting a bloated bulging battery/overheating / battery drain issue with my Pixel 3 last night. I've granted them permission to access the data they need to for customer service. About how long did folks that had their phone replaced out of warranty have to wait for resolution? 

Side note, I'm so very grateful I stumbled across this thread and others because I was mystified why a phone I loved so much suddenly became unusable and it was so frustrating because I loved my OG pixel.
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I'm glad I found this thread. My pixel 3xl, bought October 2018, also ran into the same problem. Contacted support and they're doing a one time exception - since it is outside of the warranty period - replacement.
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Hi everyone I hope that you are staying safe
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Same here. Do we have an official answer from Google? Mine started a month ago. I thought it was because I dropped it. But your photos look identical to mine.
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Same. I noticed about two weeks ago the buttons were difficult to use. Yesterday we swapped phone carriers, so I had to take phone out of case to exchange Sims. That's when I noticed the separation. In contact with Google. Phone has never been dropped, still use original charger. 
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Just noticed the same issue with my Pixel 3 today! WTH Google?
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My phone was not charged this morning. I ended up taking off the case, and the phone is separated at the middle.  I never heard of this term bloated battery. Purchased Oct. 2018
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My phone has been in a case since the day I bought it. When I set it down yesterday it kind of wobbled on the table which I found odd. Flipped it over to see the back of my phone shattered (I have a clear case). Once I took off the case I could see that it shattered becuase of swelling from the battery. Ill contact Google, but if they give me the run around this might be the last Google phone I ever purchase.
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I have this problem to and went through same experience as above.  It sucks I have to send phone back and wait 5 days.  One thing I wanted to add is I recently used the Pixel wireless charger a bit more.  I am wondering if this caused the issue.  I purchased the phone in Jan 2019 and it was out of warranty.  At least Google is willing to ship me a replacement as a courtesy.  I am happy Google is willing to help me out here even after warranty expired.  That being said, I'd certainly expect the battery to last longer than 1.5 years without swelling.
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I just had the exact same experience, unfortunately.  Volume buttons on the case weren't working right, pulled the case to see if I had something under it... right side of the phone is separating and looks quite alarming.  Speaking with Google right now about it.
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I have a pixel 2XL that is under 2 years old(bought it new) that is running into the same problem and device support just went in circles for a week and told me to go to a ubreakifix. I mean if a device can't even stay physically intact for 2 years it's either a design issue or a build issue. I like the phone but if other phones in the pixel lines is running into this I don't think I can trust this brand? Or is this just normal for smartphones now adays?
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I contacted Google Support chat about my Pixel 3XL with a swollen battery. When I linked them to this post they escalated my case to T2 who asked me to send them some pictures. Then they asked me to return the device and provided a label. A few days later I received a new Pixel 4XL.
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Contacted Google FI for this issue of battery swelling. It was not as bad and glad I saw it early since I regularly clean my phone due to Covid19 so I can tell this was very recent. Interestingly, I mostly put my phone on the Pixel Stand. I'm curious if everyone was wireless charging as well as I found some links on this issue. EDIT: Purchased mine directly from Google FI on launch of the Pixel 3 (XL) back in 2018. EDIT2: I was bummed when I found the swelling but overall still love this phone. It's just a hassle. As for the wireless charging, it's entirely speculation and I feel like this overheating was caused by an system update which is scary because I'm getting the same phone as refurbished and hopefully it won't happen to that so currently avoiding wireless charging for now.


  1. https://www.reddit.com/r/pixel_phones/comments/hyggrm/swollen_battery_was_in_perfect_condition_always/
  2. https://www.reddit.com/r/GooglePixel/comments/cleyjs/experience_regarding_google_pixel_3s_warranty_in/ewvygr1/?utm_source=reddit&utm_medium=web2x&context=3
  3. [Where I initially found other users experiencing the issue] https://www.reddit.com/r/GooglePixel/comments/hgx7n0/goodbye_pixel_3_xl/fwdzq28/
  4. [Pixel 4XL] https://www.reddit.com/r/Pixel4XL/comments/ib7wt1/pixel_4xl_discontinued_battery_swell_wireless/
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Similar experience for my Pixel 3. Woke up today to a very swollen battery. So swollen, the back panel is close to coming off. Got so worried and scared because what if it did blow up while I was asleep? Where can I report this? Just finding out now that I'm not the only one who had similar issues. I don't think this is okay and is very dangerous. I bought the unit Nov 2018, is this a batch thing?
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Hi Tana.  I had a precisely similar experience earlier this year so I know how frightening it can be.  I didn't dare risk posting off my P3XL so I contacted a local, reputable repair shop and had the phone collected, the battery replaced for £40 and returned to me on the same day.

In your case, please contact a Google Support agent via the Contact Us link at the bottom of the Help Centre page. Although telephone support is currently unavailable owing to the disruption caused by Covid-19, you should be able to request assistance via email or live chat.  The agent should be able to advise you how to proceed safely.

Regards, Penny
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Thanks, Penny. I have penned them my concern 6hrs ago and haven't gotten any response yet. Apart from resolving this particular problem with my unit, I'm really hoping Google can give light to this issue. Why is this happening to many Pixel owners? What are they doing to make sure this doesn't happen again to many others? I hope they address it now and not when something much worse happens, like one phone blowing up and causing someone harm. This shouldn't be ignored.
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Hi S Tania.  Hopefully those tasked with looking at this issue have already determined the cause and ensured it won't happen again. There will be delays in responding to emails as Covid-19 is currently playing havoc with communication - so many are working from home but if you don't hear within a couple of working days, please follow up your email.

Keep in touch.

Penny
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Yup, got in touch with support via chat, and they've got a refurbished replacement on the way to me now, hopefully it will be here by Tuesday.  Really easy to work with, they swapped it out even though the warranty was technically expired.
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Had same issue. They want me to mail the phone back for replacement but I am pretty sure mailing a phone which has a damaged lithium battery at risk of exploding is a bad idea. I just bought an iPhone and switched from google to. P.S. If your phone blows up and causes you harm, google is liable under products liability so make sure you get an attorney, especially if you notified them of the issue and they did not take steps to remove their dangerous phone from market.
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Just realized I didn't come back and update but I was escalated up the customer service tech support ladder immediately. After providing a description of what was occurring and photos of my device from different angles, they approved a replacement even though I was out of warranty. It shipped really fast! I'm hopeful that this problem doesn't occur again. Maybe it was a glitch with the handset batch that we all received? At any rate, I had already pre-ordered the P4a, which for now is sitting safely unopened in its box- at the ready. As I stated before, I wasn't ready to upgrade yet but felt like I had no choice when my phone went pear-shaped. LOVE my Pixel 3.

If you haven't already reached out and described the issue you are having with your phone swollen battery, please do so! It seems that Google wants to make this right and make sure that nobody gets hurt. Excellent customer service, I'm happy to keep supporting this company. Cheers!

Jena C.
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I reached out to Google store and they sent me a replacement right away. 

However, this one tends to overheat while charging so I am contemplating to switch to a Samsung phone after a trade in.
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I'm having the same issue with my phone. First, my camera's autofocus stopped working and now it looks like it's about to explode. I've tried going to the Contact Us portion of this site, but the only option I'm finding to directly contact them is through Twitter, which I don't use. Is there a better way to reach out to them? Or should I just go get a new phone, that isn't made by Google?
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Hi Cody.  Using the Contact Us button on the Help Centre page, you should be able to choose between email and live chat support.  Telephone support is currently unavailable owing to Covid-19 disruption. Yours is the first time I've read that only Twitter help is available and if you're unable to contact Support in the normal way, then there's really nothing else I can suggest. 

Are you currently in a location where the phone was officially released?  If not then that could be a reason why support is unavailable to you.

Regards, Penny
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I would suggest charging your phone at a location where there would possibly be a higher voltage of electricity currents through an out let as well as literary sence to enhance the phones overall wellness.
Such as a designated charging station, a wifi hub, cafe shop etc.
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What's to say? ... one more to the pile. Glad I was around to take it off the charger and not catch fire. 7 months in service - let's see how Google responds. Expectations are pretty low. They have a dangerous product they are now well aware of ... and doing very little about.
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My pixel 3 purchased in November 2018 has alsl developed a battery bulge. I'm waiting for support to approve a replacement.
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Replace the battery yourself or take it to a shop. This has happened to me again on the Pixel 3 XL my first Pixel 3 XL the same phone exactly with exactly the same problem was replaced by Google. I won't go thru that again.  I'll just replace the battery myself with OEM Parts purchased online.
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Purchased my phone in November of 2018, and is no longer under warranty and just noticed my phone started bulging a few days ago so much so the entire back is coming off making the small crack I had much worse. Took it to ubreakifix to get the cover replaced and was told the battery was bloated. Currently waiting for them to finish the repair when I happened upon this thread. I’m bit frustrated as now I’ll be out nearly $200 for both the back cover and battery even though this seems to be a Google issue that is happening to a majority of its customers. I was considering switching phones once I’m eligible for an upgrade and after reading all of the complaints, I definitely will since this should’ve happened in then first place.
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Who/where do I get help for a Pixel 3 swollen battery?
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Hi Mike.  You can contact Google Support via the Contact Us link at the bottom of the Help Centre page HERE.  Telephone support is not currently available owing to the Covid-19 disruption but you should be able to choose from either email or live chat assistance.

Regards, Penny
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Same thing happened to my Pixel 3, purchased in December 2018.
Since my Pixel 3 was still under warranty I contacted support and they were pretty fast at getting me a replacement order, problem is the replacement unit was going to be a refurbished Pixel 3.
I told support that I was not going to accept a refurbished Pixel 3 as replacement as I read this thread which shows refurbished Pixel 3s might not even be in working order, and that if there was nothing possible for them to do about it then I would have followed user Penelope R's advice and get my phone repaired at a local repair shop.
Support's answer to this was quite patronizing, and I ended up paying 80€ to get my phone repaired at a repair shop which collected/delivered my phone via courier.

Still don't understand how could someone ever think I would trade my perfectly working Pixel 3 with a busted battery for a phone which might not even be working and which is likely to have the same battery problem in the near future, sounds totally like a scam.
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I had the same problem. I purchased my Pixel 3 in October 2018 from a Verizon store. Around March 2020 I noticed that it started sliding off the Pixel stand. Since the phone has a Google case, I wasn't aware that the problem was that the back had started bulging because of the battery. Then the Pixel stand stopped charging my phone, but it still charged rapidly from the cable. After doing some sleuthing on the web I discovered (as everyone else here has) that there is a problem with batteries starting to bulge. I contacted Google Support, and although my phone is out of warranty, they replaced it for free with a refurbished one. Since I had to send them the old phone before they'd send the new one, I was without a phone for 6 days. I wish they had sent the new one first. It would have made it much easier to transfer apps and data. (I would have been willing to have them post a temporary charge on my credit card to ensure that I did, in fact, return the old phone.) But I'm glad that the phone was replaced. I used the SIM card from the old phone to reconnect with Verizon on the new one.
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I have the same problem
I need some assistance to have it fixed
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Hi Jose Adelbert.  You can make contact with Google Support via the Contact Us link at he bottom of the Help Centre page HERE.  Please check through the posts in this thread and be mindful that you may receive a refurbished phone that may have the original battery.
 
Regards, Penny
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I was upgrading my Pixel 3 XL today to Android 11, as I pick it up to restart the phone the battery has swollen up and popped up the back of the phone.  Never had a problem with it before today.
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The same thing happened to me and my Pixel 3. I have a replacement coming, but it it very odd that this seems like a common issue for Pixels about that age.
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Hi Ruthanne.  That's exactly where my own P3XL burst open.  Please be careful how you handle it and put it somewhere safe.  I'm sure it will be perfectly fine but I read THIS when it happened to me and went in to panic mode. :-)  I didn't like to post the phone in that state so just got a local guy to replace the battery at very reasonable cost.
 
Regards, Penny
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Exactly same problem here with Pixel 3 XL.  Swollen battery.  I think the class action lawsuit is waiting to happen just like Samsung few years ago.
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I have the same issue. I struggled with battery issues for two months but never actually noticed the back cover opening as I always used a case on my phone.
I never tried the wireless charging so the issue is not caused only by wireless charging.

Luckily my phone is still under warranty and Google has accepted to provide a replacement for the faulty battery. 

Thanks for great customer service (although it took a while to get ahold of someone because of the pandemic!) 😉
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I've had the same problem, got a replacement. Seems like now my phone is dying at 50 percent (going straight to 0). This is ridiculous.
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I have the same issue with my phone. Is this dangerous?  Is the battery likely to leak?

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