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Pixel 3 Swollen Battery 2 Recommended Answers 150 Replies 262 Upvotes
I bought this Pixel 3 in Nov 2018. The device is out warranty but under the device protection plan. The back of the phone is popping off because the battery is swelling. I am not sure when it started to swell because I am using a phone case. I accidentally took the case off today and noticed the swollen battery. Glad it didn't explode or caught on fire while I was sleeping. Google should do something to solve this ASAP. I am seriously considering switching to an iPhone.
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My Pixel 3XL is doing the same thing, bulging due to battery swelling. Glad I came across this article as I didn't know what was happening to my phone all of a sudden with the back coming off. I did a chat with Google support today. Because I bought my phone at BestBuy in 2018, they can only offer me a replacement phone if I send in my phone first. While that isn't ideal, it was the best they could do. I did send them a picture and once they saw the picture of my phone, they offered the replacement. I talked with a front-line person first and then they elevated the chat to the next level of support who provided me with the package and shipping instructions. Overall, I very good experience with Google support. Took less than an hour. Just passing this on in the hopes it can help someone else.
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Hi Neil Zhao,
I suggest you discuss this with Support Specialist - via the Contact Us link at the top of this page.
- Mike
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Hi Neil Zhao,
I suggest you discuss this with Support Specialist - via the Contact Us link at the top of this page.
- Mike
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I'm about to follow your advice for the same problem. What typically happens?
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I have the same issue, the backside started to pop a couple of days ago. Phone bought in October 2018.
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Same here guys.
Just as I posted in another thread, earlier today I took the case off and noticed the same thing. I had to keep using the phone to get in touch with support. They very quickly wanted pictures, chat got transferred to another support person, and within
1.5 hours had a shipping label. The whole experience sort of sucks, but I
think they might be in damage control mode.
I
also noticed that there are more and more posts about bloated
batteries, so it's just a matter of time before they start blowing
peoples legs off, and setting houses and cars on fire. From what I saw, battery debacle cost Samnsung 9.7
billion dollars. It doesnt take a lot of imagination to see Google
trying to quickly and quietly get these bloated batteries out of peoples
hands.
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Funny, when I tried to use swollen battery as reason for support, chat was closed. I then tried with a generic replacement request and chat opened. I was able to get an out of warranty replacement I think since I pasted this thread in my request. They did keep asking where I bought the device - which goes to your point about where you bought it being important. Since I bought the original directly from Google, they said they had more options to help me.
I am worried about the refurbished horror stories posted, but in the end went with the RMA replacement instead of throwing another $100 plus the effort to find an authorized repair for my current phone. If the replacement is bad, I'll just give up on Pixel and head to Samsung.
Just glad I found this thread to show it was most definitely a Google pixel pervasive battery issue and just hate to see how many have been hit with the bloat.
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